DoubleTree by Hilton Clarksville Riverview

Reviews

• DC

  DEREK COVERDALE

  1 day ago
  5.0
  This place was amazing. Family and I will definitely be coming back.
• TA

  Toniah Anderson

  4 days ago
  5.0
  I had an amazing time staying at the Double Tree by Hilton Clarksville Riverview Hotel. I had an event downstairs in the Cypress event room and the staff were amazing! They were so nice and accommodating and went out of their way to assist us. I then stayed the night in one of the rooms. The front desk staff were very welcoming and kind! The room was also very clean and nice!
• MT

  Madison Thrower

  Aug 16, 2026
  2.0
  our room was quite literally falling apart. the blinds wouldn’t close bc one side was stuck, the shower barely got hot, the bedside table was broken and leaning so my water bottle kept falling off, and our tv was crooked. the room service isn’t actually room service bc you have to go to the bar to get it yourself. also breakfast is NOT complimentary and there’s nothing that tells you this besides a small sign in the elevator. there’s no sign outside the breakfast room and the employees won’t tell you until AFTER you get food and are about to sit down and eat. it’ll also cost you you’re entire bloodline. i’ve been to tons of hiltons and doubletrees and have never experienced one like this lmao
• JM

  Jason Mann

  Aug 15, 2026
  2.0
  The fact that I was provided a parking permit and there was no where to park around, nor at the hotel was discouraging. Then when we parked down the street, we didnt have enough time to go to Arapaap for dinner before the Arena Football Championship. It started raining and I was worried about being towed, so I drove downtown and parked in paid parking. Walked back to hotel in the rain. Went to room and changed. Came downstairs and stood at podium for resturant. Many hotel/bar staff walked past us and made eye contact, no one spoke to us nor offered to seat us. The bar was full, so we left. We missed the game, had a late dinner downtown, and decided to stay in the room since it was too late to cancel reservations. Not the best experience. 3/10 probably wont stay here again.
• LL

  Live Life

  Aug 6, 2026
  1.0
  We stayed at this hotel for a 10U softball tournament with our team. Between our 12 families and several other teams staying at the hotel, they had a lot of business that weekend. Our stay started with an issue when the air conditioner in our first room wasn't working. To the hotel's credit, they moved us to another room quickly, and we appreciated how fast they handled it. Several other families in our group also had problems with their mini refrigerators not cooling properly. The breakfast was another disappointment. At $26 per person, it was far too expensive for what was offered. Had we known the price beforehand, we would have skipped it entirely. The biggest issue, however, was our experience with the restaurant owner. Before ordering Olive Garden for the team, we asked the hotel staff if it was okay for everyone to eat together in the lobby, and we were told it was we stayedin the lobby area with the food. Despite that, the restaurant owner confronted several parents in an aggressive and confrontational manner. He also approached one of our female coaches in a way that made parents feel the need to step in. The owners complaint was that we were "taking business away" from the restaurant. I guess, by that logic, guests aren't allowed to order door dash food and eat it in the hotel. His attitude and the way he handled the situation were completely unprofessional. In the end, he hurt his own business. After the way we were treated, none of our group spent any money at the restaurant for the remaining two nights of our stay. That lost business was the direct result of how he chose to handle the situation. What was most concerning was seeing him taking photos of our 10-year-old girls while they were waiting by the elevator. When I questioned why he was photographing children and asked him to stop, he responded that he could do whatever he wanted because it was a public place. Regardless of the legalities, it made our families extremely uncomfortable and was completely inappropriate. Because of that interaction alone, none of our families plan to stay at this hotel again. This was our third consecutive year staying here, and unfortunately it will be our last. We have always enjoyed staying at Hilton properties, but this experience left such a negative impression that I hope hotel management and Hilton take a serious look at how situations like this are handled and whether this reflects the level of hospitality guests should expect. After Hilton's response, I'm even more disappointed by the lack of concern for what actually happened. Instead of addressing the issues we experienced, they chose to blame our group for the actions of the restaurant owner. We have plenty of witnesses outside of our own families who can confirm what took place. At no point did any hotel employee tell us there was a noise issue. If someone had, we would have immediately addressed it. We were also not the only team staying at the hotel, so we cannot be held responsible for the actions of every guest. The restaurant owner's complaint wasn't about noise—it was that our team families had food together in the common lobby area. We even asked if there was a larger meeting room we could use, and told the hotel we were willing to pay for it, but we were told none was available. Based on our experience, if you're traveling with a large group or sports team, I would not recommend staying here. We did not feel welcome. If your group plans to gather in the lobby or common areas to talk or spend time together, be aware that it may not be appreciated, even when you're respectful.