Best Western Empire Towers

Reviews

• EC

  Elaine Creech

  Oct 7, 2026
  4.0
  Great value. When I checked the app, EVERY room was the same price regardless of whether you wanted a kitchen in the room or 2 beds or a King! We got a king with a kitchen, but there was nothing to cook with. Maybe you check it out at the front? The mattress needs replacing in room 309 but it didn't hinder our sleep. Only 3 complaints in room 309: 1. Sink faucet handle broken 2. TV sound was not synced correctly to actual mouth movement. Personally can't stand watching that. We unplugged and plugged back in and that didn't help. 3. Our room had a shorter than normal toilet so if you have trouble getting up from a squat, this is not the toilet for you.
• LL

  Laura Lloyd-Smith

  Sep 30, 2026
  4.0
  Our room was nicely updated and very clean. The hallways and stairs also had been recently refreshed. I had done the pre check in online and I think it took about 1 minute to get my key from the nicest front desk attendant ever 😄 my only suggestion is to upgrade the bathtubs next. would definitely stay here again.
• KL

  Ka Zoua Lor

  Sep 20, 2026
  5.0
  We got the king suite with the kitchenette. Room was very clean. Very clean. Only down fall is no kitchen utensils. Breakfast was good.
• JJ

  Jesse

  Sep 16, 2026
  5.0
  My stay at the Best Western Empire Towers was great! The room was very clean, spacious, and quiet. I was surprised how quiet it was being the location of the hotel is so close to the mall. All the staff that I met were friendly and welcoming. I could tell they wanted me to enjoy my stay. If you are looking for a hotel near the mall I would recommend.
• JC

  Justin C

  Aug 27, 2026
  1.0
  They were so close to getting a 5 star. Check in was quick and friendly. The rooms were really clean. Pool looked nice. No weird smells. Then this dude working at the front desk starts working and in a span of 12 hours he's just walking into rooms. Now I understand he may be checking but I didn't hear a single knock. The first time I was like accident I get it. 2nd time was 10 minutes before check out. I would have heard you knock forsure this time. I wasn't to upset about it but I was a little annoyed. The moment I got really annoyed. Is when I call the hotel and no one answers the phone. After calling twice. The 3rd call the guy at the front desk answers the phone and puts me on hold. For 10 minutes and then hangs up. I call back again and NO ONE ANSWERS THE PHONE. I go down stairs and NO ONE IS AT THE FRONT DESK. But you hear them talking in the back. I hope you guys learned the lesson. I am a very cordial person. I dont want conflict but take some accountability. This could have easily been resolved. Now Im escalating further action. TV remote couldn't change channels. It could only turn the volume up and down. On and off. AC was at the lowest setting. Still a good 79degrees in there. Breakfast was alright. It has potential but egg omelets were cold. There was no orange juice.

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