Holiday Inn Express Nashville Downtown - Broadway by IHG

Reviews

• SS

  Sammie Stephenson

  1 day ago
  1.0
  DO NOT STAY HERE. THEY WILL ROB YOU WITH FEES!! This place will rob you blind. Literally. Parking over night $70 each night. They charged us an illegitimate smoking fee of $350 because their “sensor picked up something” we don’t smoke. So what exactly did they “sense”? I asked the front desk lady if it could be reviewed as there was only one occurrence and we do not smoke. She flat out said no. It couldn’t be reviewed. I asked if I could speak to a manager and was also told no. Deplorable. Oh and they charged me without notification or conversation—unbelievably unprofessional. So greedy and disgusting to charge your customers a fee totaling more than a nights stay for something they didn’t do, charging them without notification and telling them they will not be assisted. No policies were explained at time of check in. Very little assistance was provided during our stay while loading or unloading, navigating the space, or getting directions for the new city. Nothing is clean! After I had gotten myself checked in I went to walk out of the lobby and there was a small puddle with no wet sign right above the stairs to the door. I slipped hard and almost fell down the stairs. No one from the hotel asked if I was okay or checked on me. Thank god for the other customers and valets. Rooms were not clean. Dust covered surfaces, the fridge had an awful smell to it. You could see where they wallpapered over a hole in the wall in the bathroom. Oh and the bathroom is so small the door doesn’t even open all the way. This hotels star ratings rely almost entirely on their bar staff. Please notice the many other guests who have stayed here and been unjustly charged fees with no conversation or explanation. And obviously no changes to their policy or adjustments to their new equipment. They want to take your money without giving you a reason. Don’t let them. I will NEVER stay at another holiday inn again due to this experience. And I’m telling everyone of my friends going to Nashville this year specifically to save the money and stay next door at the Hyatt cause at the very least they’ll be taken care of. Hyatt folks will call with concerns, Hyatt rooms and lobby will be clean and functional, and Hyatt members will care to assist with a smile and no attitude or denial of managerial assistance.
• AB

  Angie Behnke

  5 days ago
  5.0
  We had a great time at this hotel! Todd from security was awesome and so friendly. Joseph, the bartender/valet, was just as great! Both of them went out of their way to make us feel welcome and made our stay that much better. It's always nice to meet people who genuinely enjoy what they do. They definitely made our stay more memorable. We hope to see them again on our next visit!
• SF

  Sam Faber

  5 days ago
  5.0
  We had a wonderful experience at this hotel, and a big part of that was thanks to the amazing bartender, Joseph, and security team! Joseph was friendly, attentive, and made us feel welcome from the moment we arrived. The drinks were great, and the service was top-notch. Todd in security also deserves a huge shoutout. He was professional, friendly, and made us feel safe and comfortable throughout our stay without ever being intrusive. Both went above and beyond to make our experience enjoyable. Excellent customer service all around—we truly appreciate everything they did and would definitely stay here again!
• VC

  Victoria martinez caban

  Sep 21, 2026
  1.0
  Awful experience we stay one night because we was going to the football game. The room was hot as hell. We tried to not complain about it because the weather has been awfully hot these daya so we tried to understand the air conditioner unit may not be working at tge best capacity. Then when we get to the room the tv was not working it was completely blackout. We called front desk they send the maintenance guy he unplug and plug the tv and it work. In the morning we turn the tv on and the signal was not working and all the sudden it was blackout again. It was time to check out and go the game l. We left assuming that it was reported that the tv was not working they’ll figure it out. Let me say that was NOT the case. They charge me $175 for a damage I didn’t make. The say the tv has a crack which a straight out lie and if it was they should check with their personnel, because it wasn’t us. I would not recommend anyone to stay in this place. Only God knows for how long the tv has been mess-up and they keep overcharging their customers. 1st time in my life dealing with something like this. This is unreal.
• OF

  olivia fletcher

  Sep 8, 2026
  1.0
  Unfortunately, our stay has been completely overshadowed by something very serious. Towards the end of our stay, my boyfriend’s $3,000 watch disappeared from our hotel room. He had worn it throughout our time in San Francisco and brought it with him to Nashville, so we know it was with us when we arrived. It was left on the bedside table, and as far as we know, only ourselves and housekeeping had access to the room. We reported it immediately and the manager initially seemed very helpful. We gave a specific 10:00–10:30pm timeframe for CCTV, but after checking it twice, we were told the footage “skips” and they couldn’t find us. We were disappointed that more couldn’t be done to investigate something as serious as a $3,000 item disappearing from a guest room. We moved rooms due to the first rooms bath being corroded and then the safe in our second room didn’t work, which in hindsight we should have insisted was fixed. That’s a lesson we’ll take from this, but it doesn’t make the situation any less upsetting. This wasn’t simply an expensive item to us. My boyfriend works extremely hard for what he has, and the watch was something he had worked and saved for. To have something like that potentially taken from a hotel room is incredibly upsetting, regardless of someone’s circumstances. We appreciate that the hotel cannot accuse anyone without evidence, but the whole situation has left us feeling very uncomfortable and disappointed. If you’re staying here, please make sure your safe works and keep your valuables secured. And if the person who took the watch ever reads this — I hope every time you look at that $3,000 watch, you remember where it came from. I genuinely hope it brings you nothing but bad karma.

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