Holiday Inn Express & Suites Bridgeport by IHG

Reviews

• KK

  Kumar

  6 days ago
  5.0
  Excellent experience at the Holiday Inn Bridgeport. The property was well maintained, the room was clean and comfortable, and the staff demonstrated a high level of professionalism. The service was efficient, welcoming, and consistent throughout my stay. Overall, a well-run hotel that delivers a quality guest experience. I would confidently recommend it and would stay here again.
• JH

  Jack Hilton

  6 days ago
  5.0
  One of the most beautiful hotels I’ve ever stayed at. Newly renovated hotel and looks spectacular upon entry, from lobby to room. I will continue staying at this great Holiday Inn Express. Thank you for your world-class hospitality.
• AL

  Alexandrea Leech

  6 days ago
  2.0
  I normally try to give hotels the benefit of the doubt because I understand that problems can happen. Unfortunately, this stay involved several issues that went far beyond a minor inconvenience and left me genuinely concerned about guest safety. The most concerning issue was finding that the smoke detector in our room was visibly disconnected from the wall. A functioning smoke detector is a basic safety requirement that guests should be able to trust, and discovering this was especially concerning because I was traveling with my one-year-old nephew We also became trapped inside the elevator for approximately two hours. Staff repeatedly attempted to reset the elevator, but it became clear that this wasn't resolving the problem. I understand they were trying to get us out, and I appreciate that they were attempting to help, but I strongly believe that once resetting the elevator clearly wasn't working, the fire department should have been called sooner The elevator was getting hot while we were trapped, and my biggest concern was my one-year-old nephew. Two hours is an extremely long time to be trapped inside an enclosed elevator, especially with a young child. This was frightening and incredibly stressful, and it was much more than simply being inconvenienced. I do want to recognize and thank one of the younger front desk employees. She was the first person to say that the fire department needed to be called, and she repeatedly came to the elevator door to check on us and keep us updated. Her concern, communication, and willingness to advocate for us during a stressful situation were genuinely appreciated. Unfortunately, we also encountered bugs and ants during our stay, which added another cleanliness and maintenance concern. I understand that mechanical failures and unexpected problems can happen. What I expect, however, is that safety issues are taken seriously, emergencies are escalated appropriately, and the property is properly maintained and clean. A disconnected smoke detector, being trapped in an increasingly hot elevator for two hours with a one-year-old, and dealing with pests are not issues I would consider acceptable for a hotel stay. I hope management takes these concerns seriously and makes meaningful improvements. Unfortunately, based on this experience, I would not stay here again. Pictures taken by my sister in law waiting for us to get freed
• NG

  Nathaniel Gordon

  Aug 10, 2026
  1.0
  Terrible from the start, if you plan to stay her I’ll tell you what to expect. You will only get one key card and a sticky note with the room number and WiFi password. They won’t offer a second one. Side door stays open at all times so anyone can walk in at anytime, the security camera at that door has dirt in it so it can’t catch anyone anyway if something happened. The washing machine in the “Guest Laundry Room” is full of dirty water so you have to wash the clothes in your sink or tub and then throw them in the dryer. Also they won’t make your bed or change the sheets anytime you’re there unless you ask but at least they’ll change your towels for you. The front desk calls you at 11:08am on your last day to tell you check out is at 11:00am even when you have IHG rewards, and one of the perks is late check out… then a lady comes and knocks on the door 8 minutes after that and pretends to be room service so you open the door and then you just see Nancy with her clip board telling you to leave. As if there’s a line of people outside waiting for a room, for the condition of the hotel and service this place is overpriced and I have never been bothered so much to check out by an IHG hotel. Nancy claims you need to tell them you’re going to check out late when you check in… well Nancy if it means so much to you that you have to harass us twice, then ask when we check in, if we need a late check out, instead of just assuming we know to tell you we’re going to need a late check out. I’ve only used IHG hotels for the past few years and this is the first I’ve had an experience like this so needless to say this place is not like the rest.
• MF

  Mae Fernandez

  Jul 26, 2026
  5.0
  I had a wonderful stay! From the moment I checked in, the staff was friendly, welcoming, and helpful. The room was clean, comfortable, and well maintained, and everything exceeded my expectations. The hotel was quiet, relaxing, and made for a great overnight stay. I truly enjoyed my experience and would definitely stay here again. Highly recommend! The pool was a bonus!

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