Lake Austin Spa Resort

Reviews

• KK

  Kady K

  Jul 6, 2026
  1.0
  Avoid this place. Terrible service - while checking out yesterday, the man at the front desk wearing a bun was completely useless and rude; kept interrupting me, didn’t know how to look up my final invoice, nor could they explain the charges I have on my account from Lake Austin Spa. I noticed when another white woman approached, he was much nicer to her so it’s likely racial profiling. When I asked what a charge was on my incomplete invoice, they said “don’t worry about that.” Someone from billing named Dennis was supposed to reach out today to discuss charges and provide me with a final folio and I have yet to hear back. I’m having my credit card refund me because service is so terrible and they won’t respond to emails following up on my invoice, yet I continue to have new charges to my credit card. Staff needs training because most of the people at the front seemed very uninformed. Rooms were dirty, getting towels refreshed required walking down to the front desk because they don’t answer the phone and it still took another 45 minutes of waiting. Food was also subpar. I’ve been to wellness retreats around the world, worked in the travel/food magazine industry, and I can confidently say this place should be a pass which I will also inform my colleagues. I also got a hydrafacial and Becky damaged my skin, leaving bruises. I get monthly hydrafacial at a med spa and have never had this issue before. If you’re a luxury traveler and choosing between Miraval Austin and here, Miraval is a better experience as long as they don’t have a corporate retreat happening on property — more expansive, better views, activities and service. This property is for an old crowd who don’t mind returning to a run-down property because it feels like their tradition.
• TV

  The Buena Vida

  Jul 5, 2026
  5.0
  Hand down best spa and resort all of Austin maybe Texas. So many amenities, gorgeous nature, delicious included lunch with services. It’s my best rest day on earth!
• MH

  Mariella Hollerbach

  Jul 3, 2026
  5.0
  Celebrated a baby moon and my 30th birthday at Lake Austin Spa! It was such a spectacular experience. From the moment we arrived, we were greeted by super friendly staff (Brandon) who helped us get settled in quickly and we enjoyed the beautiful scenery of lake Austin. We needed help and Renee at the activity desk sent Carrie to our rescue for a quick photo moment and Paula at the boat dock was so accommodating and kind! The food was amazing! We will be back soon. Thank you for making this trip so special!
• IS

  Izabel Sanchez

  Jun 27, 2026
  5.0
  Service and staff was amazing... the location and amenities were luxurious and tranquil. My best friend and I went for massages and added the day pass to lounge around and relax and it was beautiful. We got there 2 hours before our massage which allowed us to eat a light delicious lunch in their café area. I had forgot to mention I was expecting and couldnt eat smoked meats and the blonde waitress serving us was so kind on accommodating to a fully cooked meat. The help yourself snacks and coffee machine were nice to come and go as you please. We went up to the blue room the settle and relax before our massage and we actually decided to step out on the porch and use the rocking chairs. One at a time we were called back for our massages. After we met back in the locker rooms to change into a bathing suit and go to 1 of the 2 options they had for pools. We chose the indoor lap pool its was relaxing and quiet. I had a latte and my friend had a prosecco cocktail. We headed inside change and checked out before 5pm. The front desk staff and very nice and we just enjoyed our whole experience.
• SJ

  Serena Jackson

  Jun 16, 2026
  5.0
  My stay was nothing short of exceptional. From the moment I arrived, every detail reflected the highest level of comfort, elegance, and hospitality. The accommodations were beautifully appointed, the service was impeccable, and the overall experience exceeded every expectation. I genuinely cannot think of a single complaint. This was a truly luxurious and memorable stay, and I look forward to returning in the future.