Best Western Sevierville/Kodak Inn

Reviews

• WW

  WrenchMonkey93

  Oct 8, 2026
  2.0
  As a GM technician ive traveled alot for work.. typically they put me in a holiday inn... this stay was for a personal vacation and was my halfway point to south Carolina from Indiana. The rooms were honestly cleaner than alot of holiday inns ive stayed at.. however the gentleman that checked me in was very rude... during the whole check in he wouldnt look at me he was more worried about whatever the TV with the news was saying... I was really excited about having a balcony to enjoy my first night on vacation enjoying the night mountain air but that was not the case.... I would've asked to switch rooms but wasnt gonna dead with news cast McGee again... after all the news is no good for you anyways
• AR

  Anne R

  Oct 3, 2026
  1.0
  Attendant wasn't overly friendly. A little shady looking. Door outside had latch ripped out so anyone could come into the place. Beds were clean. Rust on doorway frame in bathroom. No counter space in bathroom or hooks to hang anything & the lighting was very dim. Had balcony which was decent. No plug near the coffee maker. Linens were clean. Floor appeared clean. Breakfast was free however it was the poorest one I've seen. Sad excuse. 6" plates to use and no napkins only a roll of brown paper towel. 2 of the ceiling tiles were nearly all brown saturated from a roof leak. Standing small plastic container to collect some. Water all over the floor with a sign that said "Wet Floor". Elderly folks were sitting nearby and were concerned about falling. Others were complaining about the situation as well.
• FA

  Frank Avis

  Sep 29, 2026
  2.0
  Stayed there last night. What a disappointment! We always stay at Best Westerns when available. When we checked in l could hardly understand the desk clerk. During the checking in process we were not offered the customary water bottles. We were told to avoid steps to park about half way down the building. As we entered this door I noticed that it could not be locked as were no door locks at all. The key card reader had also been destroyed. Some security. After entering our room we found there was no microwave oven and no light over on on the desk. I later walked around the lobby area and noticed that the three or so vinyl benches were in the lobby area in horrible disrepair. The vinyl was peeling and flaking off every one and the windows looked as if they had not been cleaned in weeks. There was a black Hundai auto parked in the first Hahdicap parking slot next to the main entrance, with no State Permit displayed. This morning I observed a day manager or owner again park the same vehicle, no State Permit again displayed, in this slot and both occupants entered the building and went to work. This is totally unacceptable and disrespectful of people with special needs. I will notify local law enforcement about this. To sum it up, if security and and cleanliness are important to you Do Not Stay Here!
• GG

  G_DUST

  Sep 25, 2026
  5.0
  I've been staying at this hotel on my driving trips between MI and FL. I make a point to stay here because the price and value of it is the best I've ever found in a hotel. I signed up for BW rewards in the app and only paid $64 for a king room with a forest view. This includes a huge breakfast like no other hotel I'd get at this price. The room is always very clean. Love the privacy of the view of the forest. The TV is DirecTV which can be a little spotty but it's OK. Shower soap are bars in packages and shampoo and lotion bottles. The shower gets hot quickly. The bed is clean and comfortable. The hallway outside my door very quiet. Indoor room entry. 3 floors. 2nd and 3rd floor are very quiet. There's an elevator. The breakfast has scrambled eggs, sausage, make your own waffles with toppings, bread for toast and jam, grits and oatmeal packages with hot water, 3 cereals and milk, yogurt, muffins in packages, bananas and apples, and OJ, apple juice, cranberry juice, and coffee. The breakfast is excellent. And there's also a pool which I haven't tried yet. And the staff is courteous. The lady who works at the breakfast helped me flip my waffle when I didn't know how lol. Just wanted to say I will return to this hotel every trip I make back to FL. Photo of the forest view out my window only for privacy.
• KM

  Kyra Mahato

  Sep 16, 2026
  4.0
  ***My mom booked this room for me to help me plan my trip. The pictures that she sent me of this place were absolutely gorgeous! We were utterly shocked at the price of the room for how stunning the rooms looked in the pictures! ***However, upon my arrival, I started to see why this hotel is priced on the lower side… the carpeting in the hallways need a shampoo, and the building itself needs some power washing. ***The room had the faux-wood floors that seem to be everywhere nowadays, which felt icky to walk on barefoot. I kept my shoes on the whole time I was here (except in bed, of course!). ***On that note, though, the room smelled AMAZING upon first smell! And during my initial inspection, I found that the toilet was clean at first sight and underneath. The shower was clean; the counters were completely clean. Absolutely NO sign of bed bugs during the bed inspection; HOWEVER, there was a used napkin under the mattress. So, I’d say for a fact that, except for sheet changes, the beds aren’t cleaned. ***The ottoman had a tear on the top of it. The chair, I didn’t sit in… like the hallways, the chair appeared to be needing a shampoo. As well as the curtains! I washed my hands after shutting the curtains because they had that “feel” to them — if you know what I mean… that stiff-from-thick-dust-and-lack-of-washing feel. ***There were two handicap parking spots at each entrance door, which I absolutely loved! I got a handicap spot both during check-in and near my room! And no one without a handicap placard/plate taking a spot — thank goodness, because, after all the driving I did, I was HURTIN’, hahaha!!! I needed my handicap spot! ***Check in was okay… the clerk was good at what he does! Not overly friendly, but definitely not rude. He mentioned that he was about to ask the two questions about my service dog, but my dog was already alerting me, to which I signaled to my dog that I acknowledged his alert. The clerk then chuckled and said, “never mind, he’s already doing his job!”, and we had a mini conversation about it. I mean… I get it! There’s a LOT of people now trying to pass off their VERY CLEARLY untrained dogs as service dogs, but I have never been asked before! Stores, hotels, streets… so, I don’t want to say that I was “offended” by his almost-questioning, but I mean… my dog was clearly exceptionally trained before even entering the door — “left. Right. Stay. Come. Ahead.” I feel like the two questions that the clerk was about to ask was just hindering my time to get to a resting state. ***Finally, during my dog’s potty times, I feel like the clientele at this hotel were… suspicious. Odd behavior from quite a few other hotel guests that I noticed. Not anything overtly “bad”, just… weird. One example: guy was sitting in his running car, already in a parking spot, in the back parking lot… soon as I walk by with my dog, he circles around and parks in a different parking spot. No luggage, no person coming to the car (like he was waiting), no moving closer to a door… just literally sat there for 10 minutes, and when I came near he was just like “let me move three parking spots over and get out now”. Like I say, not bad behavior, just off and odd, haha! But I keep my head on a swivel. I notice everything! ***Overall: I give this hotel stay a 7.5/10! It really does have its beautiful moments, like the fire pit outside of the pool area, with fresh watermelons growing beside it! I’m not kidding — in the outside gathering area, there were fresh watermelons growing… like I could just pluck one right off the vine during checkout, haha!! Truly, if this place got a deep clean, they could raise their prices more! It’s already beautiful; it’s just that that beauty is hiding under grime, that’s all! Then, if the price went up, the clientele would “go up”. Then those means would bring more upgrades! And so on, and so forth… Thank you for a good stay while I was in town! Oh!!! And I’m gonna hit that fireworks store before getting on the road! That’s another perk! Diwali is coming up soon! ;D

Frequently Asked Questions About Best Western Sevierville/Kodak Inn