At check-in, they were having trouble getting the key cards to work properly. We later found out it was actually a widespread issue throughout the hotel. The ladies at the front desk were great, though, and did everything they could to help. Overall, we had a great stay and would definitely stay at the DoubleTree again.
When I went to the Harvest cafe for breakfast Monday morning 9/28, young male staff member who took my order for omelet was very sarcastic "wow that's a lot of cheese lol", I told him twice, emphatically, no onion, and guess what, the omelet came out full of onion pieces. also he did not know if the menu posted at cafe entrance (roasted chicken, catfish etc) was for lunch or dinner.
KT
Katie Titus
Sep 18, 2026
Surprisingly nice place with great river views on the 6th+ floors. Huge rooms. They gave treats like cookies and Poppin in the City popcorn. Kitchenette with mini fridge, sink, extra storage, island, microwave, and coffee maker. Huge bedroom with plenty of clothes storage. Large tiled shower.
Great stay room was good just had loud ac but they identified it and im sure it will be fixed. Shout out to front desk staff they were great. Leah at the breakfast buffet I had to give props she delt with large loud group of 30plus she was calm made sure to address ghe rest of the customers to include touching base with me. Hotel is located close to many good restaurants its clean and has amazing overall customer service.
AR
Andrea Remaklus
Sep 16, 2026
I rented a room tonight through the Hilton app. As a Hilton Honors member. We get here to be told that they don’t have the king size room we reserved. That all they have is a queen. That this would not come with a discount it just is what it is. That Hilton does that to make sure they sell out. Look on Hilton and multiple other websites. Still showing king rooms. When the only response is a shrug and you can have a worse room for the same price but you’re still advertising it available. Not a great look.