Holiday Inn Express & Suites Dallas-Frisco NW Toyota Stdm by IHG

Reviews

• JB

  Jan Burton

  May 10, 2026
  5.0
  Great place to stay, comfortable, clean and truly walking distance to Toyota Stadium.
• NR

  N Rodriguez

  May 3, 2026
  5.0
  Very clean room, staff friendly great location next to Toyota soccer center and restaurants
• MM

  M.A. Granillo (Ms. MO)

  May 1, 2026
  1.0
  RUN! Do Not Stay Here if you want a clean environment. Let's start in the dirty lobby, look around at the floors, there was sticky, brown spills. Not fresh, they had lint and hairs on them from being there for days. The hallway to the elevators smelled like a sewer, they had a door open to what looked like an office/breakroom that seemed to be needing to be aired out and deep cleaned not sure what was going on, it did seem like something to do with the foul stench. The lighting in the hallways going to the rooms would make great ambiance for a horror film. Then add the weirdly wet, slippery floor of our hotel room. The hair on the beds, the stained, damaged bedding, the dead bugs and dirt on the edge of the carpet in the rooms, the spills down the fridge. This was just in room #1. Room #2 was just as lovely, done by their inferior decorator and housekeeping no doubt. When room #2 came up even dirtier than room #1 I promptly called customer service when the front desk offered to switch us to yet another room. He couldn't guarantee it would be any cleaner than the last two. I let them know my daughter and I would be checking out and going to another hotel, that this is the first time I didn't book with Marriot and was very disappointed I didn't. We told the front desk and customer service we were leaving to another hotel. This issue is still on going. The management lied to their customer service rep. and told them they made sure we were in a good room and we were satisfied. Absolutely not! Then they changed their story and said that we just wanted to complain. Yes, yes I will complain about filth. The bare minimum responsibility of a hotel is cleanliness. Everything else is secondary. Believe the bad reviews, they are absolutely correct, there is no wiggle room in this. Anybody giving them good reviews I am sorry you do not know the difference in what is expected at a hotel. - Pictures added, these weren't even all of them :/
• DL

  Danial Linley

  Apr 28, 2026
  4.0
  Very clean. Quite, easy in and out off of the road way. Bed a bit hard but it worked well for a two night stay. Will definitely consider this location next time I am in the area.
• BP

  Benjamin Cruz Perez

  Apr 13, 2026
  5.0
  Very clean rooms and excellent service. This is the first hotel that I see they are cleaning the rooms AC by taking them out and hosing them!