Wild Bear Inn

Reviews

• RC

  Richard Cathey

  1 day ago
  5.0
  The hotel is centered to the attractions in pigeon forge 17 minutes away and the Gatlinburg strip also 17 minutes away. I thought the establishment was clean outside with nice landscaping. The hotel room had plenty of room for 2 and everything was in working order. Didn't use the pool or hot tub but it was clean and in working order. Staff was friendly and in contact for any of my concerns.
• KB

  Kristi Berry

  2 days ago
  1.0
  This hotel was absolutely terrible. We had to get our room keys replaced NINE TIMES because they kept deactivating. The staff did nothing to help the room key situation and would just make us more keys that didn't work. The rooms were gross, the tub wouldn't drain, the air conditioning was barely cold, the bed was as hard as a rock... this place needs some serious updating. The only positive thing to say about it is that it's in a great location. We will never stay here again and would never recommend it to anyone.
• SD

  Sarah Day

  Jun 28, 2026
  2.0
  Location was on main road in Pigeon Forge . So really close to Dollywood which is what was intended. Hotel itself is dated and rundown which you get what you payfor being the cheapest in the area. The room looked clean at first glance but when one of my kids dropped a ball and went to retrieve under the bed, a gross pile of dirty socks were found left under it. So that tells me they were there for a while and the room is not deep cleaned. Beds were firm, sheets and towels were clean. Bathroom is outdated as well. Like shower could use a new wall and rechaulking, new fan overhead, which that had years of dust caked on. Never was mentioned about free breakfast at the tavern or how to go about getting it when I checked in. Also, on second night of the stay a group of people had a druken party above us that spread multiple rooms from 8pm until 1am. To the point where one young man tried to enter my room and was completely intoxicated. Beer cans thrown off the stairway into the parking lot. The lock in the door is the deadbolt and chain lock so that to me was not secure enough. Parking lot is insane to where if you park where your room is located , that people park right behind you and you can not leave since you are now blocked in. Lovely safety hazzard there. When I checked out, I told the desk about the incident above us and she seemed like she did not care. Will not stay here again. It served its purpose of a cheap room after a day or two in Dollywood. But if you want anything else... Go elsewhere.
• KP

  Kaylee Phillips

  Jun 22, 2026
  5.0
  This was a spur of the moment trip which meant we were very disorganized and overwhelmed, but also very excited. I found the wild bear inn with a great price, free complimentary breakfast, and awesome location to everything but also being far enough away that you don’t have lights shining in your room all night. Holly at the front desk was so welcoming and made everything smooth. I get very homesick easily, and she made it feel so down to earth and inviting that I didn’t feel out of place. She is so sweet and helpful - she deserves a raise or an award of sorts. Shout out to my girl, Holly! You made our experience even better! Thank you ❤️
• JD

  Jenna D

  Jun 15, 2026
  1.0
  I would really think twice before booking this place, because if anything goes wrong with your reservation, you’ll be left completely unsupported by the management here and the corporate giant by whom they’re owned. This place is in fact not a quaint little inn, but rather a Westgate property. That name sound familiar? The family behind Westgate (the Siegels) is the subject of the “Queen of Versailles” documentary, in which they attempt to build the largest private residence in the U.S. before being thwarted by the 2008 recession. I know the Siegels have since suffered some pretty awful family tragedies that are proof that money cannot buy happiness, but I would think that maybe Westgate would at least try a bit harder not to come off so out of touch in the big 2026 by acting like the most stereotypical corporate hellscape. My issue stemmed from having to book a last minute room through Airbnb for my cat and myself. PF is the halfway point between where I live and where my family lives, and I had to rest while on my way to a family emergency. When you search on Airbnb for pet-friendly places, it pulls up a certain set of listings, which included Wild Bear. It boasted “pet friendly” in its title and it talked about being able to enjoy the Smokies with your furry companion. I booked it and drove six hours to the place just to be told that they only allow dogs. I’ve traveled extensively with my cat, and have never encountered such a clause. I explained to the front desk worker that my cat is a very seasoned hotel guest and that cats in general are much less of a liability when it comes to threats to life and property (also: see complaints of barking in another review). She just kept parroting “per policy” and it was clear no exceptions would be made. Whatever, that’s life. She gave me the classic line about “putting a note in my file” about the situation and that I should start pursuing a refund with Airbnb. I left quite frustrated, especially as it was getting dark at this point and I was a single woman with her cat and no place to stay. I immediately went back and canceled my stay on Airbnb, and it clearly said “no refunds,” so I was a bit nervous. I went into the fine print of the listing, and it did mention “dogs only,” so I take accountability for missing that, but dang, they really buried the lede. I had to pay more money that night for replacement accommodations, and in the week that’s followed, I’ve spent a ridiculous amount of time trying to pursue a refund. Airbnb was trying their best, but we had to wait some time for Westgate to respond, as it appears they have another third party handling their Bnb bookings. I tried calling Wild Bear directly through the number on their Google listing and it sent me to an automated Westgate clearinghouse where I was stuck in an endless loop. Eventually, I got to a live person, and he was basically like “yeah, there’s nothing I can do,” but at least routed me to the Wild Bear front desk. When I talked to the worker there, who I think may have been the same woman as before, she offered me no other support besides a sarcastic sounding “I’m sorry, hon.” Like, I seriously thought I was being trolled. After more back and forth between myself, Airbnb, and whoever runs Westgates’ Airbnb listings, Westgate refused to refund me themselves as the host, but because Airbnb seems to be a more ethical company, they were kind enough to give me a coupon for the amount I stayed. So, if you are cool with a company that takes your money, won’t let you use the services that you paid for, and then won’t give you your money back, this is the spot for you. Again, I take some accountability, but the fact that Westgate is so draconian when it comes to its policies and frankly misleading when it comes to how they advertise as pet friendly on Airbnb, it would be nice if they took some accountability, too. I understand that Mrs. Siegel herself is quite the animal lover (if I remember correctly, she taxidermied her late dog), so it’s pretty ironic. Let them eat cake.

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