Millennium Hotel Maxwell House Nashville

Reviews

• KA

  Keisha Alexander

  3 days ago
  1.0
  The people i interacted with at the hotel were so nice, also witnessed a front desk agent with a very rude customer and she handled that very well. Location is great, 20 minutes from two different malls. But the hotel itself is outdated and needs renovation. I actually had to change rooms once i noticed mold above the bed. I was moved to a slightly nicer room but even that left more to be desired. After settling in I again saw what i believed to me mold in the shower but it was very late by then and I only stayed one night so i tolerated it. It also seemed someone punched a hole in the wall and the hotel hadn’t painted for that spot to match the rest of the wall. I did get a voucher for breakfast but again, more to be desired. Mostly breads and cereal. Hard boiled eggs and yogurt. No scrambled eggs no breakfast meats. Gnats by the juice station. I opted for breakfast off site. I wouldn’t book again unless some renovations are done
• JS

  Jana Scarsbrook

  5 days ago
  1.0
  I genuinely hate leaving negative reviews. We are normally very kind and understanding people, and I don't expect perfection from a hotel. But after our experience at the Millennium Maxwell House Hotel in Nashville, Tennessee, I feel obligated to warn other travelers: I would strongly recommend NOT staying here. We were in Nashville for a reunion and paid nearly $1,000 for a five-night stay. Unfortunately, our experience was awful from beginning to end. We had to change rooms THREE TIMES. Our first room was supposed to accommodate my disabled veteran husband. The room smelled strongly of musty, damp mildew, the shower was dirty, and the bed was NOT the king bed we had paid for. We brought the issues to the front desk, and to their credit, they did move us and attempted to make that situation right. Unfortunately, that was only the beginning. During our stay, we needed fresh bedding and towels. Housekeeping serviced our room ONE time. The next time, I specifically requested housekeeping because we needed the bedding and towels changed. We left for the day expecting it to be taken care of. We came back. Nothing had been done. I asked again. Still nothing. By approximately 9:30 PM, I had reached my limit. We were ultimately moved to another room — making this our THIRD room during a five-night stay. Thankfully, our final room appeared clean, and we immediately checked it thoroughly for bugs and cockroaches. We did not find anything in our room, and I want to be completely fair about that. BUT HERE IS WHERE THIS GETS REALLY CONCERNING.Other members of our reunion group had a completely different and much more disturbing experience. Several people in our group reported extreme bug bites during their stay. Members of our group staying on the 2nd and 3rd floors reported cockroaches. And I am not simply repeating something I was told.I personally saw video evidence from one of my friends. In the video, my friend was lying in her hotel bed when a cockroach was visibly crawling on the wall next to her. She reported the problem to the hotel. Someone came to inspect/check the room and apparently said they didn't see anything.Then my friend showed them the video. At that point, she and her family decided to leave the hotel immediately. Honestly, after seeing that video myself, I don't blame them one bit. If I had been lying in a hotel bed and watched a cockroach crawling on the wall beside me, I would have wanted out too. Another family in our group reportedly experienced such a traumatic situation with the bugs that they also left. And one of their children was particularly traumatized by what happened. These were not stories I heard from strangers online. These were people we were traveling with for the same reunion. And then there was the pool. The pool was filthy. It had grass and twigs throughout it and did not appear to be properly maintained. It was not something I felt comfortable using. The overall condition and level of service simply did not match what I would expect when spending nearly $1,000 for five nights. I understand that hotels have problems. Things happen. Rooms occasionally need to be changed. Housekeeping can have an off day. But THREE room changes, a musty/mildew-smelling accessible room, a dirty shower, incorrect bed accommodations, repeated failures to provide requested housekeeping, a filthy pool, severe bug bites, and documented evidence of a cockroach in a guest room is far beyond what I consider an acceptable hotel stay. My honest recommendation: DON'T STAY HERE. Please do yourself a favor and look elsewhere before booking. I would not stay here again, and I cannot recommend this hotel to anyone. I sincerely hope management takes these concerns seriously and addresses the cleanliness, maintenance, housekeeping, and pest-control issues. Guests deserve much better.
• JS

