SureStay Plus by Best Western Sevierville

Reviews

• SF

  Sandra Ford

  4 days ago
  4.0
  We enjoy staying there. Friendly staff Easy in and out to main road
• AS

  Ashley Sparrow

  May 1, 2026
  5.0
  We had a great stay while stopping in TN to breakup our trip to MO.
• SS

  Sharon Strickland

  Apr 27, 2026
  1.0
  This was one of the worst hotels I have ever stayed at and we were only there for about two hours we checked in put our stuff down left and went to go get something to eat when we came back sat down to use the restroom and they look like somebody had blew their nose all over the wall in front of you and then when you go into the bedroom area, the lights above where you sit, have water all around them coming out of it. So we immediately checked out, had to wait for the girl at the front desk to come in from fraternizing with her boyfriend and we just told her we were leaving. She never asked or care to wonder why we were checking out so quick when she was the one that checked us in two hours above that I am trying to figure out how to upload the pictures and maybe I should contact the Sevierville fire department so they can go and get that issue checked out with the lights when called that night to get A refund they told me I would have to wait for a couple days for the management or somebody to contact me. Nobody contacted me so I called on Monday morning and they told me that they would not issue me a refund because I did not speak to the manager there or tell them what was wrong. We were so disgusted that we left. . Even though we were part of the best Western rewards, we only paid like 60 bucks for the room, but you still expect a little bit better of a room than that.
• JE

  J and D Enterprises

  Apr 25, 2026
  1.0
  Air conditioner made noises all night long, kept me awake. Room had a smell of mildew. Multiple lights not working. Holes in bathtub surround, and tub drain not hooked up. It's too bad there were so many problems, or I would be back just for the friendly staff.
• PM

  Paige McIntyre

  Apr 24, 2026
  2.0
  While checking in there was a lot of confusion, our room had to be changed and our key wouldn’t sync. Not anyone’s fault necessarily but when someone came to help they began speaking in a different language so we couldn’t understand what was going on. Once we went up to our room there were signs and emblems missing from our door, the interior latch was completely gone, the walls were peeling off, the tub had hairs in it, and there were stains on our bed spread. We then went to return our keys to go stay somewhere else and were only offered 1/2 a refund. If I could add images I would, we didn’t even stay a night.

Frequently Asked Questions About SureStay Plus by Best Western Sevierville