Holiday Inn Express Frisco Legacy Park Area by IHG

Reviews

• NV

  Natalie Vasquez

  6 days ago
  1.0
  Do not come to this place the rooms are absolutely disgusting and very humid and hot. If you like humid and hot rooms then this is for you. Also the restrooms are so damn disgusting the tub has pieces of black spots on it, the bath walls have yellow darkish spots on them it looks like discharge.. and don’t get me started on the toilet seat it looks like the restroom hasn’t got cleaned in freaking months the restroom is the absolute worst of it. Also the Indian man isn’t even at the desk you have to wait for minutes just for him to come and check you in.. also the pool is pretty small and basic it’s dirty with insects in it the hot tub dosent even have water in it.. the lights outside are turned off you can’t even see anything but then pool lights inside the pool please for the love of god don’t waste your money here it’s absolutely disgusting and ridiculous.
• CB

  Chris Braun

  Oct 7, 2026
  1.0
  I booked a room for one of my employees using a corporate credit card, which is a common business travel arrangement. Naturally, the employee did not have physical possession of my credit card when arriving at the hotel. My employee attempted to check in at approximately 11:45 PM and was informed that the credit card used to reserve the room could not be accepted without additional authorization. Despite the reservation already being secured with the card on file, the front desk refused to release the room. The situation escalated to the point where I was woken up at 1:45 AM, two time zones away, to complete and sign a credit card authorization form for the very same card that had already been provided and accepted for the booking. There appeared to be no effort to apply common sense, exercise discretion, or find a reasonable customer-focused solution. What was equally disappointing was the complete lack of follow-up afterward. I requested a call from the hotel manager the next morning and even provided my email address to facilitate contact. No phone call, no email, and no acknowledgment was ever received. Customer service seems to have become a lost art. Mistakes and procedural issues can happen, but failing to follow up after a guest formally raises a concern demonstrates a lack of accountability and respect for customers. As a result of this experience, neither I nor my employees will be staying at Holiday Inn Express properties in the future. At this point, I am not interested in being contacted regarding this matter. Any response now would appear to be motivated solely by a negative review rather than a genuine desire to address the issue when it was first brought to management's attention.
• DM

  Dimitry McGuckin

  Oct 1, 2026
  1.0
  Y'know, I don't expect much from a Holiday Inn Express but I do at least expect that you vacuum the floors and clean the tub. When the service advertises "free Internet", then I expect this to be working with no-fuss too. This is hotel management 101. Not sure how you guys are missing the basics here. Not sure how you're in business either. The health inspector needs to pay another visit to this location. Cable tv didn't work. I got audio but no video. Called the front desk and they gave me the ole "turn it off and on again", which didn't do anything. Internet didn't work either. That was a non-starter for me cause I was planning on working remotely from here. When I called the front desk about it, all I got was a "well it works for me". Great dude. I'm glad it works for you, but between you and me, you ain't the paying customer. Needless to say, I checked in, took one hard look at the tub then checked out. Moved just up the street to the far more competent Drury Inn. Past HIe's I have stayed at have been fantastic for their per-night value. So this location was definitely a let-down and has changed my perspective on HIe's.
• LK

  Laurie Kroll

  Sep 28, 2026
  1.0
  We stayed at this hotel for the location. We stay at Holiday Inn's evertime we travel, and have had great experiences in all of them except this one. We moved hotels for the second night of our stay. This hotel is dirty. Outside is full of trash, spilled sticky stains, and cigarette butts. The carpets and elevators are dirty and trash in all the hallways. The first room we were given was not cleaned. There were dirty towels and rags in the bathroom. We were moved into a new room. The bathroom was cleaned, but smelled of mold and mildew. I do not recommend this hotel.
• GV

  Gabrielle Vasquez

  Sep 26, 2026
  1.0
  I never have stayed at a Holiday Inn this bad and we stay at Holiday Inn on a frequent basis due to career. Its definitely not a true Holiday Inn maybe since type of 2nd hand brand. I hate to leave a negative review but it was so bad, me and my son definitely felt unsafe. Every door looked like someone had a crowbar and forced entry. I didn't want to stay here. I have pics to show ill figure out how to post