Holiday Inn Express & Suites Manchester-Conf Ctr(Tullahoma) by IHG

Reviews

• LY

  Linda Yost

  Sep 26, 2026
  2.0
  I had a critter crawling on me when I was sitting in the chair in my room. They say it wasn't bed bugs but no comment about the fact that there was a bug crawling on me. The cleaning crew needs to do a better job, especially on the bathroom floor.
• TB

  Tony Burke

  Sep 15, 2026
  5.0
  Excellent Hotel!
• AW

  Anthony Whaley

  Sep 3, 2026
  2.0
  The Staff were friendly. The hotel was overwhelming priced. It was not what one would expect. I have provided pictures to allow you to judge for yourself. I saw bugs, spider web, the bottom door was old looking, the hotel room is a bit outdated in certain areas of the room, the room entry door as you can see in the picture is way off centered and a lot of light is showing from the inside of the room. The bed was a bit firm for me. This will be a last resort for me if I am ever back in the area, sorry.
• UN

  Ultimate Fitness & Nutrition

  Sep 1, 2026
  5.0
  We travel for business. They treat us like second family! Thanks Rhonda and Heather and staff! Traveling is tough but you guys make it a lot easier. Donna and Darin
• LH

  Lake Country HomeWorx

  Aug 12, 2026
  1.0
  Very rude and unprofessional experience with the staff and management at this Holiday Inn. We were woken up around 8:00 a.m. by three employees being extremely loud and obnoxious near the laundry room. We are traveling with two dogs and had a long day of driving ahead of us, so I simply opened our door and asked if they could close the laundry room door to help keep the noise down. Instead of handling a very simple request professionally, one of the employees immediately became argumentative and started yelling that they could not close the door. When I asked to speak with a manager, the situation escalated even further, and she threatened to call the police. I went down to the front desk hoping to speak with management and resolve the situation. The employee told me her name was **Stephanie**, but when she spoke with the police, she identified herself as **Heather**. I have honestly never experienced this level of hostility from hotel staff over such a minor and reasonable request. The police officer who responded was actually very professional and kind. He told us to enjoy the rest of our trip, and I appreciated the way he handled the situation. I don't know if Heather was simply having a bad day, but there was absolutely no reason for a hotel employee to treat paying guests this way or escalate a simple noise complaint to the point of calling the police. We have stayed at many hotels while traveling and have never experienced anything like this. Hopefully management takes this seriously and addresses how guests are treated at this property. May God bless her heart.