Best Western Plus Strawberry Inn & Suites

Reviews

• SH

  Sarah Hair

  May 6, 2026
  1.0
  I experienced a severe electrical shock due to a lamp with exposed wiring at the switch. The front desk agent was very nonchalant and I had to push for him to write an incident report. I was told that the one manager they have is only there Monday-Friday, and she would call me. I called Monday afternoon to speak with her and she was not in, but I was told she’d call me the next day. It’s now Wednesday and I’ve not heard back. I’ve submitted complaints online/email to their customer service and am still waiting to hear back, will be calling corporate today. Additionally the water was barely lukewarm and hotel under construction which was not disclosed prior to check in. I am appalled by the lack of communication from the manager and will never be staying at a best western again due to this experience. Update: two weeks later and I’m finally getting an answer from the customer service. The manager refuses to refund us for our stay. When I had finally gotten a hold of her, she was very rude and said “ OK, so did you have to go to the hospital or something??” then when I explained that shouldn’t matter, the point was there was a lamp with exposed wiring inside of our room and it shocked me, she interrupted me with saying “ I have a line of people waiting to check in, I’ll have to try to call you back later.” Mind you, this was at 8:30 in the morning and people don’t check-in typically until the afternoon. I’m surprised that with this economy and so many businesses having to close stores, that they would risk having bad publicity for something that’s clearly their fault and should never have happened. But I guess that one night charge means more to them than this story getting out online and making people change their minds about ever staying with best western, or possibly facing a lawsuit 🤷🏻‍♀️
• RF

  R Fish

  Apr 24, 2026
  5.0
  Me and my wife stay in eight different hotels on our trip from Oklahoma, Arkansas, Tennessee, Kentucky to Missouri back Oklahoma and was the best of all,Jacob took was wonderful he took care of all our needs
• WP

  William Pollock

  Apr 1, 2026
  5.0
  Fast check in and clean hotel. Toilet was slow flush and required multiple flushes to complete but room was well stocked and everything else was clean and worked well. Staff was very friendly and breakfast was always clean, ample, and ready.
• KP

  Kim Patrick

  Mar 15, 2026
  5.0
  Thank you for a great stay. Staff was so nice and accommodating. The breakfast was great!
• CS

  Cristina Soto

  Feb 24, 2026
  4.0
  We stayed one night at this hotel in the King room with the jacuzzi. The room was very clean, including the jacuzzi and it smelled fresh. Lynn at the front desk was very helpful and friendly. There was a full breakfast from 6 to 9 that included hot food such as eggs, sausage, biscuits and gravy, etc. Also included small items like pastries. Hotel is in the process of being updated, especially in the lobby area. It is a great value for the money, in my opinion. Free parking and free wifi as well. It's very quiet and a good place to stop right off the interstate on the way to Gatlinburg area. Has many fast food restaurants around the area and sit down restaurants. We will definitely be back.

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