Holiday Inn Express & Suites Nashville Metrocenter Downtown by IHG

Reviews

• GP

  Gabriel & Paola

  4 days ago
  5.0
  We had a great stay at this Holiday Inn Express! The staff was fantastic from beginning to end. Everyone at the front desk was so sweet, welcoming, and extremely helpful. The hotel itself was very clean and smelled great, which is always something I notice and appreciate. Breakfast was also really good, and the breakfast staff did a wonderful job keeping everything stocked and making sure guests were taken care of. The location was really convenient for us. It’s only about a 5–9 minute drive to downtown/city center, and there’s a 7-Eleven about two blocks away, which was great for grabbing drinks or anything we needed. The only downside is that the hotel is close to the highway, so depending on where your room is located, you may hear quite a bit of traffic. That said, it didn’t take away from how positive our overall experience was. Wonderful staff, clean and comfortable hotel, good breakfast, and a convenient location. We would definitely stay here again!
• PM

  Patti Mateo

  Sep 27, 2026
  5.0
  I liked the hotel and location. It’s a short drive to Broadway without the Broadway prices. Hotel staff was welcoming upon arrival. Smooth check in. Room was clean and maintained daily. Definitely would stay here again. Would suggest staying here and just uber if to and fr Broadway. There’s no free parking in downtown Broadway. Save the frustration and take an uber
• CC

  CoCo

  Sep 18, 2026
  1.0
  I booked a room over the phone around 2:30 am as I was driving through from Austin, Texas and when I got to the property no one was there to let me in and doors were locked. When I called customer service, they said sorry there’s nothing that we can do for you at this time. So they took my money and left me stranded and I had to continue driving all the way to Cincinnati Ohio so I drove a straight like 20 hours because I had no more money to go anywhere else to stay after they took my money for the booking. Unacceptable.. so be careful when you book over the phone!!
• CB

  Casstina Brewer

  Sep 11, 2026
  1.0
  If I could give this hotel ZERO stars, I absolutely would. This was one of the worst hotel experiences I have ever had. I had already prepaid for my room through Booking.com and made that very clear at check-in. I was told I would only be charged about $35, yet there were multiple attempts to charge my card, including an attempted $187 charge, a $152 charge that actually went through, and additional failed attempts for $25 and $10. The $152 they took was money I needed for gas to get back home to Texas. I was already dealing with a canceled work deployment after spending over $800 traveling for work, and this hotel’s mistake left me stranded in Nashville with no travel money. Yes, they eventually said they processed a refund, but that does absolutely nothing for someone who is stranded RIGHT NOW and has to wait days for the money to return. I contacted the hotel, corporate, and my bank, and I repeatedly explained that I was stranded because of their mistake. Their response was basically to send a letter to my bank and hope the money would be released sooner. No real transportation assistance, no gas assistance, and no meaningful solution. What bothered me the most was the complete lack of urgency or compassion. They knew their charging error put me in a serious situation, and I still felt like nobody truly cared about helping me get home safely. I have documentation of the prepaid reservation, the multiple charge attempts, the successful $152 charge, the refund, and my attempts to resolve everything. I would NEVER recommend this hotel based on my experience. Please watch your card closely if you stay here and check every single charge.
• CC

  Cindy Clinkscales

  Sep 10, 2026
  2.0
  My husband and I stayed there September 4 through the sixth. We had a lot of problems with our reservations, even when we checked in, but they assured us that they had fixed everything. we paid the bill on checking out iand later that day noticed there were additional charges on our credit card. We thought we were being double charged and that it was just a mistake. Now they’re telling us that they’re charging us that for a no-show fee stating that we had made another reservation for the next day, but we never received any confirmation and they never said anything about it when we checked in and we did not make a reservation for that day now we have to argue with the bank to stop charges another $500 this place is charging us and they refuse to take the charges off. The assistant manager was extremely rude on the phone to my husband just a little while ago so now I’m going to try and call corporate office and I will never stay at a holiday inn again.!!!!!!!

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