Crowne Plaza Nashville Airport by IHG

Reviews

• JC

  josh corwin

  Sep 30, 2026
  3.0
  Bartender was awesome staff was great they were held back due to lack of ingredients and AC in kitchen the young lady maintained and made a great meal even with all the challenges she had due to lack of supplies THIS IS NOT staff fault all on management for not giving tools to do job
• JC

  Jay Caughman

  Sep 29, 2026
  4.0
  Excellent service provided by Oakland at the front desk. Hallways were a bit dim and could use an upgrade. The rooms were fine, standard fitting and clean.
• TL

  Tracy McBride Lapp

  Sep 24, 2026
  1.0
  We called several times for the hotel shuttle when we arrived at Nashville airport. We were told several different wait times when we had to call back to check on its arrival. We waited 1.5 hours in 98-degree-plus heat in the parking garage. I called twice to find out where the shuttle was and then they quit answering the phone. There was an elderly gentleman whose wife was in a wheelchair who had been waiting longer than we had. I finally gave up and called the IHG reservations number. They called the Crowne Plaza Nashville front desk. The hotel answered and said the shuttle would be there in 15 minutes. Finally, after waiting 1.5 hours, the shuttle showed up. The shuttle was extremely hot and had no AC. When we commented on the wait time and the temperature in the shuttle, the driver told us she had just been called at home to come drive the shuttle. Later we overheard the shuttle driver tell someone she had been told not to go pick up only a couple of people, to wait until there were more people to pick up. The airport is 5 minutes from the hotel. The manager said he'd comp our supper since we were now arriving too late to go anywhere for dinner before our tickets to a 7:00 pm show. He yelled out to the lady across the lobby who apparently was in charge of the bar and told her not to charge any of us for dinner. At that point she said she only had wings and quesadillas - which were premade. He asked her about hamburgers, and she said she was out of lettuce, tomatoes, onions, etc. The manager said he would run to the grocery store to pick stuff up. It was at this time we decided eating there was not an option for the evening. We got to our room, and I do have to say it was very clean and ready for us. We stayed three nights and it was very comfortable. The manager appeared to be overworked and understaffed. I talked to him in the hall on the third morning we were there to let him know the AC unit had begun a constant ticking overnight. He did have it fixed while we were out that day, but it was ticking again by the next morning. The bus driver seemed as though she not only drove the shuttle but worked at the front desk, took care of the breakfast stuff, and who knows what else. The manager did offer both my brother-in-law and me 10,000 points on our accounts for the 1.5 hour wait in the high heat for the shuttle. We both told him that would be acceptable. We both have checked our accounts daily, and that promise was not followed up on. Upon arriving at home, I did text with IHG customer service. I explained the issues we had, and that we had been promised the 10,000 points. In my text with customer service, I also explained my concerns for the manager having no help, and did let them know the positives of our stay - our room was in great shape and clean. I was assigned a case number, and told someone would follow up within 48 hours. I did not hear from anyone so I followed up this morning. This is the message I received back: "Thank you for the information. I checked on the case, and here is the hotel's response: "The delay was due to traffic, and the guest has already spoken with me. He was offered compensation at check-in for the delay and appreciated the concern. We did note the shuttle issue for ownership." The manager's statement is blatantly untrue. When I indicated the statement was untrue, I was told I needed to call the manager at the hotel about my concerns. Really? I am so surprised at this lack of business awareness by a hotel such as a Crowne Plaza and its corporate management team. What a totally frustrating and undeserved customer experience. The upside, the rooms were clean, and the hotel is close to almost everything we went to in Nashville. However, we did end taking an Uber to get to the airport when we left because we didn't feel like we could trust the shuttle to get us to the airport on time for our flight.
• JD

  John Dicken

  Sep 24, 2026
  1.0
  Air conditioners were loud and couldn’t set the thermostat. Weight room is horrible, no pool, no hot tub and breakfast is only from 6-8
• LL

  LifesAboutToGetGood

  Sep 10, 2026
  5.0
  I typically stay at Hilton properties, but found a deal for this hotel on Hotels.com for $62 a night all in which was cheaper than anything else around. The staff was very helpful at check in and recommended a room on the back side on a high floor to avoid some of the plane noise from the nearby airport. This is a good location that is convenient to the airport, Opryland, and downtown. There are also a lot of restaurants nearby. The room and property were very clean and updated. My only minor issue is that the room only has very dim lights - brighter lights or bulbs in the rooms would be nice.

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