Holiday Inn Knoxville N - Merchant Drive by IHG

Reviews

• SF

  Shayne Frazier

  Aug 27, 2026
  5.0
  We were late checking in due to traffic, but the lady at the front desk was an absolute delight! She let us have the late check-out option, and was the sweetest woman from start to finish of our check-in! She made our entire experience a super positive one, even at 1am.
• KH

  Kim Huffman

  Aug 23, 2026
  5.0
  I was in town for a concert & just stayed the night. I highly recommend it. It's affordable & nice. I didn't walk around & check it out. I can't speak for the breakfast, Cracker Barrel was calling my name. Breakfast smelt wonderful as I walked through the lobby. Only thing I would change is the height of the bed. Am 5'6" & to sit down I could get only 1 butt cheek on the bed. I was holding myself on by the knee laying on the bed. Someone shorter would have a hard time. If someone was 2 inches shorter, they couldn't get in the bed by theirself. What I want to know is how the thermostat changed while I was gone. Am a very hot natured person. I had turned the thermostat down to 68. The afternoon sun was shinning in & the drapes only shut so far. At home I sleep with not only the ac but the ceiling & floor fan. I left the room around 4pm & returned around 11 pm. Upon returning to the room, the room was warm. I checked the thermostat & it was sitting on 72. How did it get changed? I sit it back on 68 & went to bed. I woke up sweating, but the thermostat was still on 68 & stayed that way till I left & moved it back to 72.
• MC

  Mandee Christensen

  Aug 18, 2026
  1.0
  Terrible experience. I drove over 6 hours back to Knoxville specifically for my military relocation and to get my belongings moved out. I had a reservation at this hotel, but when I arrived, I was told I couldn’t check in because my driver’s license still shows my old Knoxville address and apparently they have a local guest policy. I completely understand that hotels have policies, but the way this was handled was unacceptable. I explained that I no longer live in Knoxville and that I was there specifically because of my military move, but the front desk was completely unhelpful. To make matters worse, the employee literally hung up on me mid-sentence while I was trying to explain the situation. It was after 11 PM after driving for more than 6 hours, and I was left scrambling to find somewhere else to stay. Policies are one thing, but basic customer service and professionalism should still exist. I would not recommend this hotel, especially if you’re traveling for military relocation and need any flexibility or assistance.
• JH

  Joseph Hutzulak

  Aug 10, 2026
  5.0
  Perfect friendly stop right near interstate exit
• AA

  Austin Gore (Agore97)

  Jul 23, 2026
  4.0
  Clean hotel, restaurant and bartender was super nice.

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