Best Western Henrietta Inn & Suites

Reviews

• MH

  Michael Hern

  May 10, 2026
  5.0
  Got stuck during a wind energy run, this was the only best western close enough to make sense. That being said, this is one of the nicest Best Western I have seen in a long time, possibly ever!
• AS

  Alexis Sullivan

  May 2, 2026
  5.0
  Really nice place. Clean rooms and very friendly service. 10 out of 10 highly recommend. Also affordable.
• EN

  Elaine Naleski

  Apr 26, 2026
  3.0
  Nice people, noisy refrigerator and air conditioner that went on and off all evening. Clean and comfortable
• DS

  Dana Simmons

  Apr 25, 2026
  5.0
  This place was amazing! So clean and spacious. The breakfast had plenty of options. The staff was nice. Highly recommend.
• EO

  Erin O'Malley

  Apr 5, 2026
  2.0
  Upon entering this hotel, the front desk receptionist was very friendly, but there was a very offputting smell throughout the entire hotel. It just looked dirty everywhere I looked, especially in the room, but we were so tired and it was so late, plus we had three little pugs that were traveling with us so our options were very limited. I found some brown stains on the corner of the mattress, and I immediately put our luggage Into the bathroom, just in case there were bugs of any sort. I wish I could give them a better review because I’m pretty sure that their family owned and operated, and like I said the front desk receptionist was very nice; however, like I told my husband given the chance again, I would’ve just opted to continue traveling until we found a better hotel or just slept in our vehicle. I understand that there are pet fees, but they charged us $30 per pet, which, in my opinion was extremely ridiculous seeing since their hotel was somewhere I didn’t even want to let my pets stay out of fear of getting bugs and the overall cleanliness. Our hotel room was $110 and our pet fee was over 90 including tax. Maybe I’m just used to a Hilton or a Marriott, But with those prices, you definitely should be getting Hilton and Marriott cleanliness and service. Hopefully, once they remove their carpet, fix the dirty furniture that they have in their rooms, and really do deep cleans their hotel, it could could be way nicer. I do not knock them for having an old hotel, when buildings start to become older it is very hard to maintain upkeep. However, that’s no excuse for the cleanliness and the dirty smell all throughout the entire building.

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