Holiday Inn Express & Suites Vermillion by IHG

Reviews

• BC

  Bob c

  Sep 2, 2026
  1.0
  One of the worst hotel experiences I’ve ever had. From the moment I arrived, the service was extremely disappointing. At check-in, I was given room 309, which apparently does not even exist. I had to go back to the front desk, and the employee changed it to 323 without even apologizing for the mistake. When we entered room 324, the room was clearly not ready. It looked like it was still in the middle of a deep cleaning, and the bed was an absolute disaster. We had to go back to the front desk again and were eventually moved to room 303. Unfortunately, things did not improve. There was a bug in the room. It was not a bed bug, so I decided not to complain again because, at that point, I was already exhausted from having to change rooms multiple times and just wanted to get through the night. The window was also dirty, and the overall cleanliness of the room was far below what I would expect from a Holiday Inn. The breakfast was extremely basic and felt like the absolute bare minimum. In the mornings, there was no one at the front desk, and we had to wait for someone to come out. What was even more frustrating was that we experienced this three separate times at night as well — there was no one available at the desk when we needed assistance. Then, to make the experience even more confusing, I received an email the next morning saying that my reservation had been canceled. I have no idea why, especially since I had already stayed at the hotel. Overall, this was a very frustrating experience from start to finish: incorrect room numbers, multiple room changes, poor cleanliness, a bug in the room, dirty windows, minimal breakfast, and extremely poor front-desk availability. The lack of communication and apology throughout the entire experience made it even worse. I understand that mistakes can happen at a hotel, but what matters is how the staff handles those mistakes. Unfortunately, in this case, I felt like I had to keep going back and fixing problems myself instead of receiving any real assistance. I would not recommend this hotel based on my experience, and I hope management takes these issues seriously and addresses them with the staff.
• MG

  Michelle Guthrie

  Aug 30, 2026
  5.0
  Great location across from the Dakota Dome! Manager Sarah was extremely helpful! The rooms are clean and comfortable! We'll be back the next time we visit USD!
• DH

  Doug Houston

  Aug 19, 2026
  3.0
  House keeping isn't that great with their job. There were crumbs between the beds, crumbs on the counter under the T.V., hair in the tub, and when asked to do a clean only took out the garbage and clean and dirty towels. The kitchen staff left food in the oven/stove to long so it was hard and flavorless and the treadmill didn't work.
• EO

  Eric Olson

  Aug 3, 2026
  4.0
  This last visit wasn't as good. Their was barely any breakfast items.
• SK

  stetso kuykendall

  Jul 27, 2026
  3.0
  No outside lighting at night. Very dark around the building. Place looked abandoned. Room was clean.

Frequently Asked Questions About Holiday Inn Express & Suites Vermillion by IHG