Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

Reviews

• LR

  L R

  4 days ago
  1.0
  Unpleasant stay at this location. The lady at the front desk acted like she didn't want to be bothered. When I walked in she never removed her eyes from the device that had her attention. I asked her how she was doing? I was thinking she was having a bad day or something. The 1st room I was given had a dirty towel in the bathtub. The next room I was given had a unpleasant odor in it and the air conditioner was not on and there were no towels in the room. The 3rd room was better, but still didn't have any towels in the room. I grabbed towels from the front desk. The facility doesn't seem to have a maintenance crew. One of the side doors did not operate. Glass was shattered in one of the elevators and the glass had clear tape around it. Several lights on the stairway were out.
• AA

  Aziz

  Jul 2, 2026
  1.0
  very decent hotel clean and great service
• BB

  Barajas

  Jun 26, 2026
  1.0
  Hard to find entrance the room I book was filthy the carpet was saturated in water really bad the only reason I found out I walk on the carpet with my sock that’s probably why room smelled bad they did give my another room smelled pretty bad showers and bathroom look like it has been clean It after a 21 hour drive and a bad experience I hope I get reimbursed
• MR

  mike rojas

  Jun 22, 2026
  5.0
  Beautiful people that work at this hotel always helpful and courteous...loved it !
• RM

  Ruben Madrid.

  Jun 7, 2026
  3.0
  Just one thing- there’s not truck and trailer parking. Otherwise it’s an ok motel. AC was dripping on the carpet. But it was clean. The breakfast was delicious. Good coffee.