The LINE Austin

Reviews

• WC

  Wendolyne Castillo

  2 days ago
  1.0
  We booked this hotel for my birthday weekend and brought our puppy with us. The view and the location were great. However, I think for them to say it was dog friendly was a little far fetched. As soon as we checked in they told us that the dog wasn’t allowed anywhere where food and beverage was so basically the entire first floor, the pool, and that we could not leave him unattended or we would get fined $250/night (Note that we brought gis crate and he is crate trained). We came with the intention of bringing our puppy to explore and to be able to leave him to go downstairs for dinner/drinks and with these rules we felt uncomfortable staying here so we checked out after one night. Also the hotel charges $60 per night for valet and they told us that they could not call our car from upstairs, that we had to go downstairs and give them our ticket. There is plenty of space in the front to have multiple cars, it seems unfair to charge such a steep fee for valet and not get the valet experience. I would not book this with an intention to have a pet friendly vacation.
• NN

  Neda Norouzi

  Aug 15, 2026
  3.0
  We stayed at The Line Austin for a birthday celebration after it was recommended to us. We booked a lake-view room, and the hotel kindly upgraded us and left champagne in the room, which we really appreciated and made sure to thank them for. That said, the view wasn’t actually a direct lake view as expected, so we mentioned it via chat. The response we received was that they could downgrade us instead, which felt a bit off. If the intention was to offer a thoughtful upgrade, it would have been better to also honor the view we originally paid for. Otherwise, we would have preferred the room we booked. The location is great, within walking distance to the 2nd Street District and South Congress. However, considering the overall experience, there are nicer hotel options in the area, and we likely wouldn’t return.
• GG

  goldengirl

  Aug 9, 2026
  5.0
  We had such a wonderful staycation at the Line!! We were upgraded to a corner suite for our babymoon with our two goldens and the view/space was amazing! Everyone from the front desk to the valet was super friendly. We loved our day out by the pool, which was cool and refreshing. It does start getting busy by like 1030ish, so if you want a chair I recommend getting an early start! But honestly, most people sit in the pool because it’s just so hot so it’s easy to just drop your stuff off in the shade and head to the pool with a cold drink! We loved the walkability to so many restaurants, but really enjoyed room service with our Amex credits as well as Veracruz!! This hotel has been around for many years as different hotels, so yes it’s not brand spanking new but it felt clean, updated, and had such a great experience. Will definitely be recommending to friends and family and hope to stay here again another time!
• KN

  Kevin Newton

  Aug 8, 2026
  3.0
  My fiancée and I had a four night stay at the hotel which was an all-around great experience, with a few exceptions. The cleanliness of our room, with a city view, was underwhelming as upon entering we found a few orange stains on the carpet. I’m not sure where those came from but it seemed like the housekeeping crew had a difficult time eliminating them since they were still there by the time we checked out. The bathroom had some built up grime on the door and near the toilet that proved to be tough to remove as well. Additional, more minor issues we experienced during our stay was room service/guest services being inaccessible on the first day of our stay. On the second day, we were able to get a hold of anyone we needed. Also, the elevator was constantly delayed at times and stopped prior to reaching our floor on time, leaving the people already in there stuck for a few minutes. For a 4-star hotel, I had higher expectations coming in for the rooms, as well as the overall interior decor. Walking through the 7th floor, we noticed certain areas that looked like they needed new paint jobs. All in all, the hotel rates highly for amenities, ambiance, and location, but rates average on maintenance and cleanliness.
• SM

  Sadie Manesh

  Aug 7, 2026
  1.0
  We went to Austin for our anniversary, and this hotel was just NASTY. We booked it based on the photos and didn’t read the reviews, but please do read the reviews. There’s a reason they only have 4 stars here! We had to change our room 3 times, 3 times!!! Everything smells like mold, the AC doesn’t work and we literally slept on a wet mattress because the room was so humid and the AC wasn’t working properly everything felt “wet”. It was the worst hotel experience of our lives! Please do yourself a favor and read the reviews and don’t fall for the photos. The valet people were extremely rude as well, they never said hi when we asked for our car, didn’t open the door for us, everything was just bad on another level lol. They charged our card for so many fees afterwards, so don’t fall for the great price you see on your booking, they add so many fees that we didn’t even pay for when we switched to The Proper hotel which obviously is not by any means comparable to this hotel, I wouldn’t mind if Proper hotel had charged our card because they actually have a nice pool, restaurant, amazing customer service, gorgeous rooms, upgraded us for our anniversary, but no it’s always the less expensive hotels who overcharge you, that’s how they make their money. This hotel deserves 2 stars MAX! Holiday Inn is a better option honestly. Horrible.