Holiday Inn Express & Suites Brownsville by IHG

Reviews

• BB

  Brett Braun

  Oct 7, 2026
  5.0
  It has been really great it is in an amazing area covered by palm trees and some really good food spots highly recommended
• AA

  ACM

  Oct 7, 2026
  5.0
  I’d give this hotel 10 stars but that’s not option but I highly recommend staying at this place anytime you’re traveling , on a date or for an event at the events room. The staff is extremely helpful, friendly , they go out of their way to make you feel at home and ensure that your needs are met. 24/7 you will encounter the front office staff with a smile no matter the time and the courtesy provided to you is unmatched. Prices are affordable, service is priceless lead by not only an amazing manager that leads by example of hospitality but the staff all together is marvelous. The place is always clean , smells clean and the breakfast is fresh. If you need to hold an event they also offer rental meeting rooms. Give this place a chance and you won’t regret it. We are humbled to have been taken care of my Shawn , Lidia and their staff this past weekend. Thank you you guys for everything. We will be back.
• CJ

  Cory Joseph

  Sep 28, 2026
  5.0
  Mr. Johnson was very accommodating and made the check in process a breeze. 10/10 I will stay here again when given the choice.
• JC

  Jennifer Castro

  Sep 28, 2026
  1.0
  Would not stay here again. It is an older property that needs to be updated/overhauled and better managed. We were using airline points for the stay and chose the highest rated hotel available with points. The ratings must be old and are definitely misleading. Checked in at 3:45 on a Thursday afternoon. No one in the lobby but me and the two employees behind the desk. Young lady starts the check-in process while the older woman watched a video on her phone of chocolate candy being unwrapped. The phone rang, and the young lady helping me stopped what she was doing to answer the call, answer questions of that caller, check availability, etc. while the other woman continued watching chocolate being unwrapped on her phone. Why couldn't she put down her phone, do some work, and let the young lady continue helping me instead of interrupting and delaying my check-in? Got to the room and immediately slipped and fell on the wet engineered wood floor from a leak from the refrigerator. Water had run across the room, completely covering the walkway from the door into the room. At the front desk, the manager was now present. He asked if we wanted them to change out the refrigerator or be moved to a different room. We had driven ten hours to get there and were overdue to be at the funeral home for my husband's late father's visitation. We chose to be moved to a different room since time was of the essence for us. BIG mistake. One could SMELL the mold and mildew upon entry to the second room. Needing to get cleaned up, dressed, and out the door, we chose to stay in that room, thinking the smell would dissipate. It did not, and we sneezed for the entire three nights we stayed there. The room's air conditioner had a governor on it that would not permit the temperature to be set below 60 degrees where it stayed for the entirety of our stay. Normally that would be fine, but the very noisy A/C unit did not cool well with it being 95 degrees and humid outside. The hotel's corridor was far cooler than our room. The king bed was miserably uncomfortable... on ONE side. It was if only that side had ever been slept on. The mattress had a visible slope making one side obviously lower than the other. Being seniors who have both had back surgery, we traded sides each night trying to spare each other the discomfort at least a little. We found ourselves taking ibuprofen around the clock from the sore hips and backs after sleeping in the bed. The paint between the bed and the side chair had a long scrape with chunks missing. The bathtub had missing grout and the worst lighting in any lodging establishment we've ever seen. Very difficult to apply makeup in the dim lights. The wall mounted hair dryer's safety cover protecting the fan immediately fell off when disengaging the hair dryer from the mount. Dangerous to have the spinning fan exposed. Upon checking out, I thought the desk clerk would inquire about our stay so I might mention these things to her. She did not. So online reviews will hopefully accomplish two goals: wake the hotel stay up to the need to improve accommodations and warn future guests what they're getting into if they unwisely choose to stay here. We're done with Holiday Inn.
• AG

  Andre Gilbert

  Aug 30, 2026
  1.0
  This place was a colossal disappointment. The first room we got had a trail of ants all over the kitchenette area and some on the bathroom. I went down to ask about WiFi and mentioned the ant and was promptly moved to a different room and was “upgraded” to a suite for the inconvenience. I honestly couldn’t even tell the difference in rooms except that the suite had a loveseat instead of a chair and there was no Keurig in the suite which actually made it slightly more disappointing. I see now after the fact on the website it says you can request a Keurig machine for your room but realistically they’d probably have no idea what you’re talking about if you tried asking. The room was really dingy and musty. The suite I noticed had a tiny tabletop dehumidifier that couldn’t possibly have any effectiveness in a room that size. The shower/tub is really gross, rusty and slathered in caulk. Towels provided were absolute bare minimum. Carpets were sticky and gross. There was a laundry room, floor was covered in sand and bags on the floor so I just avoided it. I found the gym and saw a water cooler which was very disappointingly empty, I couldn’t find any drinking water anywhere in this hotel… the 3rd floor ice maker did not work and had no ice so I had to go down to the 1st floor to get ice and it barely seemed to work because there was hardly any ice in it. The elevator barely had any working lighting at all and seemed a bit sketchy to ride in. What really swayed me on coming here in the first place was the pancake machine, I thought my kid would find that really fun. Turns out it’s not really that fun and does not make good pancakes. When it runs out it can take a while to get restocked. There is only one person working the breakfast area and she works very hard but seems to struggle to keep up. The first morning there was a military group having some kind of meeting or ceremony which seemed really inappropriate when there is a dedicated meeting area in the hotel. Nevertheless, we tried tiptoeing through their thing going on and tried to minimize disrupting what they were doing. The second morning was very busy with a lot more people and they kept running out of food. There were no cinnamon rolls to start with, then they ran out of eggs (scrambled and omelette) and I overheard who I assumed might be a manager saying something about having to manually crack eggs so it sounded like he was going to go buy eggs because they had run out of whatever egg product they normally use, as if the poor girl had time to crack and cook fresh eggs when she was already running around like a mad person. She managed to get a fresh pan of bacon out and people snatched it up fast. Other foods were quickly running out. We just grabbed and ate what we could and got out. Windows were covered in condensation, couldn’t even see outside when sitting next to the windows along the river. I could’ve sworn I had seen in pictures either here or on the website that there was a hot tub so I was really confused when we went out to the pool and didn’t find a hot tub. Then I realized what had once been a hot tub had been filled in and planted with cactus. Pool was actually pretty nice and enjoyable, my kid made a friend. The Tesla destination chargers were great and very convenient. Only one is damaged and not working. The placement is not ideal with cables draped over the walkway but that’s how they had them installed.

Frequently Asked Questions About Holiday Inn Express & Suites Brownsville by IHG