Holiday Inn Express & Suites Alpine Southeast by IHG

Reviews

• BB

  Bill

  May 1, 2026
  5.0
  Among the cleanest Holiday inn express
• B6

  Beak 614

  Apr 18, 2026
  1.0
  We made a Reservation 18 days ago for a Mobility Accessible Room. With 2 days notice, I get a call today telling me our room is no longer available due to renovation starting the day we planned to arrive. Sorry no other rooms available. We are traveling 8 hrs. by handicapped accessible van and now no rooms available. In the last 20 years of staying at IHG hotels, I have never had this happen to me or my family.
• SM

  Samuel McClellan

  Apr 16, 2026
  3.0
  ***Currently being renovated*** Lobby is a construction zone, 3rd Floor rooms are not finished, for example, toilet was not secured to floor. Elevator was also a little bit creepy. They do their best, but I would look elsewhere until the construction is done. App wasn't updated to tell us that the hotel was under renovation either.
• TC

  Tanya Cady

  Apr 13, 2026
  5.0
  Even though under renovation rooms were good, breakfast was good, service was polite and helpful
• KB

  Kyla Bailey

  Mar 21, 2026
  1.0
  Our family booked a 2-night stay through a 3rd party app for spring break this year at this hotel. When we arrived late at night, there was various signage about the hotel undergoing extensive renovations. At check in we were told the TVs on our floor were not set up yet and therefore unusable. Annoying but not the end of the world. The hallways were packed with boxes and tools from the renovation. And the room we were assigned looked like it had just been completed that day. There were no trash cans, the phone was not connected, and the air conditioning was not even set up. The front desk attendant came by to try to troubleshoot the air conditioner but was unable to get it going. The high temperature was nearly 90 that day, and there was no air conditioning. And it’s not like we could have opened a window, so there was, in essence, zero ventilation. The proposed solution? To leave the door open and have a fan blowing from the hallway. I have 2 young girls. Absolutely unacceptable. We asked for another room, but were told they were completely booked. So we left. What else were we going to do? And because it was spring break and every other hotel in town was full, we had to drive an hour back the way we came to Fort Stockton. The front desk attendant told us we had to go through hotels.com to get a refund, so we did so, but when they contacted the hotel, they stated the manager hung up every time a refund was brought up. So now we’re out for a hotel stay for a hotel we didn’t even use, and which was not ready for guests AT ALL. Complete misrepresentation of services. Had the hotel called us earlier that day and let us know the issues they were experiencing, we would have at least saved 2 hours of driving and gas. Never staying at a Holiday Inn property again.

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