SureStay by Best Western Channelview Houston East

Reviews

• AT

  Angela Torres

  4 days ago
  5.0
  The absolute best mattress I have slept in otr!! Clean! Friendly staff!!
• WL

  Whitney long

  Sep 30, 2026
  5.0
  Gladys at reception was just fantastic! She made my stay feel safe and comfortable the whole time! She constantly checked in on how I was doing and asked if I need anything else multiple times she did wonderful!
• MI

  Markus Impola

  Sep 28, 2026
  1.0
  This place is disgusting. It doesn't start off well when trying to check in and the person has to keep going to check if there is anything wrong with the rooms. There were crickets in the bathroom chirping extremely loud, hair in the sink and on the toilet, trash in the recycle bin, floors were sticky to the point shoes were sticking to it. Pretty sure there were hookers in the hallway and overall did not feel safe here. I could not imagine sleeping here without a gun and one eye open all night. We left promptly and stayed elsewhere. My recommendation is to just shut this place down altogether.
• TS

  teisha sinclair

  Sep 26, 2026
  1.0
  Don’t let “best western” in the name fool you. Terrible. The rooms were disgusting, the first room they offered was leaking water, had mold, and smelled so bad! Second room was nasty as well, dirty sheets I had to change myself because nobody ever came to change them for us with stains and hair on them, floor was not swept or mopped, the A/C unit was moldy and stunk, the shower was clogged. You can hear the couple next door fighting every night for 3/4 nights. No rooms available, yet only 4 cars in the whole parking lot (I’m sure only a few rooms can even be slept in). Drugs and prostitution right on the other side of the wall at the neighboring hotel that comes into the lot. Definitely not safe for women traveling alone, or with small children. They have to lock the main lobby doors at night to keep out “unwanted guests”, not much food options near unless you want Burger King or something similar. Tried to run my card twice and then blame it on Expedia. Still haven’t received my deposit back two weeks later. Nastiest hotel I’ve stayed in. Probably woulda been better off with motel 6 around the corner. Only good thing was staff was nice, but I’m sure they know that hotel is gross since they live there, so that’s the least they can do is be friendly. I expressed my concerns while I was there about my room, and my sheets, and all y’all did was hand me new sheets to handle myself, so I don’t think complaining the whole time would have produced different results, honestly. And I think you knew BOTH those rooms were not supposed to be rented out let’s be honest here. But thanks for the response I guess? Just do better.
• SD

  Sean Davidson

  Aug 23, 2026
  5.0
  ⭐⭐⭐⭐⭐ Outstanding Service — Shakira Medina Deserves Recognition! I want to give a huge shout-out to Shakira Medina for going above and beyond during my check-in. When I arrived at the hotel, my reservation through Hotels.com was not showing up in the hotel's system. This was not the hotel's fault. We had booked the room before midnight, and I arrived just a couple of minutes after midnight. Unfortunately, it took nearly an hour and a half for the reservation to finally appear. What impressed me most was Shakira. God bless her—it was only her second day on the job, and she handled the entire situation like a seasoned professional. She stayed calm, cool, collected, patient, and incredibly kind throughout the whole ordeal. She went online, looked up Hotels.com, and worked with me to figure out what had happened. We eventually discovered that Hotels.com had attempted to call the hotel, but the hotel office phone number wasn't working. Shakira even went the extra mile and allowed us to use her cell phone so we could get everything straightened out. There are still genuinely good people in this world, and Shakira is absolutely one of them. She turned what could have been a very frustrating experience into a positive one simply because of her attitude, patience, and willingness to help. The room itself is clean, and aside from the reservation hassle—which again was not the hotel's fault—I would absolutely stay here again. Management, you have a great employee in Shakira Medina. Take care of her! Employees who treat guests this well, especially on only their second day, deserve to be recognized. Thank you again, Shakira. You made a long and frustrating night much better, and I truly appreciate you. ⭐⭐⭐⭐⭐