Staybridge Suites Austin Airport by IHG

Reviews

• KB

  Kirson Barnes

  Aug 12, 2026
  5.0
  I got back from work on a night shift, tired and hungry. Emily helped a tired man get something to eat so I can have a good night's sleep. Emily is a good courteous lady who helps people and very professional.
• CH

  Cody H

  Aug 3, 2026
  5.0
  Want to thank Emi and Maria for going above to help make the rooms and service amazing here at the hotel. Thank you ladies
• YT

  Yellow Third

  Jul 30, 2026
  5.0
  The hotel was clean. They have an ice machine but you have to ask for a bag when the kitchen is open which is a little inconvenient but the staff is polite and helpful. I loved the waffle maker!
• MY

  M Y

  Jul 26, 2026
  1.0
  I rarely leave negative reviews, but this was one of the worst hotel experiences I've ever had. While the staff was friendly and courteous, a pleasant smile alone does not make up for the overall condition of the property. The hotel is extremely outdated and in desperate need of a complete renovation. There was a strong, unpleasant odor throughout the building, making it very uncomfortable to stay. I also observed homeless individuals sleeping inside and around the property, which raised concerns about safety and security. Several amenities advertised were either unavailable or not functioning. The elevators were unreliable, the TV was out of service, and the refrigerator was missing shelves even after I requested them. The only positive aspect of my stay was the bed—it was very comfortable. Unfortunately, everything else fell well below expectations. I would not recommend this hotel unless significant improvements are made to the property's cleanliness, maintenance, security, and overall condition.
• NA

  Nelly A.

  Jul 20, 2026
  1.0
  I rarely leave negative reviews, but after multiple stays and repeated disappointments, I feel it’s important to share our experience. My husband stays at this hotel for work, often for weeks at a time. This isn’t a quick overnight stay—this is where he has to live while he’s away from his family. Every room is paid for by his employer, and because of the amount of travel he does, he has earned IHG One Rewards Diamond Elite status through his loyalty to the brand. Our children and I come to visit him whenever we can, so we have experienced this property on multiple occasions. Unfortunately, every visit has been disappointing. The rooms have a constant unpleasant odor and never feel clean. Although housekeeping is supposed to service the room daily, the only thing that consistently gets done is taking out the trash. The room is never actually cleaned the way you would expect. Floors feel dirty, surfaces are left untouched, and the room never feels fresh. For guests staying weeks at a time, this is unacceptable. No one should have to live like this while working away from home. The customer service has been just as disappointing. My husband is an IHG One Rewards Diamond Elite member, and one of the benefits of earning that status is eligibility for complimentary room upgrades when available. This isn’t the first time he has requested an upgrade at this property. In fact, every single time he has asked, the answer has simply been “no.” During this visit, we politely asked if it would be possible to upgrade to at least a one-bedroom suite so our family could spend time together more comfortably while visiting him. Before making the request, I checked the IHG app myself and saw one-bedroom suites available to book for our dates. Even so, management immediately denied the request without any explanation, discussion, or attempt to recognize the loyalty of a guest who stays here regularly for weeks at a time. We understand that upgrades are subject to availability, and we are not asking for special treatment beyond the benefits associated with Diamond Elite status. What is frustrating is that after repeated stays, repeated requests, and continued loyalty, the response is always the same: “No.” There is never an effort to accommodate, never an explanation, and never any indication that loyal guests are valued. Another thing worth mentioning is that guests are encouraged to leave reviews in exchange for bonus IHG One Rewards points. While there is nothing wrong with encouraging feedback, it makes it difficult to know whether the current rating truly reflects the guest experience. Based on what we’ve experienced over multiple stays, our experience has been completely different from what the ratings suggest. Business travelers spend weeks and sometimes months away from their families. Hotels become their temporary home. They deserve clean rooms, quality housekeeping, and customer service that makes them feel appreciated—not rooms that smell bad, feel filthy, and aren’t properly maintained. This review isn’t based on one bad day or one isolated incident. It reflects multiple stays and the same disappointing experience each time. We genuinely hoped things would improve, but they haven’t. Unfortunately, I cannot recommend this property to anyone—whether you’re paying for the room yourself or your company is. There are many hotels that understand the importance of taking care of loyal guests and long-term business travelers. Sadly, this is not one of them.

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