SureStay Plus by Best Western Jackson

Reviews

• BM

  brittany manley

  2 days ago
  1.0
  One of the most disturbing hotels we have attempted to stay at. The management has no customer service skills. The pool is not up and running so don’t waste your time they won’t give you have partial refund for that. And if you want to shower in moldy bathrooms then this is the place to be. We were given 2 room options and both were nasty, one smelled of smoke and cigarettes cause of the people outside smoking right next to our door and it has no trim at the bottom so it was just coming into our room. (See photo) and then our second room the shower had good and material falling apart around the tub. You could see mold, rust and water sitting on the trimming of tub. Plus stuff all along the floors that was not clean I had a 8m old and. 3 year old with me that couldn’t use the room or bathroom with how nasty it was.
• LL

  Lynn

  3 days ago
  2.0
  The checkin guy was nice, it was cheap and the beds were comfortable. Beyond that, not much else was good. The toilet was clogged, cleanliness of the bed sheets was suspect, black mold in the bathroom. I’d pay the extra 20 bucks and stay in a nicer place.
• AA

  Ashley A

  Jul 2, 2026
  2.0
  sink and bathroom had mold growing and were dirty. Pool was completely green, pet area overgrown and smelt terrible, ac was so loud you couldn’t sleep when it turned on. 3rd year staying here, unfortunately every time it gets worse, the front desk staff is always so nice and beds are clean and comfy but we unfortunately won’t be back.
• CR

  Candace Redden

  Jul 2, 2026
  1.0
  People at desk were rude. So we didn't stay.
• YA

  Yolanda Adcock

  Jun 10, 2026
  4.0
  Clean pleasent the 1st of MANY hotels where their pool was working AND open to use. Last 5 of the hotel from Arkansas to Jackson TN never had pool open to enjoy. Rooms clean bathroom clean. Not bad for price.

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