Holiday Inn Express & Suites Nashville-I-40&I-24(Spence Ln) by IHG

Reviews

• MB

  Michael Bocanegra

  Sep 26, 2026
  2.0
  Pros: Staff is polite and breakfast is good. Cons: The rooms are disgusting. The smell of mold or mildew was terrible. I had to ask to switch rooms. Not much help there, as this hotel is in need of a major renovation. The 1990s furniture has got to go. Plaster off the ceilings and walls was coming off. Someone tried to paint the porcelain bathtub and the paint on it was peeling off. What really got me was the hole on the bath towel. Really? You can't afford new towels? I get it. It's a budget hotel BUT it DOES NOT belong in the IHG family of hotels. A motel 6 is better than this place. Can we say RENOVATE!
• SF

  Sarah Fell

  Sep 25, 2026
  5.0
  This hotel may not be new or fancy, but the service is remarkable. There is a lot to be said for a place that consistently takes good care of its guests, and this team does exactly that. This was my first hotel stay since COVID where housekeeping came every single day. I had forgotten how wonderful fresh towels and daily housekeeping can be! Those small comforts make a real difference, and I appreciated having them throughout my stay. The complimentary breakfast was another highlight: plentiful, delicious, and easily on par with breakfasts at much more expensive hotels. It felt like a thoughtful part of the guest experience, and having it included made it even better. Above all, the staff was gracious, attentive, and prompt. I never had to wait for anything, and the consistently smooth service made the stay especially enjoyable. This is clearly a well-managed establishment where hospitality still matters. The people and attention to detail are what make this hotel stand out.
• LS

  Lior Spector

  Sep 25, 2026
  1.0
  Rating: ★☆☆☆☆ (1/5) Title: Terrible experience – Disappointing service and outdated, dirty rooms ​As an IHG Platinum Elite member, I am used to a high standard of hospitality and care from the Holiday Inn Express brand, but this stay was a massive disappointment. ​It started right at check-in. The staff at the front desk gave a very unwelcoming, cold reception with a complete lack of basic customer service—and zero recognition of my Elite status. ​The rooms are extremely outdated and poorly maintained: ​Dust stacked up on the towel racks in the bathroom. ​Peeling bathtub paint, making the entire bathroom feel unhygienic. ​A strong odor of mold and humidity that hit the moment you stepped into the room. ​Extremely disappointing for an IHG property. Nashville has so many fantastic hotel options—I strongly recommend looking elsewhere and avoiding this place.
• DR

  David Rivera

  Sep 22, 2026
  2.0
  I traveled with an infant and they do not have cribs for them. Hotels usually have them as it is very inconvenient to travel with your bags, a car seat, and a stroller as is. If you have kids, you know what I'm talking about. We ended up moving one of the beds to put it against the wall. When we did that, we discovered an adult toy and three dead cockroaches behind the bed. The next day we found a live one. The tub wasn't draining either. We informed the issues to the front desk and they moved us to another room. Unfortunately the new room had the entrance light flickering and we found a live cockroach as well. The response to that one was "we apologize for the inconvenience." Not the best experience.
• AB

  alex bell

  Sep 20, 2026
  2.0
  Very dated old hotel. Minimal amenities, pool closed, no chocolate milk, single slowest elevator in Tn. TV started cycling on and off by itself, mold in ice machine chute. TVs dont have menu on screen. Had to go to the front desk for a printed list of the channels which showed 33 as HBO. Go to that channel and it says no signal. Call front desk and ask what channel is HBO, guy says 33. Told him that channel says no signal. He says without missing a beat, "then I guess we don't have HBO". Could go on but why bother. Worst Holiday Inn Express I've ever stayed in. Definitely won't be back.

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