  jill smith

  6 days ago
  2.0
  We attended a reunion at this hotel. Upon check-in, we were given room 226. After reading other reviews I decided I needed to do a thorough check. I lifted the mattresses to find a platform bed that had a wire grid underneath. There was excessive amounts of dust and garbage under the bed. Then I checked the sheet sheets and when I lifted the comforter up, I could see a dark stain, but I could not find it. We realized that there was something in the comforter that was black, giving it their appearance of a stain when it was held to light. The room itself had vinyl floors, but was not taken care of. We called the front desk And they allowed us to switch rooms. We changed to room 328. The sheets were clean and there were no stains, but when I lifted the mattress, there was an excessive amount of garbage underneath it. The girl working in the front desk told us that they had started renovating rooms, but to me it appears they’re just slapping Band-Aids on. Nothing was done To the highest standard. The tub looked like it had been replaced, but their tile was original and they didn’t have a long enough piece so they just made the grout wider. The bathroom ceiling had black mold growing on it from what appeared to be a leak down the wall where the paint was bubbled and peeling off, but it was not fixed. The toilet was cracked at the base and didn’t flush properly. The paint was peeling off the doors. The bed was comfortable, but the pillows were tiny and very uncomfortable. There is also nowhere to hang your towels, other than one single hook on the back of the door so if you’re sharing a room with multiple people, there’s nowhere to put your towels. We were only given three towels, two washcloths and one hand towel so we had to ask for extra stuff every day. They do not make up your room unless you’re there For a certain amount of time So your garbage does accumulate and you Have to get towels from the front desk or hope to Run into the . Overall, the room was just not impressive, but it did stay nice and cool. The continental breakfast was average. The restaurant was OK. The staff was friendly. Overall, this hotel was probably once absolutely amazing but it is so rundown and neglected that it’s just OK now. It wouldn’t be my first choice. Location wise it was perfect for us. The group we were with had issues with their rooms too. One had to move rooms at 2 AM because their air-conditioning did not work. They said their new room was located on the ninth floor, which apparently has been redone. We especially love the gentlemen who only works on Wednesdays. He was so friendly and hospitable, and we enjoyed our conversations with him. Unfortunately, I didn’t catch his name.
• MH

  Madeline Hart

  Aug 30, 2026
  2.0
  1. BUGS- There were bugs everywhere. Roaches in the hallway. Centepedes in the bathroom. Idk what kind of bugs in the bed. 2. OUTDATED- The shower liner was cracked, the drains were rusted, and the caulking was chipped/nasty. AC didn't work either. 3. SHUTTLE- The shuttle during the day was okay. The lady was personable and even gave a tour. The AC was out in the shuttle as well. The lady Saturday afternoon was a different story, to put it nicely. The shuttle also stops running at 10:30 so I had to end up Ubering, which is what I wanted to avoid. 4. COFFEE- I stayed here because I wanted to experience Maxwell House coffee. Didn't happen. The coffee in the room wasn't the Maxwell House brand. The coffee in the breakfast room was just hot brown water. The breakfast wasn't even comparable to other hotel's. There were small dried up sausage, hard biscuits, and the kitchen was playing very inappropriate music and their were children in the room. Also, hidden fee that the website does not disclose. Would be happy to pay it if the place was actually nice enough to be charging it. Pool was closed and shuttle was lackluster, as mentioned. Overall, very disappointed. Will not be staying here again. Maybe the need to spend some of that hidden fee money to actually fix the hotel or make ammenities able to be used after dark. Will be finding another hotel with a shuttle the next trip.
• KH

  Kristen Hinson

  Aug 20, 2026
  3.0
  We used to love this hotel when we came to Nashville. The hot breakfast bar was amazing with great coffee. We have always had problems with the first room that we were given. One time, the TV would not stay on for more than 10mins. Second time, the bathtub would not drain. This last time, our toliet was continuously running with water all over the seat as if it was splashing out. We went to call and the phone was disconnected in the room and it seemed that someone had stolen the clock. There was also trash behind the beds that we found. A open McDonald's honey mustard cup, and some other sauce things. I had to call using my cellphone, we did not have a directory in the room so I had to google the front desk number and hope its the right one. The hot breakfast no longer exists. We looked forward to it to learn that they got rid of it. They used to have a buffet style of gravy, eggs, sausage, potatoes, bacon, and then bread products and cereal. It is now reduced to Strawberry or vanilla yogurt, stale granola, and over cooked hard boiled eggs. When we walked in, we were extremely disappointed. Other guests walked down and said "well this sucks." I asked the front desk worker if they had hot breakfast only on weekends or something. She just said they didn't do it anymore. We do not come to Nashville often but we always chose this hotel. The location is close to most concert venues which makes it desirable. Unfortunately, until these issues are corrected, we will not be returning. We mainly went for the breakfast. We go to concerts in Nashville and we eat a large breakfast the day of so we are okay through the concert. We were starving after the yogurt and overcooked eggs. We winded up having to buy lunch elsewhere. We skipped the breakfast the next day. We went to a restraunt instead and spent our money there. Please fix these issues.

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