Best Western Plus Downtown Inn & Suites

Reviews

• RJ

  Ryan Johnson

  6 days ago
  5.0
  Jen at the front desk is fantastic at her job and goes above and beyond to help the guests that stay at this lodging. Twice in one stay, Jen has gone above and beyond to make sure my stay was the best possible. I travel to Houston frequently, and Jen has made my stay here so fantastic that I plan to stay at this hotel every time I visit from now on. If you want a five-star stay, book at this hotel.
• AA

  Amanda Ashley

  Sep 22, 2026
  5.0
  We’ve had an exceptional experience with our family here! It is very family friendly and the breakfast in the morning is great. We love the hospitality here and if we come back to Houston we would come back!
• CR

  Carlos Ramos

  Sep 22, 2026
  4.0
  The hotel has level 2 EV xharging, however the charging speed was very slow. More like level one charging. I gained about four miles overnight.
• JH

  Jesús C. Herrera

  Sep 6, 2026
  5.0
  I have nothing bad to say about this hotel. Perfect for the price. Even using the public transport with Houston's metro app never leaves you with a >5 minute wait but still there weren't a lot of interesting things nearby. The coffee machine in my room was funny.
• TT

  T

  Sep 3, 2026
  1.0
  Rating: 1/5 Stars Disappointing and frustrating stay during my trip from July 9 to July 12, 2026, especially compared to my great experience here last year. I spent over $600 and booked months in advance, specifically requesting a ground-floor room because I was working a local convention and had a large amount of equipment and materials to move. Despite booking so far ahead, they placed me high up on an upper floor, making loading and unloading a total nightmare. The room cleanliness was also well below standard. Housekeeping was minimal, the room was not regularly cleaned, and the sheets were not changed unless I went out of my way to request it multiple times. While the women at the front desk were very accommodating, the staff member working on my July 12 checkout date—a male with brunette hair—was extremely rude and nasty. He saw that I was struggling to move a heavy load of convention gear all the way down from an upper floor (a delay caused directly by the hotel ignoring my ground-floor request) and still charged me a late checkout fee. Charging a late fee under those circumstances was spiteful and unhospitable. Someone with that kind of attitude should not be working in customer service. I am demanding a full refund for that ridiculous late fee and an account credit for the unacceptable treatment and lack of room cleanliness.

Frequently Asked Questions About Best Western Plus Downtown Inn & Suites