The Peabody Memphis

Reviews

• SM

  Seth Messer

  1 day ago
  2.0
  Stayed on the 12th floor in the Peabody Club level for $899/night. Underwhelming at best. The room had mold in the bathroom, ordered a cheeseburger, a few desserts and a Ceasar salad ( came without dressing so basically lettuce and cheese) and the bill was $98. Grand total for one night was $1,269. If I am honest, spending that amount, I would expect more than just a remodeled bathroom and a simple room with a bed. Ive stayed at luxury hotels in Chicago and NY and yes The Peabody has a beautiful lobby but I wouldn't put the Peabody Club King room any higher than a $199 room at an IHG. The $98 price tag on the room service was a crime. They added gratuity in and I had to call down multiple times to even get someone to answer. I try not to bash businesses but sometimes you leave a place feeling like you got taken advantage of. To put in perspective - I've had one bedroom, two full bathrooms with a living room and a balcony looking over Manhattan for less than what this room was. 9.75% room sales tax 9% occupancy tax City tax 5% Valet $42 Upon checkout, I expressed that I was disappointed and how underwhelming the experience was and then the woman at the front desk sealed the deal by handing me someone else's receipt. Details matter when it comes to nice hotels. Go for the cheaper rooms here, their higher end ones arent worth it. Disappointing at best. They charge this much and can't even get the letters fixed on their sign.
• DK

  Dea Kush

  3 days ago
  2.0
  Unfortunately, I didn’t take any pictures because I was so grossed out by what we experienced. I had stayed at this hotel several times with my family and had always had a positive experience. However, our most recent stay was absolutely unacceptable. I don’t know if there has been a change in management, but we were given a room infested with cockroaches. It was honestly horrifying. On top of that, we saw two shiny black bugs running across the carpet that looked concerningly similar to bed bugs, although I cannot confirm what they were. We were told that the hotel was hosting a convention and that they could not move us to another room. As a result, I made the decision to leave and find another hotel because there was no way I was going to sleep in a room infested with cockroaches with my children. Eventually, the manager contacted me and offered to move us to another room. However, by that point, the damage had already been done. My children were frightened and worried about encountering more cockroaches, which made it impossible for us to feel comfortable or enjoy our stay. Unfortunately, the service issues continued. On the second day, after housekeeping serviced our new room, the beds were made, but the used towels were left scattered around the room. They were not collected, and our coffee cup was not replaced either. I am extremely disappointed with this experience, especially considering that this is a four-star hotel where rooms cost $300 or more per night. Cleanliness, proper housekeeping, and the ability to provide a safe and comfortable environment for guests should be basic expectations, not luxuries. It is particularly disappointing because we had stayed here multiple times before without any issues. Based on this experience, I would seriously reconsider staying here again. I hope management takes these concerns seriously and addresses them before other families have to go through the same thing.
• KF

  Kim Flanagan

  6 days ago
  1.0
  I would give this experience zero stars if that were an option. I reserved a room for three nights several months in advance for a work conference and prepaid more than $1,200. Due to flight delays completely outside of my control, I learned that I would not be able to arrive until the second day of my reservation. Knowing this could potentially cause an issue, I called the hotel the night before and specifically explained that I would be arriving one day late and asked that my reservation be held. I was assured that my late arrival had been noted on my reservation. Unfortunately, when I arrived the following day, I was informed by a manager, Elijah, that I had been marked as a no-show and that my room had been given away. I was then told there was nothing the hotel could do because I had booked through a third party. What was most disappointing was how the situation was handled. I had proactively contacted the hotel, had been assured my late arrival was documented, and had already prepaid more than $1,200. Yet I received no meaningful apology and no assistance locating another hotel. Because a conference was taking place and most nearby hotels were booked, I was fortunate to find another room, but at approximately $500 per night. I have since reached out to the Peabody about this experience and have not received a response. For a hotel that positions itself as a luxury property, I expected significantly better communication, accountability, and customer care. I would appreciate a response from the hotel's General Manager or senior management explaining how a prepaid reservation could be given away after I specifically called to protect it, and what the hotel intends to do to address the situation.
• JW

