Crowne Plaza Dallas Market Ctr - Love Field by IHG

Reviews

• RH

  Randall Hansen

  Oct 6, 2026
  3.0
  I am a bit confused by this hotel. It’s located in an odd part of town, but yet also near Dallas Love Field airport. But they don’t do an airport shuttle, so I’m not sure who their ideal customer is. It’s an older hotel that has been renovated, but I wouldn’t feel safe walking around the rundown neighborhood. It does have a restaurant, but it’s all conventional food. Worse, they use a lot of canola oil in their cooking. Canola is a toxic seed oil shown to spike inflammation. So… pluses and minuses. Great and attentive staff, but limited amenities, and a restaurant that needs a refresh or real chef.
• DK

  Durante Knight

  Oct 1, 2026
  4.0
  I had a wonderful experience at the Crowne Plaza Dallas Market Center, and I especially want to recognize Stacey, the Housekeeping Manager. Stacey truly went above and beyond to help me. I accidentally left some personal items behind at the hotel, and Stacey personally made sure my belongings were located, safely put up, and kept secure so I could come back and pick them up. That may seem like a small thing to some people, but it meant a lot to me. She took the time to make sure everything was taken care of and gave me peace of mind knowing my belongings were safe. Her professionalism, kindness, patience, and attention to detail really stood out. You can tell that Stacey genuinely cares about guests and takes pride in the work she and her housekeeping team do. Great hospitality is about more than just a clean room—it’s about how you treat people, and Stacey definitely understands that. I also want to give a big shout-out to the front desk staff. Everyone I interacted with was friendly, professional, welcoming, and helpful. They made the check-in and overall experience pleasant and were willing to assist whenever needed. The Crowne Plaza Dallas Market Center is fortunate to have employees like Stacey and the front desk team who understand the importance of making guests feel welcomed and valued. Thank you, Stacey, for going above and beyond and making sure my belongings were safe. I truly appreciate you! And thank you to the entire front desk team for the great customer service. Keep up the amazing work! ⭐⭐⭐⭐⭐
• MD

  MARK DUNCAN

  Sep 28, 2026
  4.0
  I want to give special recognition to Claudia and Alicia at the Crowne Plaza Dallas Market Center, part of the IHG Hotels & Resorts family. They provide absolutely outstanding service during the breakfast shift! Both Claudia and Alicia are consistently attentive, polite, friendly, and welcoming. They have a wonderful way of making you feel genuinely cared for rather than simply being another hotel guest. Their positive attitudes and excellent service make breakfast something to look forward to and truly help start the morning off right. As an IHG-branded hotel, Crowne Plaza represents a name that guests associate with quality and hospitality, and Claudia and Alicia are excellent examples of those standards in action. Great hospitality is about more than providing a meal—it’s about how you make people feel. They make it a joy to come down for breakfast every morning. Claudia and Alicia are tremendous representatives of Crowne Plaza and IHG Hotels & Resorts, and they deserve to be recognized for the exceptional service they provide. Thank you both for making my mornings brighter and for creating such a warm and welcoming experience. Five-star service all the way!
• MF

  Maya Fisher

  Sep 19, 2026
  2.0
  Let me start this review by saying that Every employee that I’ve encountered during my stay so far has been exceptional. The service here is great. We landed At 7 AM with a nine month old baby and they were able to get us into A room which we were extremely grateful for. The issues are with the facilities and amenities. The toilets need to be flushed multiple times before anything goes down. There isn’t enough hot water for more than 1 person to shower . The room has been extremely hot our entire stay. Thankfully, the front desk gave us a fan to use. We were also very excited about the indoor pool, but were extremely disappointed to find that it was dirty. The water was murky, and I wasn’t comfortable taking my infant in the water.. The worst part is that my husband was charged in an additional $150 and their explanation was that even though he paid for the entire stay upfront, it will go back and be charged by the day and refund him when we check out. This made absolutely no sense to us since again we paid for the entire Stay upfront and then we’re charged an additional $150 the next day. Overall, the experience is ok. The hotel has everything you’ll need, but we will definitely not be staying here Because we feel like something Sketchy is going on with The payments
• LR

  Linda Rivera

  Sep 12, 2026
  4.0
  We had a few issues during our stay, but I have to start by saying the CUSTOMER SERVICE here was some of the best I have ever experienced at a hotel! Parking was reasonable at $15 per night. I first tried checking in around 1:30 PM and was told rooms would probably be ready in about another hour, which was completely fair since I was early. When I returned, the front desk staff was incredibly accommodating, especially since I had originally needed to switch my dates and then switch them back again (long story 😂). Octvia, Michelle, and Stacy were OUTSTANDING. Everyone was extremely friendly, patient, and helpful throughout our stay. Once I got into my first room, I immediately noticed that it felt pretty warm. Someone from the hotel later texted to ask how my stay was going, so I mentioned the temperature. I was told maintenance would arrive within 15–30 minutes. About 45 minutes later, maintenance came, removed the AC panel, worked on it for about a minute, and told me it was fixed. He offered me a fan, but since I thought the AC had been fixed, I declined. The hotel checked on me again, and I told them I wanted to give the room some time to cool down. Unfortunately, nothing changed. They offered to move me, but the only rooms available at that point had two queen beds, and I had booked a king, so I declined. They told me they would move me to another king room the following day. The next day they initially offered a two-queen room again, but after I declined, they were able to get me into another king room. The second room definitely looked and felt like an upgraded room, and the temperature was MUCH better. The only issue with the second room was the sliding glass shower door. It wouldn't stay closed while showering, which caused water to puddle on the bathroom floor. Now for the good stuff! The bed and pillows were SO comfortable. The rooms are very spacious, and my first room even had a pull-out sofa. The bathrooms had all the toiletries we needed. The rooms also included a refrigerator and coffee maker, but no microwave. The TV was a little small, but it did have cable. My only complaint was that the remote didn't have a guide button, so you basically have to scroll through the channels until you find something you want to watch. There are no ice or vending machines on the guest floors, which I found a little unusual. However, you can get free ice in a Ziploc bag from the market near the front desk. They also have a small market with drinks and snacks. There is a breakfast buffet for $18 per person, and the restaurant also serves lunch and dinner. We didn't get a chance to try the food, so I can't comment on that. The fitness center was nice, and the pool was a decent size. Unfortunately, the pool water looked a little cloudy and slightly green during our stay, so we decided not to swim. Overall, there were definitely some maintenance issues that could use attention, but the staff made such a difference in our experience. Things don't always go perfectly at a hotel, and for me, how the staff handles those problems matters just as much. Octvia, Michelle, and Stacy provided some of the BEST customer service I've ever experienced at a hotel. Because of them and how accommodating everyone was, I would absolutely stay here again.

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