avid hotel Summerville by IHG

Reviews

• GS

  Gene S

  Jun 23, 2026
  1.0
  Elevator was broken, side entrance key card locks didn't work, lobby was hot on arrival at night and the following morning, front desk staff wasn't at front desk, checkout refused to print a receipt
• DS

  Donna Steadman

  Jun 21, 2026
  5.0
  My cousin and I stayed at your hotel for 7 days. We were there for my uncle's funeral services. We were very impressed with everything and everyone we came in contact with. The bed was unbelievably comfortable and the pillows were phenomenal. We thoroughly enjoyed the daily breakfast, especially the omelets and fried potatoes. The staff was wonderful, going above and beyond every time. Thank you and I will recommend your hotel to others.
• SB

  Susan Beavers

  Jun 17, 2026
  3.0
  I wrote note on my oh, my reservation that I needed a late checkout because my daughter was having 6 hrs of testing done at MUSC. After i confirmed my reservation online. I called the hotel that I would be staying at and confirmed with the receptionist that a late checkout of 2 PM would be no problem. When I arrived on the day of check in, I reminded the checkin clerk that I had confirmed a late checkout due to my daughter having a procedure at M USC the next day and she immediately said, oh no, we can't do that. She said, what time did you discuss? I said two o'clock, she said, oh no I said, what about one o'clock?She said, no, you gotta be gone by twelve. i decided not to argue with her, so we had to completely revamp our transportation plans. I had to get up at 6 o'clock in the morning with 2 small children and drive my daugther to drop her off at MUSC. That was an hour round-trip back to the hotel. Then, make sure me and the little ones were ready to go by 12 then I had to drive to back to MUSC. luckily, I was able to find a parking spot just outside of the hospital, but the lil ones could not sit in our car for 2 hours. Waiting on my daughter to be done. So we got out of the vehicle. Mind you, it's 96° in Charleston, and I'm sitting out in a Courtyard, shaded, with a 6 month old and a six-year-old for 2 hours, waiting on my daughter's procedure to be completed. The fact that this hotel did not honor my late checkout of 2 PM per my discussion with the hotel receptionist on the day of me making my reservation. It was really disheartening, and it made a huge impact on our day and the extra stress. It added to me and my daughter and the kids. Hopefully, we won't ever have to come back for more testing at MUSC but if we do, we will not be staying at this hotel.
• MM

  Ms Missy

  Jun 13, 2026
  5.0
  Only issue I had was check-in was at 4pm not 3pm like the website states. I got there at 2pm trying to check-, in early but had to wait a hour later at 4pm. The building needs more art, to make it picture /social media friendly. The staff was friendly and helpful. My first time staying at an Eco-friendly hotel. Great location.
• OP

  Otisquest Posey

  Jun 2, 2026
  1.0
  I am very disappointed. I book my stay with expedia.com, for Friday, May 29, 2026 through Sunday, May 31, 2026. The reservation was 401.00, when I arrived at hotel, I was told I would pay 50.00 for incidentals. On June 1, I checked my account, I was already charged 401.00 and then Avid charged my card 301.00, even if incidentals were 50.00 a day, that still does not add up to 301.00, I have called the property 2 times today, no call back as of 3:15pm. I am very upset, frustrated and disappointed that noone is even taking this serious at this moment.

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