Best Western Plus Strawberry Inn & Suites

Reviews

• NG

  Nathan Gabler

  3 days ago
  4.0
  Clean and friendly staff
• KM

  kim moore

  Sep 28, 2026
  1.0
  I'm usually easygoing and can roll with the punches, but this stay tested my patience from the moment we arrived. We checked in at 3:45 p.m., well after the hotel's advertised 3:00 p.m. check-in time, and were assigned a room that was unclean, smelled strongly of marijuana, and had the door standing open. After returning to the front desk, we were given a second room on another floor that smelled like it had been used for smoking for months, despite the property being non-smoking. A third room was also unclean. At that point, I asked how a hotel could not know which rooms were ready. The front desk employee blamed a housekeeping worker who "never answers his phone" and often disappears for hours. Rather than taking responsibility, she told him to clean a room for us while we waited in the lobby for 30 to 40 minutes. What made the situation worse was the employee's complete lack of concern. She openly admitted she didn't know when the room would be ready, then stepped outside for a cigarette. Eventually, the housekeeper called to say the room was ready. While the room was acceptable, I was exhausted from the ordeal and simply wanted to settle in. The entire property appeared poorly managed. Housekeeping staff wore no uniforms or name tags, many guest room doors on the second and third floors were standing open and awaiting cleaning, and the hallways smelled of marijuana. The front desk employee acted as though this level of dysfunction was normal. The hotel was reportedly sold out because of the Tennessee vs. Texas football game, but that is no excuse for having so many rooms unprepared after check-in time. When we left for a concert around 6:00 p.m., at least six other groups were still being told their rooms were not ready. Had there been another hotel available within a reasonable distance, I would have requested a refund and left immediately. This was, without question, the worst hotel experience I've ever had, and I will never stay at this property again. I don't know who owns this particular hotel, but maybe they shouldn't
• JB

  Joe Burchfield

  Sep 22, 2026
  5.0
  Staff is one of the best
• HJ

  Holly Jarboe

  Sep 3, 2026
  5.0
  I cannot speak enough good things about Laura, Lynn and David! I had a very challenging trip from Charleston SC to Indianpaolis, IN and stopped here to sleep half way. They went above and beyond in customer service to help me in a predicament io had. I have not experienced this level of customer service in a very long time, esp from a hotel. I am very grateful. The room was clean and while it could be updated in a few areas, it was very clean, well-stocked and provided everything I needed. Note to future guests - just book on the website. I made the mistake of booking through Expedia and lost $100 due to their refusal to help me with a booking mistake. Its not worth it if you have issues when the hotel can take care of it right away for you.
• NJ

  Nadine Jones

  Sep 2, 2026
  5.0
  David was best customer service, the breakfast was good ,clean rooms, diffently will be back

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