  Jarrett Wolf

  Oct 2, 2026
  1.0
  ⭐️ 1 Star One of the worst hotel experiences I have ever had My experience at The Peabody was absolutely unacceptable, especially for a business trip. While I was attending a work conference, I received a call from the hotel telling me that my reservation was over and that I was supposed to have checked out that day. The problem was that my confirmed reservation was through the following day. Rather than simply looking at the reservation documentation and resolving the issue, the hotel initially tried to blame my corporate travel agency. The travel agency immediately provided documentation showing that everything was in order and that my reservation was clearly through the following day. At that point, it became clear to me that this was a Peabody issue, not an issue with my travel agency. The situation became even more unbelievable because I was at a work conference when all of this was happening. I was told that my belongings could be removed from my room and put in the dump if the situation wasn’t resolved. Imagine being at an important business event and having to worry about whether a hotel is going to remove and potentially discard your personal belongings even though you have a confirmed reservation. Then came the runaround. I spoke with Angela, who told me everything had been worked out and that the situation was resolved. My corporate travel agency was given the same information. When I called back, however, Ashley gave me a completely different story. The interaction was also extremely rude and unprofessional. My travel agency was experiencing the same conflicting information from the hotel. Eventually, the hotel gave me my room, but then I was told they were going to have to “piss off another guest” to give me the room. That is an unbelievable thing to say to a guest who has a valid reservation. And somehow, the experience still wasn’t over. When I finally returned to my room, there were no towels, no soap, and basic amenities were missing. After everything I had already gone through just to have the hotel honor my reservation, I returned to a room that wasn’t even properly prepared. At that point, it genuinely felt like nobody cared. The entire experience demonstrated a shocking lack of communication, ownership, and basic hospitality. Instead of taking responsibility for the reservation issue, I was passed around, given conflicting answers, and initially told the problem was someone else’s fault. Even after the reservation was finally honored, the room wasn’t properly stocked. I have stayed at plenty of hotels over the years, and I understand that mistakes happen. What matters is how the hotel handles the mistake. In this case, I saw very little ownership and very little effort to make the situation right. The customer service was terrible, and the entire experience left me questioning whether the staff handling the situation had received adequate hospitality training. Nothing about the way this was handled felt like the level of service I would expect from a property of The Peabody’s reputation and price point. What concerns me even more is that this does not appear to be an isolated complaint. There are other reports of reservation problems and guests receiving conflicting information at this property. If management is seeing a pattern of these issues, it needs to be addressed. I was at The Peabody for work. I should have been focused on my conference—not fighting to prove that my reservation existed, worrying about my belongings being removed and discarded, getting different answers from different employees, dealing with a hotel attempting to blame my travel agency despite documentation to the contrary, and ultimately returning to a room without basic necessities. This was 100% a Peabody problem from my experience, and the way it was handled was completely unacceptable. I sincerely hope management reviews what happened and addresses the underlying customer-service and reservation-handling issues so other guests don’t have to go through the same experience.
• BI

  Back At It

  Sep 26, 2026
  5.0
  On my first night off exploring Memphis, I stumbled upon the Peabody Hotel, a hidden gem that caught my attention as I wandered through the city. My plan was to explore more of the city that day, and I did just that. One of the highlights of my visit was the Peabody Duck March, the hotel’s signature attraction. It was a free event, and let me tell you, it was incredible! The lobby buzzed with energy as hundreds of people gathered on both floors, eagerly anticipating the Duck Master’s performance and the ducks’ grand entrance down the aisle. The Peabody Duck March takes place daily at 11 a.m. and 5 p.m. in the hotel’s lobby. While the march itself is free, the hotel offers a $10 per person history tour immediately afterward, led by the Duckmaster. For a truly immersive experience, I highly recommend this tour. The ducks marching is awesome, and if you’re interested in exploring the hotel, this is the tour for you! The Duck Master guides the tour in an unscripted manner, which adds to the charm. Although I expected a larger group touring the hotel during the 11 a.m. march, I was pleasantly surprised to have only been on a tour with one other couple. $Tip worthy experience The Ducky Day Package allows you to become the Honorary Duckmaster for a day, starting at $699 per night. (This package didn’t interest me, but it could be worth considering.) The Peabody Hotel also boasts an impressive selection of delicious cakes, cheesecakes, and other baked goods. They even have a barista in the bakery who can cater to all your caffeine needs. For breakfast, I tried their famous Chicken and Waffles served with eggs. It was good, good service, but I wish the food experience had been more memorable. It was just hotel standard food. Overall, my visit to the Peabody Hotel was a pleasant experience. The Peabody Duck March was a highlight, and the hotel’s food and bakery were a nice touch. Try other places for breakfast food when in Memphis.

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