Hotel Indigo Dallas Downtown by IHG

Reviews

• DR

  Dr. Dwan Reed

  5 days ago
  5.0
  Índigo Dallas is definitely a large step above other Indigos I’ve stayed at. Great staff- Sham at the front desk is the best! She is very helpful, friendly, and professional. This is an art lover’s hotel. Recently renovated. My room was a brand new 14th floor renovation. Super cool, modern, and a great design. This hotel is also in the perfect spot. Walking distance to many restaurants and parks.
• JJ

  JenniJay Johnson

  Sep 9, 2026
  5.0
  Our little “just us” spot 🫶🏻💍✨ Clean, cozy, quiet, and perfect for an evening when the hubby wants to spoil me with peace and quality time together. ❤️ No noise, no distractions—just me, my hubby, and our cozy time. 👑🥰
• KP

  Kamlesh Patel

  Sep 9, 2026
  5.0
  Excellent team
• IM

  I M

  Aug 26, 2026
  5.0
  Amazing Hotel. Nothing but smiles and great service (:
• JT

  Jenny Tay

  Aug 10, 2026
  2.0
  Burglary. We chose the Hotel Indigo Downtown Dallas for the location and because we're Elite Rewards members. The room itself was great — my only note is that it didn't cool down enough at night. Otherwise, no complaints; it was as expected. Overnight valet parking runs almost $60 and is supposed to include on-site security. The hotel notes not to leave valuables in your car, but their website also states no firearms are allowed in the hotel — with no option I could find to check one in. Imagine our horror at checkout the next morning when valet brought our truck back with part of the door handle missing and the lock punched out. Thieves had also cut under the passenger-side fender to remove the alarm system cable. This was a new, very expensive truck (not that the vehicle's value matters more than the fact it was violated). Nothing was taken except a firearm, clips, holster, and a bag of coins. The truck has very dark window tint, and the firearm itself wasn't visible — it was inside the console. That morning, hotel staff couldn't reach the security person responsible for the parking area. Later in the week they managed to pull camera footage. To their credit, the hotel was immediately friendly and walked us through how to file an insurance claim and who to contact. But we were later told the firearm wouldn't be covered because we weren't supposed to leave "valuables" in the vehicle — despite the fact that the only reason it was in the car was because the hotel's own policy said not to bring it inside. We're now on week two, dealing with police, insurance, and hotel management simultaneously. Today, we're running into resistance from hotel management on getting the vehicle repaired, with phrases like "we're not sure that will be covered" now coming up about the truck itself, too. I've held off posting this review to give them a chance to make things right, and I'll update it — for better or worse — soon. There's no way anyone who hadn't been inside that vehicle would have known there was a gun in it. But a hotel employee did drive it to drop it off. I'm not placing blame yet — but it's certainly on my mind as this investigation continues.

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