Holiday Inn Express & Suites Dallas - Grand Prairie I-20 by IHG

Reviews

• AR

  Angelina Evans- Ramirez

  Sep 26, 2026
  1.0
  Unfortunately, this was probably my least favorite Holiday Inn experience during our entire trip. My family and I have been traveling for more than two days and over 2,000 miles on the road, and during that time we have stayed at five other Holiday Inn locations. The staff at every other location have been welcoming, professional, and attentive, which is why the experience at this particular location stood out so much. The two front desk employees we interacted with during our stay were Yerra and Fernanda. From the moment my dad and I checked in, they were both on their phones. During our stay, there were also multiple times when I went downstairs and neither of them was actually at the front desk because they were both sitting in the back room. This was especially strange to me because at the other Holiday Inn locations we stayed at, someone was consistently available at the desk when we needed assistance. One interaction in particular really bothered me. I went downstairs to purchase an ice cream from the snack area, and it slipped out of my hand and fell. One of the employees looked directly at me and laughed. I was already frustrated, and having a staff member laugh at me instead of simply being professional made the situation uncomfortable and felt completely unnecessary. My dad also had multiple interactions with Yerra and Fernanda where they were being unprofessional and making faces at him while he was speaking to them. It was noticeable enough that it made the interactions uncomfortable. Regardless of whether they agreed with something he said or were frustrated, making faces at a guest while they are speaking to you is not appropriate customer service. Overall, the customer service we received from the front desk at this location did not match the level of hospitality we experienced at the other Holiday Inns throughout our trip. I normally wouldn’t leave a negative review over one small interaction, but this was a pattern throughout our stay. I hope management addresses the professionalism and attentiveness at the front desk because the way guests are treated can completely change their experience at a hotel.
• GH

  George Harris

  Sep 3, 2026
  5.0
  The breakfast Bacon in the morning is my favorite part
• LL

  Lee

  Aug 31, 2026
  1.0
  They need to upgrade these rooms. My military son is stuck staying here for months at a time and you’d think he’d be better taken care of. Given rooms that were never cleaned, lights don’t work, mini fridge ruined all his food. Terrible treatment of our military.
• FF

  Fred!

  Aug 18, 2026
  5.0
  Easy as in any Holiday Inn hotel
• JJ

  John

  Jul 22, 2026
  3.0
  This place has a really bad odor. They try to cover it up with cleaner, but it doesn’t work. The rooms are very small. We slept good and it was quiet but we will not return, especially for the price. Several issues: bathtub didn’t drain properly, shower head had issues, toilet ran, door dead bolt didn’t lock.