Holiday Inn Express & Suites Rapid City - Rushmore South by IHG

Reviews

• SP

  stacey painter

  2 days ago
  4.0
  One of our go to places to stay when we visit the area! Clean and quiet.
• DD

  Darrell

  3 days ago
  5.0
  Awesome rooms pool were great workers front desk were helpful very happy and friendly.. The best thing was 24/7 COFFEE lol . Truly one of the best hotels I've stayed at, we even cancelled other reservations at another hotel and went back to this one 5 STARS ABSOLUTELY!!!
• FT

  Frank The Tank

  Jul 19, 2026
  2.0
  Not a nice staff during check in. Don’t come before three
• EG

  Erica Granger

  Jul 19, 2026
  2.0
  I recently stayed at this Holiday Inn for two nights. The room was comfortable and met my expectations for the brand. However, I did encounter some issues with the amenities and service that I believe are worth sharing. The pool and hot tub were not in the best condition. There were bugs in the pool area, which was quite disappointing. We reported this to the front desk on our first night, and while they acknowledged it, the issues persisted. The outdoor door from the pool area was covered in bugs, and they remained throughout the weekend. The hot tub also had an unpleasant smell and foam, and it caused our swimsuits to smell afterward. Additionally, there were bugs in the hallway, which I understand can happen, but they seemed to stay in the same spots from Friday through Sunday, suggesting they weren't addressed promptly. I did notice some cleaning activity in the pool area on Sunday morning as we were leaving. The breakfast was okay on Saturday morning, but on Sunday, it was served cold, even though we arrived at 8 a.m., an hour after it started. The staff at the front desk on Friday and Saturday was friendly and polite. However, on Sunday, when we inquired about a late check-out, the response was somewhat abrupt, offering only an extra hour, which was fine since we didn't plan to stay much longer. When we checked out, the staff didn't ask how our stay was, and it felt a bit dismissive, as if we were a bother. Overall, I’ve stayed at many Holiday Inn locations and have generally had positive experiences, so I was quite disappointed with this stay. I hope the management takes this feedback into account to improve cleanliness and guest service in the future. Avoid this location.
• MN

  Mark Nelson

  Jul 12, 2026
  3.0
  Hairs in bed and shower when we arrived. Breakfast staff was great and the front desk was nice as well.

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