Best Western Plus El Paso Airport Hotel & Conference Center

Reviews

• DM

  Darlene May

  4 days ago
  5.0
  Very clean , friendly and convenient to airport . Very nice breakfast .
• SI

  Sonia Infante

  6 days ago
  5.0
  Desayuno incluido, limpio el lugar y trato maravilloso
• NA

  Nichole Aranda

  Sep 17, 2026
  1.0
  My experience at the Best Western Plus El Paso Airport during a 9-night business stay was extremely disappointing from the moment I checked in. At check-in, the front desk employee was rude and dismissive while speaking with my supervisor about the payment/deposit arrangements. She rolled her eyes, sharply told my supervisor, “I already explained that to you,” and eventually said, “Ugh, just forget it,” before forcefully handing my phone back to me. I was assigned a room with two queen beds even though I only needed one. When I mentioned it, I was told, “Well, that’s all we have available right now.” That became important later because I had no reason to believe another room was available when I discovered how dirty mine was. The room was disgusting. The floor looked like it had not been properly swept or mopped, there was debris and spilled material on it, handprints were left on the mirror, and there was a sticky substance inside the mini refrigerator, which also wasn't cooling properly. Worst of all, what appeared to be spit-out toothpaste was still on the bathroom sink faucet. I took photos of everything. I went to the front desk, showed the employee the photos, and asked that housekeeping thoroughly clean my room the following day while I was gone. She gave me the front desk email and asked me to send the photos, which I did. In that email, I again specifically requested housekeeping. I returned the next day to discover that housekeeping had never come. I tried calling the front desk, only to discover the phone in my room didn't work either. When I called from my cell phone, the same employee told me, “That’s because your manager called and yelled at me.” She said my supervisor thought I might want another room, so she had been waiting for me to come down and change rooms. This made absolutely no sense to me. I was the guest physically staying at the hotel. I had personally told her what I wanted AND put it in writing. If there was confusion, why not contact me and ask? Instead, she told me she would speak with her manager and then hung up on me. Nobody called me back. I finally had to walk to the front desk and speak with the manager myself. At that point, I requested another room but asked to see it first because I had already unpacked for a 9-night stay and did not want to keep moving my belongings. The first replacement room was better, although still not perfect. The second room the manager showed me was also dirty and had a huge yellow spot right in the center of the floor. I chose the first room because it was the better option and then had to pack and move everything I had already unpacked. The cleanliness issues aren't limited to the rooms either. The hallway outside my room is dirty and looks like it hasn't been vacuumed in quite some time. There is also a wall AC unit in the hallway with what appears to be an electrical cord/connection literally held together with duct tape. What bothers me most is that I tried to give the hotel every opportunity to fix the original problem. I didn't immediately demand another room. I showed the front desk photos, followed their request to email them, specifically requested housekeeping both verbally and in writing, and stayed out of the room all day so it could be cleaned. It still wasn't done. This was supposed to be a 9-night stay where I could unpack, settle in, and focus on work. Instead, I spent my time documenting problems, dealing with staff, trying to get housekeeping, discovering broken amenities, inspecting replacement rooms, and moving everything I had already unpacked. I had planned another 9-night stay here from September 28 through October 6. After this experience, I will be staying somewhere else.
• HS

  Heather Scofield

  Sep 13, 2026
  1.0
  I called to ask if the hot tub worked they lied and said yes. I get there and it’s not even luke warm. I will never stay here again here is an idea don’t lie to your customers. For breakfast they have a tips are appreciated sign and don’t offer paper plates. Stop adding to this over tipping culture. 😒
• TS

  The Savage Southerner

  Sep 7, 2026
  3.0
  Great location for the hotel. Service is very good especially for breakfast. However, the A/C is lacking in the rooms. I like my room cold and the coolest my room got to was 67. The beds are very firm. It is very clean though.

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