avid hotel Mt Juliet – Nashville Area by IHG

Reviews

• ED

  Erin & Jason Dudley

  1 day ago
  5.0
  Always clean and close to everything you need.
• RC

  ronna combs

  Oct 6, 2026
  3.0
  Standard room was clean but quite small few amenities in room. Stayed 5 days. The room was cleaned 1 time properly after request after 3 pm. Desk staff was friendly and helpful.
• JM

  JH M

  Sep 20, 2026
  5.0
  First time at Avid and I really liked the room layout, floor, walls, and style. Our room was very clean with great functioning AC. Roomy fitness center with water filtration system was a bonus. Special shoutout to Alicia at the reception and Emma with housekeeping- both were friendly, professional and very pleasant to interact with.
• TF

  The Jones Family

  Sep 4, 2026
  1.0
  The employees at the front desk were very kind. The room was filthy including the hair on the sheets. The floors were dirty as well as the baseboards.
• KW

  Kaesye Wyatt

  Aug 22, 2026
  1.0
  My family and I stayed at this location in July 2026 and it was filthy. Upon arrival, the common areas were clean and promising. Upon entering the room, an unknown brown substance was on one area of the floor and a previous guests old food was in the fridge. That should have been the first warning that they don’t clean the rooms. Then I went to take a shower… to preface, I have to have glasses to see pretty much anything and don’t wear them in the shower. Yet, all I could see was tons and tons of hair on the shower wall. Disgusting, little shaved hairs. (Picture is provided) We went down and they were able to change the room. The new room was fine for our stay, the floors seemed to cave a little near the window but we weren’t walking there anyway. The next day, we spent the day in Nashville visiting the sights after having breakfast at the hotel. Breakfast was fine, one plug is hanging off and only one side of the toaster works (fair warning.) We then stayed out all day and when we returned there were 0 towels and 0 wash cloths despite housekeeping coming to clean. How do I know that that they entered and cleaned some of this room? While my dad went downstairs to get linens, I used the bathroom and noticed a dirty rag laying on top of our personal belongings, including my clothing items. We told staff about this as well and told there was no manager on duty and we could talk to them in the morning. Thank god, we were leaving the next morning. My dad and I spoke with the front desk manager in the morning, I can’t remember her name. She stated that because I booked through a third party she would provide me points through my IHG account and she stated they would show up in a couple of days and I proved my name and rewards number. Can you guess what did not show up? After a month of checking, I reached out to customer services who opened a case and stated the hotel would reach out in 48 hours to resolve the issue. Can you guess what they did not do? Not only did they not reach out in 48 hours, prompting me to contact customer service again who states they reminded them, this hotel has not contacted me in two weeks since my concerns. The management for both front desk and housekeeping obviously lacks any sort of competency and I am interested to see how long they think they can just sweep their issues under the rug. So far, it’s been over a month since my stay when they said they would provide point, and now 2 weeks and 2 days since a case was opened. It is ridiculous that a customer that was promised rewards point to make a bad stay right has to chase down what was promised to them. If you don’t want to do that to, I would not stay here as there likely will be a problem with your stay, most likely from housekeeping. UPDATE: As of 9/28/2026, almost two months after the initial complaint and almost two months after my stay, the hotel, who has my information due to correspondence from corporate, has still failed to remedy the situation and fulfill their false promises. The comment on this review from them only goes to show that they don’t read, nor do they care about the customer experience. As stated, it is NOT the customers job to reach out after staff (specifically the morning front desk manager) already did not fulfill their promises and at this point, blatantly lied about giving points as a remedy. Be for real. To anyone looking to stay here, go find someplace better. There are other places with similar pricing that actually clean their rooms and doesn’t leave dirty items on customers clothing.

Frequently Asked Questions About avid hotel Mt Juliet – Nashville Area by IHG