Staybridge Suites Pigeon Forge - Smoky Mtns by IHG

Reviews

• LW

  Leslie White

  3 days ago
  1.0
  We woke up this morning to find at our horrible suprise blood stain on the bed sheets so we got out of bed and started looking and bedbugs were everywhere. Shame on me for not checking when we first arrived but we was so tired we didn't even think about it. We contacted the front desk to a rude lady who said that we could just go ahead and check out and I said I intend to but someone needs to see this before you rent to someone else so after arguing a few minutes she sent up a maintenance guy who inspected the room to discover they are all over. We will never stay here again and we just hope we can take every precaution possible to not take any in our vehicle and back home.
• PA

  Paula Adams

  6 days ago
  5.0
  Everything was wonderful!!!! The day we left which was October 9,2026 it was busy and they had breakfast. The lady working on seemed to be by herself, she was doing a great job keeping stuff full. The only problem I can say I noticed were very RUDE customers because they wanted breakfast the coffee was empty I’ve waited 10 minutes. I finally went to the lady working and told her thank you, I mean she was working very hard and all I seen were people that only cared about what they needed. People need to be more appreciative. I say thank you for a wonderful stay.
• BB

  B

  Oct 5, 2026
  4.0
  Overall good stay. Pool was clean. Breakfast at the top floor was nice. Loss of star was because the lady at the counter on check in asked if we wanted a snack or points because of my status and didn't give us the points. Upon checking the IHG portal there weren't any points and had to take time to get them thru chat. Don't say it'll be done then not do it because it would be missed if not checked and we'd never get it.
• TA

  Taghreed Al-Sharafi

  Oct 3, 2026
  1.0
  I booked one of the most expensive rooms specifically because it was advertised as having a balcony and a mountain view. Unfortunately, the room we received was on the second floor, which is actually the first floor above the ground floor, directly beside the parking lot. We could hear people talking outside, and in front of our balcony was a huge building that completely blocked the view. When we asked if we could move to a higher floor so we could actually enjoy the mountain view we paid for, we were told that the higher-floor rooms were only for members. This was extremely disappointing. If higher-floor rooms are reserved for members, this should be clearly stated when booking a room advertised as having a mountain view. I believe the hotel should be much more specific about what they mean by “mountain view.” When guests pay extra for a room advertised with a balcony and mountain view, it is reasonable to expect a higher-floor room with a clear and enjoyable view of the mountains—not a parking lot and a large building directly in front of the balcony. For the price we paid, the room did not meet our expectations or what we understood from the description. The hotel should be more transparent about the actual view and the restrictions on higher-floor rooms.
• LA

  Laura Arnold

  Oct 2, 2026
  2.0
  On paper, this seems like a wonderful place to stay! In reality... Do yourself a HUGE favor & stay nextdoor at the Cambria (aka the BEST hotel in town)! My mom & I got there & checked in. Ashley, who was working the front desk, said we weren't booked for an Accessible room (even though that was confirmed when my dad made the reservation for us & he has screenshots), & she acted like we were a huge inconvenience for even asking! She moved our reservation to the only accessible room left (they only have 2 🫪) & said it was a Queen room. We asked for a shower chair but she said the ONLY 1 was broken but maybe they could buy us 1 from CVS. We went to the room & then I immediately drove the car into a parking spot... about half a mile down! Every time! I have a handicapped tag but there are only 4 or 5 handicap spots & they're always taken. There is only 1 long, narrow row of parking spots, plus parking on the side of the far end of the long building. Unless you leave during the day & get back before 7pm (which I couldn't do because I had specific plans), you'll end up parking almost in the baseball field! (I actually had basically a front row spot to 3 different baseball games from my parking spot 1 time!) Not only that, but the spots are incredibly narrow & hard to maneuver (& I'm very experienced driver with no issues with parking)! I grabbed 1 of my bags & my pepper spray, then took the long hike up to the door. The only doors I could find to get inside with are the front door & the one next to it & the only ramp for my mom to ride her scooter up is by the front door. My mom had just peeked into the bedroom & only saw 1 bed, so we were upset about that but didn't look into it right away because our favorite show was on. After we watched what was left of our show, we left to grab dinner, then headed back. We talked to my dad on the phone & he immediately called the hotel. He spoke with Ashley, who got a massive attitude with him (& always had one with me). She acted like she knew it was a 1 bed & didn't care. She said we could change to a regular room or keep that one. We decided to keep what we had for the ease of the walk-in shower. We went back in & realized it actually DID have 2 beds. My mom had only peeked quickly in the dark & the room was oddly shaped. Ok, so then why did Ashley act that way about it? Why didn't she SAY it had 2 beds when my dad called? Also, I finally went into the bathroom & there was a fold-down shower chair in the shower! We were very happy about that, but then I thought... What the heck? Why didn't Ashley know that? It was SUPER late at this point, but 1st thing in the morning, my mom went to talk with a manager to apologize. The manager appreciated it but said there was no need to apologize. She understood completely & when my mom told her everything that happened, she apologized for Ashley's crappy attitude & lack of any kind of knowledge of the hotel. Turns out, there are 26 different types of rooms there. Still, 2 Queen beds & a fold-down shower chair are easy details to remember for an ADA room! She also mentioned to the manager about how the hotel is completely smoke-free, with signs all over stating that the whole campus is supposed to be, but Ashley (an employee of all people) kept smoking RIGHT next to the 2 front doors, making it impossible for me to breathe while I was bringing our luggage in! (I have very severe allergic & asthmatic reactions.) The manager was not happy about that! She was irritated both at the company putting ashtrays on the trash cans directly under the signs & at her employee for doing that on that clock. Something about the room seemed nasty too! AND we found 2 random bugs in our room! EW! No luggage rack, blow dryer, or steamer either. To top it off, & this may not be the hotel's fault, but it is a coincidence that they attracted so many unsavory characters, including a guy that insisted on loudly revving his engine in the parking lot for several minutes straight at 10:30pm & another guy that had triple 6s really huge on the front of his truck! 😱