Best Western Buffalo Ridge Inn

Reviews

• RA

  Rich Austin

  2 days ago
  2.0
  Looking forward to soaking in hot tub after 6 hours of riding to get here. Pictures online shows hot tub. No hot tub, and the "heated" pool is cold
• KK

  Karisma

  2 days ago
  1.0
  So for starters, the room was small and didn’t even seemed cleaned when we arrived. There was trash on the floor, the shower and sinks didn’t seemed wiped out, there was pubic hair in the shower and toilet and a crusty used washcloth in the shower. I also noticed later that the sheets weren’t washed and rather flipped inside out. There were also bugs that came up out of the drain. We only stayed to sleep for one night and got in super late so just wanted to sleep. Our toddler was fussy and grumpy from being in the car all day. When we mentioned all of that to the front desk people they said “did you mention that to us during your stay” in a rather rude manner. And then said “I’ll mention it to house keeping”. He kinda just brushed it off and acted busy.
• YL

  Yvan Lecoultre

  Jun 24, 2026
  4.0
  Hôtel bien situé proche du parc Black Hills et Custer park. La chambre était propre et très spacieuse. Petit déjeuner un peu simple. Certaines personnes à l’accueil manquent cruellement de convivialité. Je recommande cet hôtel pour un court séjour.
• BS

  Bill Seronko

  Jun 23, 2026
  3.0
  Staff was very friendly, breakfast above average. Our 2 bedroom room had a pretty strong odor, our bathroom was extremely small, using the lav or shower was not easy. A good amount of mildew on the bathroom ceiling. A lot of mildew in the exterior ice machine, black "stuff" floating in our kids cups and our coolers.
• PK

  Paul Kramer

  Jun 16, 2026
  1.0
  As a longtime Best Western Gold member with more than a decade of loyalty and dozens of stays, my experience at Best Western Buffalo Ridge Inn was extremely disappointing. I specifically reserved and confirmed a ground-floor ADA-accessible room with two beds because both my father and I are unable to carry luggage upstairs. On the day of arrival, after spending over an hour being bounced between the hotel and corporate customer service, I was informed that our reserved room had been given away. We were told our only option was an upstairs room requiring stairs, and that no refund would be provided. When we arrived, there were numerous unassigned rooms still available. The sole employee on duty insisted there were no remaining ground-floor rooms with two beds. However, another party in our group checked in after us and was immediately assigned exactly that type of room. Thankfully they switched rooms with us, though even that was met with resistance and attitude from the front desk. What bothered me most was not the mistake itself, but the complete lack of accountability, empathy, or apology. The only explanation offered was that the employee was "new." Accessibility accommodations are not optional conveniences—they are necessities for many travelers. After this experience, I no longer feel confident that Best Western Buffalo Ridge Inn takes the needs of guests with disabilities seriously. Unfortunately, after years of loyalty to the Best Western brand, I will be looking elsewhere for future stays.