Holiday Inn Memphis-Downtown (Beale St.) by IHG

Reviews

• LK

  Larry Kime

  3 days ago
  2.0
  I had a reservation for a week. chose to spend only one night. key machine was broken, I had to wait for a key. no luggage carts. valet only $40+ a night. no access to the car once the valet has it. no microwave in room. still waiting to get to my room after 45 minutes.The first impression is msking me run away.
• BT

  brooks tate

  4 days ago
  1.0
  $200 a night, hot water takes 10 minutes to heat up. Bathroom/ ceiling had bad water damage, huge cockroach in our room, on the 7th floor... View was cool. Shower was dirty, forced valet parking. Would not stay again or recommend anyone to stay here
• BF

  Byron Frazier

  Oct 2, 2026
  1.0
  Had to change rooms a few times before we got one with a working A/C. Breakfast was COLD. Do not waste money on the food here. Wait staff was rude and the food was awful. Water leaked from the ceiling of the room we settled in. Housekeeping took our dirty towels and decided not to leave clean ones. For the money, there are better options in Memphis.
• WS

  Warren Smith

  Sep 30, 2026
  1.0
  Called front desk multiple times about not having heat (would not heat above 67 degrees with only flimsy sheet). No extra blankets in the room either, so I called requesting an extra blanket to be sent up (they never gave me one). Had to sleep in my clothes. No one did anything, neither did they follow up with me either. Bathroom had 3 tubes of body lotion but no soap. Coffee machine only had decaf pods, so I had to buy my own soap and coffee. The lack of responsiveness and follow up from this hotel was stunning to me. When I checked out this morning, no one asked me how my stay was and if they did I would have unloaded. I will make sure that employees from my company do not book here.
• SL

  Sonia Landry-Theriault

  Sep 22, 2026
  1.0
  I stayed at this hotel on September 10 while attending a customer event, and unfortunately, this was by far the most disappointing hotel experience I have had in a very long time. This is especially surprising because I have generally had very positive experiences at Holiday Inn properties and typically choose them with confidence. First, I want to recognize the staff. Everyone I interacted with was friendly, professional, and helpful. When I reported issues with my room, they agreed to move me immediately and without any hassle, which I appreciated. Unfortunately, the condition of the property itself left a lot to be desired. The lobby air conditioning was not working during a period of very hot weather, making common areas quite uncomfortable. My first room had multiple maintenance issues. There was a leak in the bathroom that left water all over the floor, the television was not working, and the telephone was out of service, which meant I could not even call the front desk from the room. While the replacement room was better, it was still extremely warm. Since it was a corner room during a heat wave, I can understand that may have contributed. The beds were comfortable, which was one of the few highlights of the stay. However, the most concerning issue occurred when I opened the curtains, which were being held together with tape. Behind them I found what appeared to be mouse droppings and dried urine residue. This was shocking and raised serious concerns about cleanliness and pest control. The hallways were also noticeably dirty and had a strong unpleasant odor throughout much of my stay. In addition, the bathroom sink was clogged and appeared to contain food debris, suggesting that housekeeping and maintenance standards are not being consistently maintained. To be fair, this appears to be an older property, and I understand that older hotels can face challenges. Still, basic cleanliness, room maintenance, and guest comfort should not suffer as a result. One final note: one of the elevators (the middle elevator) was not functioning properly during my stay, although it did appear to be repaired before I left. I sincerely hope management takes these comments as constructive feedback. The staff are doing their best and deserve credit for their professionalism, but the property itself is in need of significant maintenance, cleanliness improvements, and overall attention. Based on this experience, I would have difficulty recommending this location until those issues are addressed.

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