The San Luis Resort, Spa and Conference Center

Reviews

• AD

  adebayojob Daniyan

  2 days ago
  1.0
  Online reservation says my total is $1407.00 inclusive of taxes and fees. However during checking I was told my price is now approximately $1834.00 inclusive taxes and fees. I can understand an extra $30.00-$35.00 increment because I had ordered microwave for my three night stay, but definitely not expecting a $400.00 increase. I tried to show the front desk manager about the discrepancies and definitely misleading online prices but to no avail. I don’t think it’s his fault but I definitely wish he could have looked more into it. So needless to say my vacation was ruined not necessary because of the price, but because of the lack of interest in trying to find reason for the discrepancies or misleading info. See the screenshot of the online prices and new price given during checking in. Mind you this is not the first time I have made reservations online and it’s always inclusive of fees and taxes. I started taken screenshots because this is not the first time I have had issues with this hotel pricing. Not sure if there is a glitch in their pricing system.
• JR

  Jeff Roberts

  Sep 29, 2026
  1.0
  The San Luis Resort has all the makings of a luxury resort at the center of Galveston action and close to the port. However, management will not back up commitments made at the front desk, and this is an integrity and professionalism problem which influences each guest experience regardless of the beautiful grounds. I purchased the "PACKAGE: Stay, Park and Cruise". I asked the valet if they could put my car on the electric vehicle charger, then move the car to the parking area afterwards. They said for my package I would need to park my car myself so I spoke to the front desk clerk and told her that Moody Gardens offers the same package, less cost, and the valet will happily handle charging/parking for a nice tip. The front desk clerk told me that "we'll work it out, don't worry" and so I went back out to the valet stand, tipped the gentleman who took the vehicle (Venmo receipt avail.) and the chargers were full so he parked the vehicle - that's it. Valet duty complete. My car sat there for a week while we were on the cruise, we returned and drove off. My wife asked "don't you need your keycard from valet" and I said "yes, I totally forgot about that!" and we drove to the front and grabbed the keycard. I had noticed a $361 additional charge on my form of payment before we disembarked from the ship. I called on the drive home (26th Sept.) to Austin and was told that a manager would followup with me. No followup as of 9/29, so I called back and was informed that "management" decided to charge me everyday for valet services because I left a keycard in their key box? Really? Of course I make it clear that this was a no-integrity move which was highly unprofessional without even speaking with the front desk clerk who indicated that it would be worked out. I am now awaiting another call from a "manager" and we'll see how that goes. I'll keep this review updated out of fairness to the hotel. In conclusion, this property is an older building, but kept up nicely and is a comfortable place to stay. I did not try the restaurants but we did order room service (and the soft pretzel) and it was good. Although it seems that the staff member bringing it to our room could use some training (management issue) as she took the tray off of the rolling table, set the tray on the dresser, and proceeded to leave WITH the table! My wife stopped her and asked for the table back, and she did, but did not setup our meal or even open the leaves of the table. My wife still tipped her nicely as it wasn't her fault that management can't seem to provide basic service training. Stay at your own risk and go in with low expectations and be willing to pay too much, and you will be just fine at the San Luis Resort, Spa & Conference Center.
• DL

  Danna Lively

  Sep 28, 2026
  1.0
  I’m writing this review because of the poor bird they have in the lobby. That poor thing comes from the forest and it’s in that cold lobby all day. I do not know what crime he committed to be sentence to life in a cage instead of being living life. We all have only one life and you are taking away his. It’s also his life. You are suppose to be a resort why do you want a poor life bird get a fake one, no one cares. Take that poor thing home!!!!! Or tell me what crime he committed to be sentenced a life in prison it’s so sad how people make that normal
• SZ

  Sara Zong

  Sep 27, 2026
  4.0
  I loved everything about this hotel beautiful. We stayed on the 16th floor private room. We had water and free fruit on our floor given to all the guests on that floor. And the steak place, the fine dining restaurant was really good. Me and my husband celebrated our anniversary , their honeymoon. The pool was beautiful.The only thing that got me was the pool the pool all the way around 3 to 4 feet. And do not leave your stuff or slippers unattended. Someone took my nice slide on slippers. I just left them at the top part of the pool , thinking they would be okay , but nope people still took them for whatever reason. The views are just breathtaking.The only thing I wish in that our hotel room had that it did not have being on a v I p floor you would think it would have a microwave , our room never had a microwave , it had a fridge. But I would totally recommend this place to anyone looking for a nice place to stay. There's valet parking in the front , but if you don't want to pay for valet parking in the back , they have a place , you can park for free. The staff members will give you something to put in your window of your car to show that you're supposed to be in that parking lot in the back of the resort. And I liked how the room keys I could just keep on my wrist. I didn't have to lose it. The pillows in bed were super comfortable. I'd say the bathroom needs a little facelift like a remodel. But other than that , it was nice. Which I was told they're getting ready to remodel some of the rooms up there at some point.
• KP

  Kari Puentes

  Sep 22, 2026
  2.0
  The resort itself was beautiful. The views were amazing, the grounds were spacious and well maintained, and there were great restaurants on the property. Unfortunately, my experience with management and the lack of communication really took away from what was supposed to be a special birthday getaway. I checked in Friday a little after 7 PM after getting off work dealing with Houston traffic. After settling in, we explored and eventually made it to the pool. I asked the pool staff what time it closed because I wanted to plan my evening around it. I was told 2 AM, which surprised me since most hotel pools close much earlier. Based on that information, we decided to walk the seawall, grabbed something to eat, and returned to the pool around 11:45ish. I bought a drink @12 and was simply sitting in the pool enjoying my night minding my own business. A security guard then approached me @ 12:56 and told me the pool was closing in four minutes. I was confused because I had been told 2 AM. The security guard went to check with his manager and came back a few minutes later apologizing and confirming that the pool did, in fact, close at 2 AM. About 10 minutes later, he returned and said management had changed the closing time and the pool was now closed.  Meanwhile, the bar staff continued telling him that the pool was open until 2 AM. He told them to call his manager that he had changed the hours. The following night, I happened to look over from my balcony and saw people still swimming in the pool after 1 AM. I went downstairs because I wanted to ask about it. I spoke to the same security guard, I told him "I thought you closed at 1?". He told me that they had changed the hours because of the summer and fall schedule. Mind you, this was the last weekend of summer, the first day of fall being this Tuesday (22). I told him that I had specifically asked the staff about the pool hours and that there was even a picture/sign showing that the pool was open until 2 AM. He asked, “What picture?”—(see pictures posted) Then another security guard stepped in and explained that there were a lot of events happening Saturday, which was why the pool hours had been extended. This is where my frustration comes in: the information being given to guests was inconsistent. I was told 2 AM by staff, there was signage indicating 2 AM, and then I was told the hours had changed after I was already at the pool. If pool hours are going to vary depending on the season, events, or management decisions, that should be clearly communicated and posted. It's @ $500/night for this stay and had been saving for this birthday getaway. When you spend that kind of money for a special occasion, you expect the amenities and services advertised to be available as communicated. The resort itself was beautiful, but the inconsistent communication and handling of the pool situation were extremely disappointing. It left me questioning whether my ethnicity had anything to do with how I was treated. Management needs to make sure staff and posted information are consistent so guests aren't left confused, feeling different, or feeling like the rules change depending on the situation.