avid hotel Mt Juliet – Nashville Area by IHG

Reviews

• ND

  non disclosed

  Aug 27, 2026
  4.0
  The rooms are very small and the air conditioner controls were very confusing otherwise all fine. The staff was incredibly helpful especially Jessica at the front desk with a minor problem (unrelated to the hotel) I had.
• NM

  Neenah M

  Aug 23, 2026
  5.0
  The location was perfect. Walking distance to everything. Front desk staff Felicia.. absolutely amazing. Great experience and stay. Would definitely stay again.
• KW

  Kaesye Wyatt

  Aug 22, 2026
  1.0
  My family and I stayed at this location in July 2026 and it was filthy. Upon arrival, the common areas were clean and promising. Upon entering the room, an unknown brown substance was on one area of the floor and a previous guests old food was in the fridge. That should have been the first warning that they don’t clean the rooms. Then I went to take a shower… to preface, I have to have glasses to see pretty much anything and don’t wear them in the shower. Yet, all I could see was tons and tons of hair on the shower wall. Disgusting, little shaved hairs. (Picture is provided) We went down and they were able to change the room. The new room was fine for our stay, the floors seemed to cave a little near the window but we weren’t walking there anyway. The next day, we spent the day in Nashville visiting the sights after having breakfast at the hotel. Breakfast was fine, one plug is hanging off and only one side of the toaster works (fair warning.) We then stayed out all day and when we returned there were 0 towels and 0 wash cloths despite housekeeping coming to clean. How do I know that that they entered and cleaned some of this room? While my dad went downstairs to get linens, I used the bathroom and noticed a dirty rag laying on top of our personal belongings, including my clothing items. We told staff about this as well and told there was no manager on duty and we could talk to them in the morning. Thank god, we were leaving the next morning. My dad and I spoke with the front desk manager in the morning, I can’t remember her name. She stated that because I booked through a third party she would provide me points through my IHG account and she stated they would show up in a couple of days and I proved my name and rewards number. Can you guess what did not show up? After a month of checking, I reached out to customer services who opened a case and stated the hotel would reach out in 48 hours to resolve the issue. Can you guess what they did not do? Not only did they not reach out in 48 hours, prompting me to contact customer service again who states they reminded them, this hotel has not contacted me in two weeks since my concerns. The management for both front desk and housekeeping obviously lacks any sort of competency and I am interested to see how long they think they can just sweep their issues under the rug. So far, it’s been over a month since my stay when they said they would provide point, and now 2 weeks and 2 days since a case was opened. It is ridiculous that a customer that was promised rewards point to make a bad stay right has to chase down what was promised to them. If you don’t want to do that to, I would not stay here as there likely will be a problem with your stay, most likely from housekeeping.
• MH

  Mary Hutch

  Aug 1, 2026
  1.0
  Evidence of mold in the room.
• TT

  T-dawg

  Aug 1, 2026
  1.0
  Typical Avid except this one is connected to a Holiday Inn Express and they share only 2 elevators. One day one of the elevators was down causing very long delays. The computers and printer are located in a room classified as the business center. Much of the the time this business center was closed for private meetings/events. And even when it was open the printer did not have an ink cartridge nor paper for my entire 10 day stay. Terrible stay and terribly managed property.

Frequently Asked Questions About avid hotel Mt Juliet – Nashville Area by IHG