Holiday Inn Express Nashville Downtown - Broadway by IHG

Reviews

• JB

  josh bahosh

  Aug 14, 2026
  1.0
  Over priced just due to location. No parking and only have valet which is $65 per night of the stay on top of already high room rates. As a diamond elite IHG member they don’t offer any kind of discount or free valet. There is a public garage 3min walk away that was $35 for the 3 nights I ended up using! Horrible business model at this location for parking!
• CL

  Colleen Lafortune

  Aug 13, 2026
  5.0
  I wanted to Acknowledge one of your employees, at Nashville broadway location.Joseph the bartender was very caring and thoughtful. We had a strange encounter with a man at the pool. We were telling Joseph the story and said this guy made us uncomfortable. He chatted with us and listened . Then he asked if we minded if he shared our story with someone at front desk , we saw Joseph tonight and he checked to see that we were all set. Very caring employee. You are lucky to have him. thank you so much JOSEPH!!!!!
• AF

  Anna Fillingim

  Aug 10, 2026
  3.0
  Fantastic Front Desk staff. We got no room service though during our stay. Completely skipped our room- I had to chase a lady down the hall to get clean towels and ask to temove the dirty ones out at minimum. Holiday Inn hotels are typically clean and we'll organized. Not sure why room service lacked here.
• TH

  Trey Hill

  Aug 9, 2026
  1.0
  I CHECKED INTO THIS HOTEL ON FRIDAY, AUGUST 7TH AND UNFORTUNATELY WHAT STARTED AS A GREAT EXPERIENCE TURNED INTO ONE OF THE WORST HOTEL EXPERIENCES IVE EVER HAD. FIRST OFF, HEATHER AT THE FRONT DESK WAS AMAZING. WHEN CHECKING IN, SHE MADE SURE MY BESTFRIEND AND I WERE COMPLETELY SQUARED AWAY AND OFFERED US GREAT RECOMMENDATIONS FOR LOCAL BARS AND RESTUARANTS. EACH DAY SHE WORKED, WHENEVER WE PASSED BY HER IN THE LOBBY, SHE WAS HAPPY TO SEE US AND MADE US FEEL WELCOMED. I GENUINELY APPRECIATED HER CUSTOMER SERVICE AND KINDESS. UNFORTUNATELY, THE POSITIVE EXPERIENCE ENDED WHEN I RETURNED TO MY ROOM. I WAS APPROACHED BY A SECURITY GUARD WHO REFUSED TO PROVIDE ME WITH HIS NAME BUT REPEATEDLY WANTED MY PERSONAL INFORMATION. I EXPLAINED TO HIM THAT I WAS A REGISTERED GUEST AT THE HOTEL AND POLITELY ASKED HIM TO LEAVE ME ALONE WHILE I WENT TO VERIFY MY INFORMATION WITH FRONT DESK. WHILE I WAS WALKING BACK, THE SECURITY GUARD ALLEGEDLY BEGAN MAKING HOMOPHOBIC REMARKS TOWARD ME. AT THAT POINT, AN EXCHANGE OF WORDS TOOK PLACE BETWEEN US. WHAT HAPPENED NEXT WAS COMPLETELY UNACCEPTABLE AND FRIGHTENING: THE SECURITY GUARD PHYSICALL GRABBED ME AND BODY-SLAMMED TO THE GROUND. I NEVER EXPECTED TO BE PHYSICALLY CONFRONTED BY HOTEL SECURITY, ESPECIALLY AS A PAYING GUEST WHO WAS SIMPLY TRYING TO RETURN TO MY ROOM. REGARDLESS OF WHAT WORDS WERE EXCHANGED, I DO NOT BELIEVE THAT GIVES SECURITY OR ANYONE THE RIGHT TO PHYSICALLY ASSAULT A GUEST. I AM EXTREMELY DISAPPOINTED THAT AN EXPERIENCE THAT STARTED WITH SUCH WONDERFUL CUSTOMER SERVICE FROM HEATHER ENDED WITH ME FEELING UNSAFE, DISRESPECTED, HUMILIATED, AND EMOTIONALLY SHAKEN. THE ALLEGED HOMOPHOBIC COMMENTS AND PHYSICALY CONFRONTATION MADE THIS EXPERIENCE ESPECIALLY DISTURBING. MANAGEMENT NEEDS TO TAKE THIS SITUATION SERIOUSLY, INVESTIGATE WHAT HAPPENED, PULL CAMERAS, AND ADDRESS THE CONDUCT OF THE SECURITY STAFF INVOLVED. HEATHER DESERVES RECOGNITION FOR HER EXCELLENT CUSTOMER SERVICE, BUT THE INCIDENT WITH THE SECURITY GUARD COMPLETELY OVERSHADOWED MY STAY. I WOULD STRONGLY ENCOURAGE MANAGEMENT TO ADDRESS HOW SECURITY INTERACTS WITH GUEST AND ENSURE THAT EVERY GUEST REGARDLESS OF SEXUAL ORIENTATION IS TREATED WITH DIGNITY AND RESPECT.
• IS

  Isaymarie Saez

  Aug 6, 2026
  1.0
  I am extremely disappointed with my experience at this Holiday Inn Express. After checking out, I was charged $700 for an alleged smoking violation that never happened. No one in my room smoked. I do not smoke, and neither did anyone staying with me. The only thing used in the room was a hair dryer. The hotel claimed that their smoke sensors detected nicotine, which is completely false. I tried explaining the situation to the hotel staff, but they refused to help, investigate further, or issue a refund. Instead, they insisted on charging me a large amount of money without any actual proof that anyone smoked in the room. Charging guests hundreds of dollars based on an inaccurate claim, while refusing to resolve the issue, is unacceptable. I feel like I was treated unfairly and charged for something I did not do. I hope management reviews this case carefully because no guest should have to go through an experience like this. I would not recommend staying here if you are concerned about being charged unfairly.

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