Best Western Plus Austin Central

Reviews

• AD

  Alan DePonceau

  5 days ago
  4.0
  Sam at the bar was attentive and so personable— that story she told me about a drunk bear on roller skates was awesome! Thanks, Sam.
• MA

  Mario Aragon

  Aug 22, 2026
  1.0
  This place by far is the worst place. I have stayed in a while. Our elevators were down. There was mold coming out of the AC. There was rust coming out of the showerhead. I won’t be coming back.
• AW

  August Wanders

  Aug 22, 2026
  1.0
  The Mexican male in 330 kept slamming their door at leader two or three times and did it often from about 3 pm to 11 pm then from about 730 am to 9 am. On Friday night/Saturday morning. Looks like they know when employees walk by cause he was acting innocent after 9 am when housekeeping started. I saw him through the peephole when I heard him talking out loud to no one and he was literally acting out with body movements especially his arms like he was shooting at people at the other rooms. I feared for myself so I didn’t go out of the room for breakfast or coffee. I’ve been there before with no issues about a year ago. It’s unsafe there now.
• HN

  Hiep Nguyen

  Aug 20, 2026
  1.0
  The room is fairly old, but overall it was clean. The AC worked well and blew cold air, and the bathroom had good water pressure. However, I was disappointed with how an issue involving housekeeping was handled. We brought our own bath towels, which happened to be a similar color to the hotel’s towels, and housekeeping mistakenly took them along with the hotel towels. To be fair, the staff did make an effort to look for our towels after I reported the issue, but unfortunately they were unable to locate them. What I found unacceptable was being told afterward that there was nothing they could do and that the hotel was not responsible simply because our towels were a similar color to theirs. I understand that mistakes can happen, and I appreciate that they tried to find the towels. However, these were our personal belongings that were mistakenly removed from our room by hotel staff. I would have expected the hotel to take some responsibility or offer a reasonable solution rather than dismissing the issue because of the color of our towels.
• JT

  Jennifer THOMAS

  Aug 13, 2026
  2.0
  I trusted the ratings but this is not in a good neighborhood. Unfortunately there were ants that bit and I can see why they have a sign in the lobby for "visitors" to know the person's last name and hotel room before being allowed in. Good for one night if you're exhausted but otherwise the $ is definitely not worth the stay. Checked out 2 days early and let them know about the ants but they didn't care.

Frequently Asked Questions About Best Western Plus Austin Central