Holiday Inn Express & Suites Chattanooga Downtown by IHG

Reviews

• DB

  Desiree Bailey

  May 10, 2026
  4.0
  We had a great experience at this hotel! The rooms were spacious and beautifully decorated, and the pool was big and clean. We didn’t like how we had to pay for parking but the front desk staff was amazing and very accommodating!
• KS

  Koba Solashvili

  May 9, 2026
  1.0
  Service 🤮🤢🤢🤢
• ML

  Mahzuzah Zahan Lisa

  Apr 12, 2026
  5.0
  You will find all necessary items in the room. The indoor pool was also good. Their complimentary breakfast items were good. Overall a good place to stay and close to the downtown and other places you want to visit.
• BB

  Ben

  Apr 10, 2026
  1.0
  Having to pay to park at a hotel is absolutely ridiculous. The breakfast was awful. TV constantly lost signal.
• SM

  Snarffel McGarlock

  Mar 29, 2026
  3.0
  Check in was bad because their credit card processing was having issues. The front desk employees seemed overwhelmed and did not understand how to triage. Im on a cane and stood for what seemed like twenty minutes on my 1 good leg until I finally had to ask them if the other girl who was sorting out, ink pens worked here. At that point, they stopped ignoring me and checked me in. I felt bad for these two young people behind the desk because they seemed to mean well, but they just didn't seem to have adequate training to understand how to deal with the situation. ( I did explain to them that they could have at least looked at me and told me that it was gonna be a minute because they're fixing another problem... but they had two computers, and one of them is working fine. This was noticed because they waited on 4 other people while I stood there) Then, our room was nice, but the bathtub did not drain, which makes extremely slippery when you're trying to take a shower on one leg. The shower curtains were not properly mounted.So the water constantly goes to the floor.. Making the floor very slippery and meaning we didn't have any dry towels left. ( The water literally ran all the way out into the hallway) The pool was decent and reasonably warm. The location of the hotel is fabulous. The breakfast was mediocre (continually burnt) but they had a big crowd and the guy working breakfast was genuinely trying very hard. We ordered food which never arrived, so we ordered from another place, and they only sent half the order, but they did charge us $105. For the room, I paid $279 pr night, and they do have a sneaky trick parking that cost extra, which they did wave the fee for us. For this price, I honestly would have expected way more... if I would have paid $89 my review would be saying that this hotel is a great value. Will I stay again? I think so. Chattanooga is a great place, and the employees here did try their hardest. I really wish I could give them higher stars, because they really were nice people... but I figure I need to be fair. If you're coming here, expecting a functioning, clean Holiday Inn, you might not be satisfied.

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