Best Western Empire Towers

Reviews

• MH

  Markus Haber

  Jun 14, 2026
  5.0
  Perfect Hotel in Sioux Falls. Very friendly and helpful staff. Clean rooms and comfortable beds. Thank you so much. We would like to come back soon.
• TM

  Ted Majhor

  Jun 5, 2026
  3.0
  Hotel rooms and staff are fantastic! I couldn't ask for a better experience. However the location is sub optimal, we were travelling with a soft top cargo storage and I was worried most of the night. I'd recommend this place if you're able to remove all valuables from your car before checking in.
• BL

  Benz Lert

  May 21, 2026
  4.0
  I was traveling through Sioux Falls and made a pit stop here. I've been through several BWs so I want to tried out BW Empire Towers. I had a little trouble find the hotel entrance but got to the hotel through Super 8 motel. Checked in wasn't bad. Please be aware that there is a hold of $75 damage fee and when you check out and no damages to your room they will release the $75 fees back (see pic). I'm sure the staff has to answer about the fees all the time. Most people want to book a hotel quick and don't see or read the fine details. This is the 1st hotel I've been to that do this. I was ok as I wasn't plan to damage anything. I was given a complimentary of a bag of chip and a bottle of water. My room has kitchenette and on the 3rd floor. 1st, thing I've notice was the door didn't close all the way automatically and had to push. I found out later on that the door close was broken. It only has one screw hold the unit to the door. I, immidiately, go and notified the front desk. The lady asked me the room and told me that they are aware of it. My concern was that I might be blamed for it. The room's condition over all was good. I checked everything out first just like every other hotels I went to. My room was quiet and clean. Breakfast was good. Over all I'm satisfied. Now, I've some constructive feedback to share with the managers. Please see the last 5 photos. Thank you
• CC

  Carmen

  May 3, 2026
  1.0
  The room we checked into had ants invading it. Went to talk to lady at front desk. Said she had to take care of something then would be right there 10 minutes she never came back. Use front desk phone to call and she came. Said she had no other rooms available but could spray to get rid of them. Came used round up and told us that was all she could do. Expected us to stay in that room after round up was sprayed. Asked for manager and told him. He apologized and got us into another room. Which was funny because the lady said they were booked. Manager said I would get a refund. Still waiting on that.
• EJ

  Edward James

  Apr 25, 2026
  1.0
  Newly purchased i assume, night female employee had no clue, with check in and check out. And she was by herself, it was a bad experience for me. The most important thing to them, is the incidental fees. Homeless people all around, the Hotel/ Motel.

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