SureStay by Best Western Floresville

Reviews

• BG

  Betty Gamez

  6 days ago
  1.0
  DO NOT STAY HERE UNELSS YOU WANT TO BE DISRESPECTED ! I had one of the worst hotel experiences of my life at the SureStay by Best Western in Floresville. From the moment I tried to address a simple concern, I was treated with complete disrespect and a shocking lack of professionalism, the main manager YELLED AT ME for expressing my concerns in regards to the disrespect I received from his employe “ his wife “ he yelled in-front of other customers & I had to remind him we are ADULTS who can speak in a normal manner it was genuinely disgusting. What made the experience even worse was that the staff chose to speak to me in a rude, condescending, and humiliating manner in front of other guests. Instead of handling the situation privately or with basic courtesy, they raised their voices, embarrassed me publicly, and made me feel like I was the problem simply for asking a question. No customer should ever be treated that way. The level of customer service was completely unacceptable. There was no attempt to listen, de-escalate the situation, or offer any kind of solution. It felt as though they had no concern for how they were representing the hotel or how their behavior affected paying guests. I travel expecting basic respect and professionalism, and unfortunately this hotel failed on both. The way I was treated was degrading, unnecessary, and left a lasting negative impression. I would never recommend this location to anyone looking for a welcoming or respectful place to stay. I sincerely hope management takes complaints like this seriously and provides proper customer service training, because no guest should ever have to experience the kind of public disrespect and humiliation that I did.
• DT

  Denise “Stompalina” Trowbridge

  May 16, 2026
  2.0
  Stains on the sheets at check-in, and nonfunctional plumbing fixtures were challenges. But the owners were friendly and accommodating by changing the sheets and getting the water turned off. But when the faucet malfunctioned again on the second night and the owner claimed it was my fault, we were done. Checked out two days early.
• RO

  Roger Opiela

  Apr 19, 2026
  5.0
  We have stayed here before and enjoyed our visit and the breakfast bar.
• BB

  Becky Brocksmith

  Apr 16, 2026
  5.0
  By far the most cozy hotel we've stayed at! The staff was amazing and treated us like family and went above and beyond to make sure our stay was comfortable! The rooms were clean and the breakfast had many options to choose from. They also have a Pavillion with grills and utensils and picnic tables with the convenience of a grocery store right down the road if you wanted to BBQ. I really love this place and would definitely stay here again!
• DW

  Dale Whitzel

  Sep 13, 2018
  5.0
  I am in the area about once a month and this is my go to choice. Clean and quiet at a reasonable price. Friendly and professional staff that go out of their way to see that you have a quality experience. I plan to stay here again:)!

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