avid hotel Mt Juliet – Nashville Area by IHG

Reviews

• PD

  Phedrique Duncan

  Jul 1, 2026
  2.0
  Before I begin, I want to acknowledge that the Avid is a beautiful property from the outside and has great potential. Unfortunately, the condition of the rooms and the lack of management accountability have made my experience consistently disappointing. I have stayed at this property for three consecutive weeks because it is conveniently located near my workplace. Unfortunately, each stay has been worse than the last. During my first stay, both the internet and cable service were unavailable for two days. To make matters worse, the initial room I was assigned had the thermostat locked at 78 degrees with no way to adjust it. The Housekeeping Manager advised me that she would inspect the room and have the front desk contact me once the issue was resolved. I stayed away from the hotel for over three hours and never received a call or any follow-up. This past Saturday's experience was by far the worst. Upon entering my room, I immediately noticed what appeared to be food stains on the duvet, along with stains on the sheets and pillowcases. The floors had clearly not been swept or mopped, and there was hair throughout the room—including in the shower, the bathroom sink, in and around the toilet. When I reported these issues, I was initially told the hotel was fully booked and that another room was not available. Shortly afterward, I was moved to another room that was in even worse condition. The refrigerator contained food residue, the flooring was filthy, and there was more hair in the shower. At that point, I was exhausted and not feeling well, yet I found myself cleaning my own hotel room. I used the Clorox wipes I had packed to sanitize the bathroom. I even asked the staff for a mop so I could clean the floors, but they were unable to locate one. Instead, I was handed a terry cloth and a bottle of cleaner that was ineffective. To make matters worse, once I finally laid down to rest, I began itching from the bed linens. I ultimately had to cover the bed with bath towels just to get through the night. On top of having allergic asthma. The location is convenient for work and the front desk associates have consistently gone above and beyond within the limits of what they are allowed to do. They have been professional, courteous, and have genuinely tried to help despite having little support. However, my interaction with the General Manager, Charles, was unacceptable. Rather than acknowledging the condition of the room or expressing any concern, he spoke to me in a dismissive and condescending manner, as though I was inconveniencing him by expecting a clean, habitable room. He then said, do you want us to call the hotel down the street if I was unhappy. As a former Front Office Manager for another hotel brand, I found this response to be incredibly unprofessional. Hospitality begins with accountability and empathy—especially when guests are paying nearly $200 per night. No guest should ever be expected to clean their own room upon arrival or sleep on towels because the bedding is unsanitary. The front desk staff deserve recognition because they are doing everything they can with limited resources and support from management. Unfortunately, the same cannot be said for the property's leadership. While the front desk team has consistently demonstrated professionalism and a genuine desire to help, they can only do so much without the backing of management. This experience fell far below the standards expected of a hotel with such high ratings. The recurring cleanliness issues, lack of follow-through, and poor management response are unacceptable. When guests are paying nearly $200 per night, they should never have to question whether their room has been properly cleaned, let alone clean it themselves. I sincerely hope ownership takes these concerns seriously, because the property itself—and the employees working tirelessly at the front desk—deserve better leadership, stronger operational oversight, and a management team that is committed to the same level of service the front-line staff work so hard to provide.
• JH

  Jeremy Heady

  Jun 24, 2026
  2.0
  All of the hygiene products were empty. The pool was so ice cold, we couldn't even get in. There was an alarm at the front entrance that never stopped. The internet was messing up and the TV wouldn't let me cast from my phone and there was no on demand. To top it off, the in-hotel restaurant was closed on Saturday because the employee didn't show up and then it was closed on Sundays... at a hotel. That was the only reason we chose this hotel. I'm pretty sure one of the front staff employees quit the day we were there too. Horrible experience
• LC

  larry crowder

  Jun 23, 2026
  5.0
  Clean and excellent rates. Friendly staff.
• CW

  Cathy wellens

  Jun 20, 2026
  1.0
  All containers of shampoo, conditioner, Sosp Empty , Tv didn’t work , restaurant wasn’t open (no employee showed up!!!!!! Left for day ask at desk to bring towels and fill shampoo & conditioner, got back in evening and nothing done. TV still doesn’t work!!!!!! Stayed 4 nites tv never worked , nobody ever came in our room , never had Shampoo, conditioner or Body wash , it CRAZY and yet we paid fulll price without any services !!!!
• PC

  Patrick Comings

  Jun 11, 2026
  4.0
  Our original room had not been properly cleaned. There was animal hair on sheets when we pulled back the covers. The staff quickly reassigned a different room and we were completely satisfied.

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