Hotel Crescent Court

Reviews

• CC

  Caroline Chandler

  1 day ago
  5.0
  We just had our daughter‘s wedding at the Crescent and stayed three nights for the event. I have to give a shout out to Rick the bellhop who is absolutely amazing. At the end of the weekend he had to run up and down the elevator to the bridal suite and back to our room and back down to our car, probably 1 million times and never complained, never once did he roll his eyes or do anything but just be attentive. On another note, the event coordinator at the Crescent, Brooke, was absolutely fabulous. She pretty much saved the wedding day and stepped in when the planner wouldn’t. She was absolutely amazing and gave me some insight into things that I didn’t know and helped so much with the wedding. She was always friendly and upbeat and kind and we absolutely loved her. I would absolutely recommend a wedding here and working with Brooke personally because she made our wedding day absolutely perfect!
• SM

  sherri mccormick

  Sep 25, 2026
  1.0
  We had the GardenTea on Saturday Sept 20. It was a special occasion for a relative’s birthday. The staff was wonderful. The food was absolutely awful. The savory sandwiches, the sweets. None of the 4,of us could eat a thing. It was tasteless, stale, hard. I was embarrassed and had to apologize to my guests. At $110.00/ person we expected more. I have written to management and have not had a response.
• SS

  Sonia S

  Sep 13, 2026
  1.0
  Drove 30 mins here to take a few pictures, and a staff member named Manish told us pictures weren’t allowed. We were off to the side and not bothering anyone, and the way it was handled felt very unwelcoming. I get that the property may have a policy, but it seems unrealistic to think you can stop every guest taking a few pictures. Given the location and how people clearly come to enjoy the property, I expected more courtesy. Very disappointing.
• JJ

  Josh

  Sep 5, 2026
  4.0
  I stayed here when traveling to Dallas for work. Beautiful hotel with great amenities. I was most impressed with the fitness center. Full fledged gym with a sauna… can’t beat that. Unfortunately, after my stay, I was charged for a $40 item from the snack bar in my room that I didn’t take. After calling the hotel and having to speak with several people, they finally removed the charge. Other than this, I had a great experience.
• MO

  Mike Owens

  Aug 31, 2026
  2.0
  The Hotel Crescent Court presents itself as a 5 star hotelwith luxury branding and steep price tags, but our recent stay proved that high prices don't guarantee high standards. Based on other reviews, I was already a bit concerned about a pretentious attitude, and our experience confirmed it. The front desk staff operated with an air of indifference. We we raised multiple issues during our stay, and we were met with zero genuine empathy or actionable effort to resolve anything beyond an insincere, scripted "sorry." The room itself was a disappointment for a property charging exorbitant nightly rates. First, we had no hot water in our room for showers and were simply told to run the shower and sink full blast for 5 minutes to prime the system. To make matters worse, despite asking housekeeping multiple times to service our room, it was completely ignored. At a 5 star hotel, basic amenities like hot water and standard room cleaning shouldn't be too much to ask. The valet situation was equally frustrating. While the attendants were friendly enough on a personal level, the operation itself was utterly unresponsive. At $70 a night for parking, you expect prompt service. Instead, there was only a single person working the desk, and it took a full 30 minutes to retrieve our vehicle from the time of the original request. That delay directly caused us to be late for an evening event. To top it all off, we ended up with billing issues on checkout that delayed our checkout. Hotel Crescent Court seems far more focused on maintaining a pretentious luxury image than actually delivering hospitality. If you are going to spend that kind of money, I'd recommend staying elsewhere.

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