Garner Hotel Murfreesboro West by IHG

Reviews

• AK

  A K

  Aug 27, 2026
  2.0
  I stayed in a suite in this hotel a couple weeks ago. Overall it was OK for a cheap hotel. I generally stay at Better IHG hotels and this was defiantly a serious downgrade from most IHG but for the price It was OK. Even though it had been renovated it was not a High quality job. Also it was missing basic amenities such as it did not have a microwave in the room and considering it was a suite that doesn't make sense. So why the Two stars. About 10 minutes after we checked into our room while my husband and I were sitting and planning our trip and a member of the housekeeping staff just walked into the room without knocking. She said something about not knowing we had checked in yet. But the fact is the room had already been cleaned so why was she there? She did not have any cleaning supplies, just a small bag that appeared to be a lunch. Since this particular unit has a small living room with a couch and is right next to a housekeeping room. I suspect that staff have been using it like a break room when it is not booked. But the fact they entered without knocking or checking if it was booked was a serious violation. What if someone were getting dressed or worse. This was a serious invasion of privacy and we will never stay at this hotel or any off brand IHG again. We kept the door deadbolted and the extra lock flipped for the remainder of the stay. But in all my MANY years of staying at IHG I have never once felt the need to do this and I was very happy we were only staying for one night.
• JB

  Jameshia Broome

  Aug 14, 2026
  1.0
  I’m not even a review type of person but this hotel was horrible ! Bathroom door got stuck and was locked inside , glad I wasn’t in the room by myself . The bed was dirty , someone’s hair was all over the pillow cases and throughout the covers and sheets along with food crumbs smh . Beyond unsanitary
• JA

  Jackson Action

  Aug 1, 2026
  1.0
  I stayed there Tuesday July 21st. I was greeted with we are placing a $25 charge on your credit card for incidentals. I asked what incidentals she said in case you damage the room. I enter the room look in the bathroom and the tube has about a 1 inch thick caulking line going down the seam. the caulking is cracked open and you can see black stuff maybe mold in the large crack. Additionally, the botton of the tub had 2 brown spots. It looked unsanitary. I brought this to the attention of the staff. pointing out that she put me in a damaged room after putting a $25 charge on my card in case I damage the room. Looks like another way to make money rent a damaged room then charge each customer for the same damage without fixing. Due to the unsanitary look of the brown spots and the large caulking crack that showed what appeared to be black mold. I requested another room or it be fixed. She said she did not have anymore rooms nor anyone to fix it. I immediately requested a refund and check out.
• JP

  Jeff Phillips

  Jul 29, 2026
  1.0
  I was greeted with we are placing a $25 charge on your credit card for incidentals. I asked what incidentals she said in case you damage the room. I enter the room look in the bathroom and the tube has about a 1 inch thick caulking line going down the seam. the caulking is cracked open and you can see black stuff maybe mold in the large crack. Additionally, the botton of the tub had 2 brown spots. It looked unsanitary. I brought this to the attention of the staff. pointing out that she put me in a damaged room after putting a $25 charge on my card in case I damage the room. Looks like another way to make money rent a damaged room then charge each customer for the same damage without fixing. Due to the unsanitary look of the brown spots and the large caulking crack that showed what appeared to be black mold. I requested another room or it be fixed. She said she did not have anymore rooms nor anyone to fix it. I immediately requested a refund and check out.
• AR

  Andre Reynolds

  Jul 24, 2026
  2.0
  I have frequented this establishment on three separate occasions, and each visit has been accompanied by various challenges. My status as an IHG Diamond member appears to hold little weight in facilitating the resolution of these issues. I even escalated my concerns to the IHG support team, and I was assured that my feedback would be forwarded to the hotel manager and owner. Despite this, a week and a half has passed without any communication from their end. I had initially planned to accommodate a team of 15 associates at this location for a three-month period while we are in the vicinity. However, given the recurring problems such as power outages in rooms, overflowing bathtubs, and the apparent lack of willingness to address these matters, this arrangement is no longer feasible. Especially once you really look at the condition of the hotel itself. Random ceiling tile missing, hanging or what appears to be black mold.

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