Holiday Inn Express Frisco Legacy Park Area by IHG

Reviews

• TT

  tiayako

  6 days ago
  1.0
  BED BUGS!!! Unfortunately did not discover these bugs until after we had slept. Thankfully we were leaving and I honestly would not have wanted to move to another room because chances are, they are also infested. Had our fire alarm go off in the middle of the night. Tried to call concierge to let them know but discovered the phone DID NOT even work. My husband walked to concierge to let them know. The fire alarm eventually stopped but the concierge guy said it wouldn’t have gone off without real smoke. I was like, well then please explain why it went off because it just did on its own. Holy moly this was a shit show of a Holiday Inn Express. Probably the worst I have ever stayed at. We tried to inform concierge about the bugs but no one was at the front. We waited and one ever came so we left and now here I am, writing my review while on the toad returning home. Also there was a pile of dirty towels by someone’s door for the entire time we were there. Where is house keeping at?
• CA

  charles anthony

  Aug 12, 2026
  1.0
  My room had roaches. Intook 2 showers and ran out of hot water within 60 seconds of beginning the showers, the roof was stained with water damage, the walls had cracks, there was food around the baseboards, the couch had food trash in it and under it, the toilet and shower had stains, I couldnt connect to wifi., and when I asked about using the apps on the TV becauseni couldnt connect to the wifi the desk clerk said it wasnt a smart tv (it was i had to use my mobile data hotspot to connect it) and the night desk clerk was not courteous and clearly didnt want to be there. A great location. I expected much more from Holiday Inn. I will never stay in another Holiday Inn. One of the worst experiences in a hotel. They should refund my money. I would LOVE to show the photos, because I have many. I even took a picture of the roach.
• BW

  Bob Wargo

  Aug 11, 2026
  1.0
  To Whom It May Concern, I have been an IHG Diamond Elite member for well over a decade and spend approximately 200 nights each year in hotels as part of my profession. Throughout my travels around the world, I have consistently chosen IHG properties whenever possible because of the quality and consistency I have come to expect from the brand. Unfortunately, this was, without question, the most disappointing IHG property I have ever experienced. From the moment I entered the hotel, it was apparent that something was seriously wrong. There was no functioning air conditioning throughout the public areas of the property, making the lobby and common spaces extremely uncomfortable during a Texas summer, where daytime temperatures exceeded 100°F. Upon arriving in my guest room, I found that the air-conditioning unit was not operating properly. The room temperature remained approximately 85°F, making it nearly impossible to relax or get a comfortable night's sleep. The hotel's internet service was also inoperable. When I sought assistance, the overnight front desk associate was unable to effectively communicate or resolve the issue. More concerning was the apparent lack of urgency or willingness to assist in finding a solution. Beyond these operational issues, the overall condition of the property was extremely poor. The building had a persistent musty, mold-like odor, and the flooring and common areas appeared severely worn and inadequately maintained. The property gave the impression of having been neglected for many years, falling well below the standards I have come to associate with the IHG brand. As someone who has remained loyal to IHG for many years and spends a significant portion of each year in your hotels, I find it extremely disappointing that this property continues to operate under the IHG flag. In my opinion, it does not represent the level of quality, maintenance, or guest experience that IHG has built its reputation upon. I hope this complaint receives serious attention and that the property's ownership and operational standards are thoroughly reviewed. My intent is not simply to express frustration, but to ensure that future guests do not experience the same unacceptable conditions. Thank you for your time and consideration. Sincerely, Bob Wargo IHG Diamond Elite Member
• CE

  Cindy Elias

  Aug 6, 2026
  1.0
  There are two people who work there by the name Ron and Jimmy. I stayed there a week ago and I gave a deposit. It usually take 2-5 days for deposit to come back to the bank account. I called 3 times and those 3 times they said they already sent the money back but they wouldn’t give me the details. I gave them my email and they said “we’re gonna send it in 2 minutes.” It was never sent, Jimmy acted like he couldn’t understand my email and eventually hung up on me without telling me beforehand and without giving me a solution. I already called me bank and they said said there was no money waiting to be sent.
• CT

  cynthia totten

  Aug 3, 2026
  1.0
  This is the worst holiday inn express I've ever been in! The parking lot looks like a trash bin, the front entrance is cluttered with nasty used cigarettes and spilled sticky coffee everywhere . Once in my room I had to call for the desk clerk to ask about a remote for my room and for towels that weren't in my room to take a shower! To make things worse ...they NEVER answer the phone down stairs , that mean walking down to the desk every time I need something that is supposed to be there already ,But the candle on the top was the big rat that was by the entrance door.... I'm done thank s for listening 😁