Holiday Inn Express & Suites Austin North Central by IHG

Reviews

• JW

  Jackie Williams

  3 days ago
  5.0
  We enjoyed our stay. The staff was amazing. Thank you 😊
• AM

  Ana Menendez

  Sep 17, 2026
  4.0
  Shower pressure 3/5 Cleanliness 4/5 Carpet smelled in one room Amenities 4/5 elevator broke several days Price 5/5 Service 5/5 Breakfast is free 3/5 Water is free Parking is free
• YC

  Yu Cao

  Sep 14, 2026
  1.0
  Overall speaking, the location is not bad. I got double charged by my stay in late Aug. Once I found out in the following week, I contacted the front desk. The lady admitted that and said they would refund. Unfortunately I did not write down her name. So far I have not received it. I called the front desk again. A lady named Zolary told me that the last refund did not go through... so they just let it be. She told me they can process the refund again, but it would take another a few days, as exactly the last lady told me. I told her that the credit card would show a pending refund immediately if they really do, and it was not acceptable to do nothing if the refund failed until the customer come back again. They are ok if I file credit card dispute. It has been a very disappointing experience. Will avoid this hotel in the future for sure. I feel IHG is degrading.
• MG

  Michelle Gonzalez

  Sep 14, 2026
  5.0
  About 15 minutes north of downtown with no traffic. Great room, big. Yummy breakfast. Biscuits and gravy really good, long with the fresh pineapple and watermelon. Air conditioning worked great even on the fourth floor, shower took awhile to warm up (like 10 minutes sometimes)
• MT

  Melissa Taylor

  Aug 9, 2026
  5.0
  So I usually only leave reviews if I’m really disappointed or really impressed by something. Let me tell you- this hotel could have been missing walls and beds (they weren’t so don’t panic) and I still would recommend it to you because of the staff… primarily Keith. He was SO friendly at check-in and when I deactivated my key. I had to wait in line and was witness to his interactions with a few different people. He was able to quickly assess each person and adapt to their personality on the spot. I was able to enlist his help in a fun surprise for my son who’s abandoning me for college soon! (When he wasn’t busy of course) I should probably mention I was 1 in a large group, so he had to deal with plenty of crazy and stayed chipper and kind! I would be remiss if I did not also mention the lady at check out. She’s the GM BUT I FORGOT her name! She was really kind and dealt with our 10-lbs of crazy on the way out the door. Will definitely be back; whether they like it or not… 😂

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