SureStay Plus by Best Western Gatlinburg

Reviews

• GP

  gregg palombo

  1 day ago
  4.0
  An older hotel that is a close walk to the downtown section. The room was clean and nice.
• KL

  Kristen Lowe

  Jun 26, 2026
  1.0
  I’m frankly appalled by the filthiness of the room and the treatment of manager Devon when I asked for a refund. I found two long hairs, a pubic hair, and crumbs in the sheets. The bedding had stains. The sitting chair was covered in stains. We didn’t stay there. When I called she was nasty with me. She told me “I’ll tell you what I usually tell people. If you’re gonna be that picky, then maybe you shouldn’t choose a moderate to lower price hotel. It was like one hair and a couple crumbs. He could have easily just changed the sheets and he said you weren’t havin none of that.” I said I didn’t trust the cleanliness level, and that it’s reasonable not to want to find pubic hair and dirty sheets and it’s disgusting. She said “you’re throwing around words like nasty and disgusting, and that’s why I’m not gonna” (give me the refund.) I asked for the owners number and she laughed and said, “you’re not getting that.” I am honestly just shocked. Beware.
• JB

  Joey Brown

  Jun 24, 2026
  2.0
  Paid extra for a room with a balcony. Just to find out that all rooms have a balcony. Rooms were not very clean. Shower head was laying in the sink. Beds were very uncomfortable. But the staff was very friendly. When you sat on balcony you was staring face to face with the visitors at the Hotel straight across river. I'd steer clear of this place. Pay a little more for the hotels up the river.
• RR

  Rayann

  Jun 15, 2026
  1.0
  We got the king room with sofa bed for 4 nights, it was a really nice sized room. However, the windows leaked and it definitely needed some updates. The check-in went smooth, the front desk lady was nice and helpful. The rest of the staff, especially maintenance, were awful. The top pool ladder step was incredibly loose, one of our party tried to tell who we thought was Maintenance, he claimed "he didn't work here", later found out he WAS the maintenance employee. On our last day we were told by another guest that they found human poop in the pool, and the hotel did not close it right away to properly clean it. Also we asked for towels from Housekeeping and never got them. This would be a nice hotel if they could get competent staffing and fix the windows.
• SP

  Stephanie Piggott

  Jun 11, 2026
  4.0
  Booked the queen suite and it is great so far. Room is clean and comfortable. The only thing I do not like is the balcony that over looks the creek does not have a child safety lock but just a standard lock. I made sure the door was locked and went to unpack to find out my 3 year can easily reach and undo the lock. I nearly died of a heart attack when I saw her through the window alone on the balcony. There needs to be a safety lock at the top of the door like the main entrance has. Now im stacking chairs in front and paranoid each night.

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