Holiday Inn Clarksville Northeast by IHG

Reviews

• LO

  Lucas Altemeyer De Oliveira

  1 day ago
  1.0
  Very Disappointing Experience: Serious Parking Lot Security Concerns I am writing this review not only to express my frustration and disappointment, but also to warn future guests about what happened during my stay at the Holiday Inn in Clarksville, Tennessee. On Sunday, October 11, 2026, at approximately 6:10 AM, I discovered that my vehicle had been broken into while parked in the hotel’s parking lot. My rear passenger-side window was shattered, and personal belongings were stolen. As the picture shows I wasn’t parked too far away from the main door. Unfortunately, my vehicle was not the only one affected. Based on the information I received, approximately nine other vehicles were also targeted that morning. Between the damage to my vehicle, stolen belongings, and other related expenses, my financial is something near 1k . I filed a police report and had to deal with the repairs, expenses, inconvenience, and stress that followed - MY TIME was gone (the most valuable thing we have). What makes this situation particularly disappointing is that I was informed there were no security cameras covering the parking area where the incident occurred. As a paying guest, I believe it is reasonable to expect adequate security measures, especially in an area where guests leave their vehicles overnight. I want to make one thing absolutely clear: the hotel employees were wonderful. The staff members I interacted with were compassionate, respectful, and genuinely helpful. They did everything they could within their authority to assist me during a very stressful situation. I sincerely appreciate their kindness and professionalism. My disappointment is directed toward the hotel’s management and corporate response, not the employees. The compensation offered was one complimentary night at the hotel. Although I appreciate the gesture, I personally find it inadequate considering the extent of my losses and the circumstances surrounding this incident. I understand that criminal activity can happen anywhere and that a hotel cannot guarantee that every vehicle will be protected from theft or vandalism. However, I believe businesses should take reasonable precautions to protect their guests and respond meaningfully when serious incidents occur on their property. A free night does not replace stolen belongings, repair a damaged vehicle, or restore a guest’s peace of mind. I am sharing my experience so future guests can make informed decisions. If you choose to stay here, please be aware of what happened, avoid leaving valuables in your vehicle, and consider asking management about parking lot surveillance and security measures. I sincerely hope the hotel’s ownership and management take this incident seriously, review their security procedures, and consider improvements to help prevent similar situations. Again, my gratitude goes to the employees who treated me with kindness. They deserve recognition. Unfortunately, their excellent customer service does not erase my disappointment with the overall experience and the response from the company.
• KD

  Kaytie Dilbeck

  1 day ago
  2.0
  I was quite disappointed with this stay. It was the worst hotel of our trip. The first room was filled with trash. So we had to request a new room. The new one had a weird order, a used wash cloth hanging on the shower curtain rod, trash in spaces between the bed and night stand. The staff was nice while checking in, but checking out was mid...she didn't care to ask how the stay was or anything. In addition, the bed was like sleeping on rocks.
• AD

  Amber DeForest

  4 days ago
  2.0
  Be weary of this place, not only where the rooms stained mysterious colors on floors and walls, but we had 10 cars broken into from our group we were saying for a military retirement party. Someone knew there were gifts possibly in somebody’s car and they were going to steal them. Could’ve been insider information you just never know. Stay somewhere else.
• KD

  kayayayayay d

  Oct 1, 2026
  1.0
  service was absolutely horrible!!! we checked in THIS morning and got kicked out of our hotel room we paid 127$ for the same morning, nobody informed us that we would have to leave if we checked in at 1am. the paper says we checked in 9/30 when we got to the hotel at 10/1 1:34 AM the front office laides are no help at all and did not help us get a refund, nor did they help to atleast give us a portial refund?? its honestly crazy how we weren't informed about this and had only been here for 6 hours? we didn't even sleep yet! do NOT go here!
• CM

  Claudia Mikicich

  Sep 27, 2026
  4.0
  I stayed here twice on my drive to & from Florida. The first night I stopped was on the way down & it was wonderful. Friendly and helpful staff. Room was nice. People do tailgate and smoke outside but it didn't impact my room. The pool was a little chilly. Breakfast in the AM was fabulous. Real food. The second time on the way back north staff was not as friendly. The restaurant was closed on Sunday. My room had a live bug in the toilet & I asked for a different room. The clerk seemed annoyed and said bugs come in, it's that time of year. It was the third floor and windows don't open. I did get a new room which was fine. There was some hair on the shower wall though. The main thing was the two blinking lights on the smoke detector. They were so bright and annoying. It lit up the whole room and went directly over the bed from the side so I could not situate away from it. Hardly slept a wink because of that. I know smoke detectors are necessary but do they have to be a lighthouse beacon? 😆 I couldn't cover it because it was up too high. Breakfast in the morning was good. Fresh fruit & juice was great along with real eggs & real potatoes and plenty of other choices. Good coffee too. I would stay again although a little pricey but it was a newer hotel & because of that I feel more clean than most hotels are. Felt completely safe as a solo traveler. Fair warning do not go to the cracker barrel it's horrid!