Hotel Indigo Gatlinburg by IHG

Reviews

• SS

  Steve Schlemmer

  1 day ago
  2.0
  Nice place but not nice stay for me and wife we got there July 5 the guy checked us in didn’t tell us anything left us no info didn’t give us our free breakfast vouchers didn’t tell us you also got 4 $ 10 crefits to use on Wednesday went to swim pool was cloudy couldn’t see your hands due to no chlorine and the ph was way off I know because I have pool and hot tub and have had professionals tell me how maintain the chemicals lost whole day swimming same Wednesday lady at front desk blamed rain lol finally I told her no chlorine smell at all in water means the ph is way off also and bacteria wife got urinary Tract infection due to ph throwing female ph off and the bacteria had to go urgent care .Then they used our same bed sheets just made bed had sleep in dirty covers I had go get towels 3 days in tow and toilet paper Wednesday night told gal she did give us 60.00 credit for the 30.00 a day to pay for our breakfast upstairs didn’t even touch our loss told them wanted talk to manager Thursday at checkout at 10 am she wasn’t the are told she call me back never did going on Saturday now waiting to see if they make it right we went to swim and relax lost 2 full days swimming got a 250,00 urgent care bill due to wife getting in bacteria pool Tuesday before we noticed too late numerous people complaining about the pool lady told me maintenance guy it shocked with chlorine Wednesday night kinda late should always have chorine I know any commercial pool in my state has to have a chemical sample daily at local health department if chemicals aren’t right they can’t open pool that day anyhow probably never go back cost us almost 900.00 for 4 nights nowhere worth that I’ve stayed better for half the money further downtown not to mention the 20.00 day resort fee they throw it insane they owe us something back for ruining our vacation thinking about filing a complain with Expedia and credit card company way overpriced wanted a nice vacation but turned out didn’t get it had set in room couldn’t enjoy pool keep cool might also check with local health dept about the pool testing to protect future guest from infections due to ph being off and no chlorine to kill germs and bacteria if pools got chemicals right should smell chlorine as soon as you hit the door going out to pool
• IM

  Isaree Miller

  Jul 4, 2026
  5.0
  Newer hotel located right off the Parkway in Gatlinburg. Walking distance to everything! The front desk were super friendly & very helpful. Our room was clean and pretty spacious, bathroom is very clean. Enjoyed the roof top bar with music. Bartenders were fast & friendly. Highly recommend this hotel for couples or family.
• LJ

  Leonard Fields jr

  Jun 29, 2026
  5.0
  Steven at the Indigo Hotel in Gatlinburg provided outstanding customer service. We had a minor issue with the air conditioning, and he went above and beyond to make sure it was taken care of quickly and professionally. His friendly attitude, prompt response, and genuine concern for our comfort made all the difference. It’s refreshing to see someone who truly cares about providing an exceptional guest experience. Thank you, Steven, for your excellent service—we truly appreciate it and highly recommend this hotel!Steven at the Indigo Hotel in Gatlinburg provided outstanding customer service. We had a minor issue with the air conditioning, and he went above and beyond to make sure it was taken care of quickly and professionally. His friendly attitude, prompt response, and genuine concern for our comfort made all the difference. It’s refreshing to see someone who truly cares about providing an exceptional guest experience. Thank you, Steven, for your excellent service—we truly appreciate it and highly recommend this hotel!Staff and Steven from maintenance are very good peop
• AM

  Austin Moore

  Jun 24, 2026
  5.0
  I had a great two-night stay at this hotel with my family! The rooms were spacious and comfortable, with the windows providing wonderful views of Gatlinburg in addition to the mountains. The rooftop experience was like a dream - delicious food and breathtaking mountain views! One thing to note about this hotel is that your room key is needed in order to access higher floors on the elevator, so do not lose it.
• GP

  Gaagle Plas

  Jun 14, 2026
  5.0
  Great place to stay while visiting Gatlinburg. Location is pretty much at on end of the main area so you can walk from one end to the other, cross the street and return getting to see what Gatlinburg has to offer (at least in town, there's obviously more but a lot of shops are along this street). The room itself was spacious enough for the three of us (two adults and an eleven year old). I really liked the latte, we asked not to have housekeeping using the door handle notice so the front desk got to know me as I was down there each day asking for more of the coffee and the latte creamer they have for the rooms. The beds are comfortable. The bathroom has a sliding barn door with a tab that pops out to "lock" it for privacy although there is still a narrow gap obviously since it's a sliding door and cannot completely rest against the wall. The shades are controlled by buttons on the wall to lift or close. I did have to verify charges as they put a temporary room incidental charge that later gets refunded. They'll give you a parking slip to place in your car, parking in Gatlinburg usually costs but parking here is included as part of the $20 resort fee which also includes a $10 credit per night for the restaurant (you can use only two at a time). We only used two of our three for breakfast the last day we were there which gave us a free breakfast as my son had a waffle and I took the yogurt parfait to go. We also use the laundry room and you need to download an app to pay. The app also tracks the time for you so you'll get a notification when laundry is close to being done. Just be aware if you pause a machine to check, add or remove anything, the timer is still running. The pool was also a nice relaxing area and wish we had more time to use it. It was interesting to be told not to leave food items in your vehicle to keep from having a bear break into it. You can park outside or "under" the hotel for parking with an elevator access to bring in/out luggage. You will need a room card to access the elevators although I cannot remember if you need it for the top floor where the restaurant is located. There is also a lift in the entrance for wheelchair access.

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