Holiday Inn Express & Suites North Dallas at Preston by IHG

Reviews

• MS

  Momodou Senghore

  6 days ago
  5.0
  Staff is very polite. Rooms are very clean. Breakfast is good. The location is central very convenient from getting in and out of downtown. They also have an indoor swimming pool and a fitness center.
• DB

  Destiny Burks

  Aug 10, 2026
  4.0
  Everything was conveniently close to where we were going and the breakfast was great as well. Star, the front desk receptionist, was extremely helpful and kind, but when we called prior to our visit for information on the breakfast and confirmation on our stay, we spoke to Hailey at front desk who was rude and dismissive. Other than that, highly recommend.
• AS

  Alia Syed

  Aug 8, 2026
  1.0
  🚨BEWARE OF EXTRA CHARGES AFTER CHECKOUT🚨 After checking out of this hotel, we discovered an unexpected $50 charge on our credit card. When we called to find out what it was for, we were told it was for allegedly “missing towels.” We did NOT take any towels, yet we were charged without so much as a phone call, question, or opportunity to address the accusation beforehand. We were traveling on the road for days due to a family emergency with two toddlers. The last thing we needed was to leave a hotel and then discover that we were being accused of taking towels. When we demanded that the matter actually be investigated, the explanation we received was that housekeeping claimed there were no towels in the room and that they had “checked inventory.” How exactly does that prove that a guest stole anything? Why were we not contacted FIRST? We would have gladly cooperated and could have shown that none of their towels were in our belongings. Instead, the hotel chose to charge our credit card $50 based on an allegation and leave us to discover the charge ourselves. What makes this even more concerning is that another front desk employee told us that the hotel has been losing money. After hearing that, I couldn’t help but question the way this $50 charge was handled. Is this how the hotel is attempting to recover some of those losses—by charging guests for allegedly missing items without first contacting them or providing clear proof? I cannot speak to the hotel’s intentions, but that comment combined with our experience certainly raised serious concerns for me. What made the entire situation significantly worse was the behavior of the manager, 🚨Mohammed Yousuf🚨 . In my experience, his customer service was appalling. Rather than de-escalating the situation and objectively trying to resolve a serious dispute, he became passive-aggressive, argumentative, and made unnecessary personal remarks. A manager should have conflict-resolution and problem-solving skills—not add fuel to an already upsetting situation. Based on the interaction with Mohammed Yousuf, I do not believe he demonstrated the professionalism, judgment, or customer service skills expected of someone in a management position. When a paying guest disputes a charge and denies taking hotel property, a manager should be focused on conducting a fair investigation and finding a resolution—not escalating the situation or making it personal. The irony is that the room itself was extremely unsanitary and poorly maintained. To stay in a room in that condition and then be hit with an additional $50 charge over towels we did not take was beyond unacceptable. I absolutely would NOT recommend this hotel based on our experience. If you do choose to stay here, CHECK YOUR CREDIT CARD CAREFULLY AFTER CHECKOUT. We were charged $50 for property we did not take, without being contacted beforehand or given an opportunity to address the allegation before the charge appeared. Guests do not deserve to be presumed guilty based solely on a housekeeping claim. The entire situation could have been handled professionally with one simple phone call, but instead it turned into one of the worst customer service experiences we have had with a hotel!!
• MD

  Modern-Day Debate

  Jul 27, 2026
  5.0
  The staff and sales rep I worked with were so kind and helpful and flexible, I'm so glad we got to host our event here and appreciated the staff going the extra mile for us!
• KH

  Katlyn Haggard

  Jul 24, 2026
  5.0
  We got a great room. It was a suite with a double queen, was very nice, clean. Great pool, wonderful breakfast 😋 we recommend, will come back in the Future. We Love Dallas, Holiday Inn and Suites. The only hotel we stay it ✌️ ☮️ 🕊 ❤️