Westgate Smoky Mountain Resort & Water Park

Reviews

• KP

  Kellie Putman

  today
  1.0
  One star is a generous rating. My mother is an owner as well as an elderly woman with mobility issues. So, this year, they decided to assign cabin 78 to her, which is on a steep hill. The cabin is in poor condition, with the timer on the fire place broken, several lights flickering, outlets not working, and the jetted tub not installed correctly. The traffic noise is horrible. At 5:30am, the Westgate truck that delivers towels to the rooms backed up the hill, beeping the whole time. The cleaning staff slammed every door beside us for hours and the construction crew's constant noise makes it hard to enjoy the porch. I would address all of the concerns with our concierge, but we don't know who that person is. We never received a welcome text. We never received any follow ups about what we need, like more towels, and we have not had a pleasant stay. My mother has been a owner for 20 years, and she feels that Westgate only wants to upgrade and get more money from her. They no longer care about her because she does not wish to upgrade her package. She pays those outrageous maintenance fees every year, and she is not get the service she is paying for.
• JB

  jeni Baez

  Oct 7, 2026
  1.0
  ⭐️ Extremely Disappointing Experience — I Do NOT Recommend Westgate Resort My experience with Westgate Resort in Tennessee was absolutely unacceptable and one of the most disappointing experiences I have ever had with a resort. We were given one price for our room, and then the price changed afterward. That was extremely frustrating and made us feel like we were not being treated honestly or fairly. On top of that, the tour we were promised was canceled, which completely changed the experience we were expecting. Then, to make matters worse, we were given one of the worst rooms at the resort. After everything we were told and everything we expected from Westgate, the room and overall treatment were completely unacceptable. What bothered me the most was the lack of customer service and the way our concerns were handled. We were paying customers and deserved to be treated with respect, honesty, and professionalism. Instead, we left feeling extremely disappointed and poorly treated. I absolutely do NOT recommend Westgate Resort to anyone. Based on my personal experience, I would strongly advise others to think twice before booking here. I expected much better from a resort of this size, and unfortunately, this experience was nothing like what was promised to us.
• EL

  Eric Levin

  Oct 1, 2026
  3.0
  We came to visit friends staying in thr place they "own", although there was mandatory meeting for an upsell, a catered dinner of gradeschool quality burgers, wet burnt hotdogs, and bags of chips...this owners dinner was well advertised. The pools are pretty much like any other apartment complex, as this resort is pretty much just an apartment stay with extra steps. I also found it weird that as owners, they dont actually get the same room each time so not really owning beyond name only, yet if they wanted to stay at another resort location they'd get charged a transfer fee. In closing, I guess if you worked your whole life to buy a home and all the trappings of the American Dream then why not go vacation at a apartment complex with mandatory meetings and bad food! Neat!
• KK

  Kiahna Kessler

  Sep 28, 2026
  2.0
  This was our first time visiting Tennessee. Over all, our stay here was not the best. When we first initially arrived, my one year old walked right in the room, opened a lower cabinet in the room and got ahold of 2 steak knives!!! Why were their knives in babies level? Also, we were put into a room on the first level behind elevators. We drove 10 hours with 2 kids to see a view, not a stone wall and elevator traffic. I called daily to get our room changed and had to pay an extra almost $500. The rooms were not very clean, we were given 1 towel initially for a family of 4. Most of the staff was really nice-especially Robert Frazier and all of the trolley staff. But when it came to the room and the time share, the staff was not accommodating. We made it clear from the beginning we were not interested in buying a time share & we had dinner reservations, but they kept pushing. They didn’t seem to care they were holding up our day and our baby was really getting fussy and tired. Our 90 min presentation turned into almost 3 hours. We only had a small amount of time to spend here as a family, and we spent most of our day going back and forth with the concierge over the time share-especially the manager. It seems like this staff does not like to hear the word “no”. They kept arguing and holding us up. Over all, if my experience was a little better we would consider a time share, but I don’t think we will even come back to this resort. It really put a bad taste in our mouths for this whole area in general. Seems like it’s very money hungry and so over populated it ruins the beauty of the area. Lots of people, lots of $$$. Very disappointed as this was our anniversary and my birthday trip. Seems as if our trip was full of dissatisfaction and disappointment. It is a beautiful area/resort and nicely located but don’t think we will be coming back.
• MD

  Mark Dressler

  Sep 21, 2026
  4.0
  We love staying at the Westgate resort and water park in Gatlinburg. I cannot give them a 5 star review because when we went this time we were told we are not allowed to use the water park without paying an additional fee for each day we wanted admission. We booked through II and were told at booking we had all the privileges of the owners who traded the weeks in. We have never had this problem before so I don't know if this is a new policy or if someone at the park just didn't know the rules and told us wrong. Still, I will be much more careful in the future before I book with Westgate again. We booked 3 premium one bdrm and had 10 in our group. The rooms are always great but the furniture was showing wear and tear. We had two bear sightings while there, very smart creatures, it was interesting to see them open the "bear proof" latches on the trash cans, something I had difficulty with, but the bears just opened the doors like it was a natural thing. The service is just what you would expect from gold crown resort, I especially like the tram service throughout the resort so you can walk to where you want to go without walking too far (this resort is built on a mountain side and a walk from the water park to the room could take 1/2 an hour). The restaurant is first class, but you can eat there even if you are staying in another location.

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