Holiday Inn Express & Suites North Dallas at Preston by IHG

Reviews

• TC

  Tom Covarruvias

  2 days ago
  4.0
  Great place for the price
• JJ

  James

  Sep 23, 2026
  2.0
  I genuinely wanted to give this hotel a good review. The front desk staff I encountered were polite and professional, the hotel itself was clean, and the continental breakfast was excellent. Unfortunately, all of those positives were overshadowed by a serious security incident and, even more disappointing, the lack of communication from hotel management afterward. Sometime between July 25 and July 26 (2026), the catalytic converter was stolen from my truck while it was parked in the hotel parking lot. My vehicle was parked near the main entrance in a designated “Diamond Elite Reserved” parking space. The theft ultimately resulted in more than $2,700 in damages, along with towing, transportation issues, insurance matters, and considerable inconvenience. I understand that a hotel cannot prevent every criminal act that occurs on its property. What I find much harder to understand is the response from hotel management after a serious theft was reported. I completed an incident report with the hotel, and a police report was filed. Law enforcement was also in contact with hotel management regarding the incident. Despite this, I have received virtually no meaningful communication from hotel management in the roughly two months since the theft. I contacted IHG Guest Relations repeatedly and opened a formal case. IHG representatives told me on multiple occasions that my concerns had been referred and escalated to hotel management. At one point, I was even told that management was expected to contact me within 48 hours. IHG subsequently told me that they had sent multiple follow-ups to hotel management because no one had contacted me. Still, nobody from hotel management reached out. I then continued trying to contact management myself. I called the hotel during normal weekday business hours on multiple occasions, only to be told that the manager was unavailable. The front desk staff were courteous and took my information, assuring me that management would call me back. Those calls never came either. At this point, nearly two months have passed. What is most disappointing is no longer simply the theft itself. It is that after a guest experienced more than $2,700 in vehicle damage on hotel property, completed the hotel’s incident report, filed a police report, contacted IHG Guest Relations, had the case escalated multiple times, and personally called the hotel repeatedly, management still has not provided meaningful follow-up. I want to emphasize that this criticism is not directed toward the front desk employees. They were consistently polite and professional, and my interactions with them were positive. My concern is with hotel management and what appears, from my experience, to be an alarming lack of urgency and communication surrounding a significant security incident on their property. The fact that my truck was parked near the entrance in a space specifically marked “Diamond Elite Reserved” makes the situation even more concerning. Guests seeing that designation may understandably feel some additional reassurance about where they are leaving their vehicle, but my experience certainly did not reflect that. A clean hotel, courteous employees, and a good breakfast would normally have earned a positive review from me. Unfortunately, those positives are overshadowed when your vehicle is targeted in the hotel parking lot and, even after an incident report, police report, repeated corporate escalations, and numerous attempts to contact management, management cannot even provide the courtesy of a meaningful response or return phone call two months later.
• YS

  Yossi Saida

  Sep 21, 2026
  5.0
  Good stay in general. Bed is okay. Staff and front desk service is very good. Location is why I would choose this hotel. Probably will book again when in town for business.
• TG

  tito gomez

  Sep 21, 2026
  5.0
  That's a good hotel.
• LD

  laressa daugherty

  Sep 13, 2026
  5.0
  As soon as I walked into the hotel, it smelled incredible. The front desk attendant was incredibly polite and professional. When I got to my room it was clean, smelled good, and the ac was set to a temperature that would help anyone cool down from the brutal Texas heat. The breakfast was really good. And the snack pantry was always fully stocked with plenty of options. The hotel is in an incredible location, with plenty of shopping and food options within minutes of the hotel. When I come back to Texas I will choose to stay here again.