Garner Hotel Murfreesboro West by IHG

Reviews

• JB

  Jameshia Broome

  Aug 14, 2026
  1.0
  I’m not even a review type of person but this hotel was horrible ! Bathroom door got stuck and was locked inside , glad I wasn’t in the room by myself . The bed was dirty , someone’s hair was all over the pillow cases and throughout the covers and sheets along with food crumbs smh . Beyond unsanitary
• JA

  Jackson Action

  Aug 1, 2026
  1.0
  I stayed there Tuesday July 21st. I was greeted with we are placing a $25 charge on your credit card for incidentals. I asked what incidentals she said in case you damage the room. I enter the room look in the bathroom and the tube has about a 1 inch thick caulking line going down the seam. the caulking is cracked open and you can see black stuff maybe mold in the large crack. Additionally, the botton of the tub had 2 brown spots. It looked unsanitary. I brought this to the attention of the staff. pointing out that she put me in a damaged room after putting a $25 charge on my card in case I damage the room. Looks like another way to make money rent a damaged room then charge each customer for the same damage without fixing. Due to the unsanitary look of the brown spots and the large caulking crack that showed what appeared to be black mold. I requested another room or it be fixed. She said she did not have anymore rooms nor anyone to fix it. I immediately requested a refund and check out.
• JP

  Jeff Phillips

  Jul 29, 2026
  1.0
  I was greeted with we are placing a $25 charge on your credit card for incidentals. I asked what incidentals she said in case you damage the room. I enter the room look in the bathroom and the tube has about a 1 inch thick caulking line going down the seam. the caulking is cracked open and you can see black stuff maybe mold in the large crack. Additionally, the botton of the tub had 2 brown spots. It looked unsanitary. I brought this to the attention of the staff. pointing out that she put me in a damaged room after putting a $25 charge on my card in case I damage the room. Looks like another way to make money rent a damaged room then charge each customer for the same damage without fixing. Due to the unsanitary look of the brown spots and the large caulking crack that showed what appeared to be black mold. I requested another room or it be fixed. She said she did not have anymore rooms nor anyone to fix it. I immediately requested a refund and check out.
• AR

  Andre Reynolds

  Jul 24, 2026
  2.0
  I have frequented this establishment on three separate occasions, and each visit has been accompanied by various challenges. My status as an IHG Diamond member appears to hold little weight in facilitating the resolution of these issues. I even escalated my concerns to the IHG support team, and I was assured that my feedback would be forwarded to the hotel manager and owner. Despite this, a week and a half has passed without any communication from their end. I had initially planned to accommodate a team of 15 associates at this location for a three-month period while we are in the vicinity. However, given the recurring problems such as power outages in rooms, overflowing bathtubs, and the apparent lack of willingness to address these matters, this arrangement is no longer feasible. Especially once you really look at the condition of the hotel itself. Random ceiling tile missing, hanging or what appears to be black mold.
• BP

  Babette Parthum

  Jul 22, 2026
  3.0
  We reserved 3 rooms for 5 people and stayed at this hotel for 3 nights. Starting with the room: the deadbolt did not work, the door was stuck on all 3 rooms and was very hard to open and we had to make sure it latched when we shut it. There was no housekeeping on day 3. We had chosen not to have housekeeping the 2nd night, but really needed it for the next day. We had to go downstairs to get towels because the lady at the front desk said she couldn't leave the desk. The pool didn't work, which was not disclosed when we booked or checked in. It seems that they are very short handed. Not only did they have no housekeeping on one of our days, the front desk lady worked a 16 hour shift.The breakfast was good other than one of the cereals was stale. Cathy was working the breakfast area that day and immediately got a new box of cereal. Cathy was very nice and it was obvious that she took pride in what she did.

Frequently Asked Questions About Garner Hotel Murfreesboro West by IHG